ThumbtackReviews 1,534

No one is actually licensed. We hired workmen to do repairs, they stated out good then went steadily downhill

Number 1 to use the Lead Service. It takes about 10 days to 2 weeks just to get online to except Leeds. You have to get past customers to give you reviews and get up to 10 reviews on there before they start giving you leads then the leads that you get some of them don't respond because it's mostly by text or through the app, nothing is on the phone. It's very hard to get a hold of the customer I had the service and I was getting familiar with it and then they cut me off and blamed the reason why it was cut off for another company service. I guess they didn't pay them and they've decided to shut mine down and told me and Tall. This other company has fixed would need to be fixed I would be closed anyone looking for this type of service I would not recommend thumbtack terrible service. You can't get nobody on the phone everything is done by text message. You can't talk to a person it's all done by a computer

My advice to new members is to try another platform. Even though I didn't contact any customer, they took nearly $350 off my credit card. Every time I objected, they didn't respond. A message is sent to my phone. As soon as I open the message, the money is cut off. This is a complete fraud. Finally, credit I had to cancel my card. I can't even block incoming messages like viruses

Disturbed by Orwellian dystopia? This company banned me for no reason after 2 years of me being rated top pro on their platform. I received no warning and was given no chances or explanation. I kept all emails including spam from this business for record, zero emails about this ban. After contacting them and emailing back and forth for days on end, they refuse to tell me why I was banned or re-activate my previously awarded account. I also had over $80 in credits which they didn't repay me. Then they deleted my previous review for being honest about how manipulative and self serving this billion dollar business is. Read other negative reviews, this is common behavior for them. STAY AWAY!

I've been using it for a while and I can honestly say that it is a scam and as a pro takes our money without helping even when leads aren't legit. I swear some leads are fake and then they give you free quotes that either don't respond or they charge you later for it. And when you explain how you are already quoted for that lead they dot listen and give you advice that makes no sense like check you email inbox more. Another complaint is that my leads weren't showing up till they denied me but because they used a certain verbiage they charged even though I had no access to it. Their explanation is I have a phone number. Why would I contact someone who said they didn't want to work with me? Total scam don't use1

I was upset when I fired a pro who kept changing times, days & would always call to say they would be late all last minute. I live by medical appts & the pro knew this. They did not complete a major task and we requested 40.00 back which I've yet to see. I then receive an email stating that "We took your personal information down as you requested" (?) I wrote back that I "never requested this". They never got back to me. This was approx 4 days ago.
So I hire another who Is due today@ 2. They do show on the dot. I like the cleaning.
I could not get back on to reply to people.
The phone system is set up on Fridays to say "we are in training". Live customer chat is a robot. If you want to speak to a live voice you have to set up an appt and check off a day & time to get 1/2 hour of a live voice. I'm also disabled and anyone who is abusive in any way shape or form to disabled person is breaking the law in a big way.
We'll
My fingers will be heading in 3 different directions, the bank, BBB & my lawyer.
There's a photo included and I will put more up this afternoon after I **move emails to photos to post**
I'll be putting up more photos of **emails** later after my appt. I would have never let the first service go they were great cleaners and eager to please it was the Grand Master of scheduling who messed up consistently. I called out 1 time for a migraine so bad I was vomiting.
I have cleaners here that are doing fabulous!
I appreciate you!

Pixie_Dust

Here are the facts. I was a pro with them on a trial basis. They made it hard to stop. Impossible

These 2 men are awesome. Their professionalism and the quality work reflect on how Kreuter Enterprise moving company run their business. Their responsiveness is like no other out there. If you want a moving company that care about you and your furniture this is the company you should hire. I will be hiring them again on my next move in 3 weeks. Thanks again. Kevin F Deltona Fl

Thumbtack is a waste of money for professionals looking to get leads. Leads are well over $150, and Thumbtack has done no sort of filtering at all. Some common issues:
1.) Clients are window shopping and not serious
2.) Fake information, wrong city locations, wrong contact information
3.) Clients don't even bother responding
4.) Very bad customer service. (almost impossible to get a refund on these bad leads)
As a 1 person firm, I need to value every dollar that I spend, I do not appreciate their opaque business policies and predatory pricing towards Pros on their website. Spend your hard earned money elsewhere!

They need to review all of the "data mining" some of their pros are doing. That is my biggest issue with it but overall it was a bad experience. There were some positives but it's not worth it.
Sorry gotta start with the Bad:
1. I had my project listed with photos attached and explained in detail but I got constant requests for way too much data before they would even get a quote. There were several others that response was automated and directed you to a site to fill in all of your information and then some.
2. A lot of these pros must be on this site as a last minute resort because their follow up is awful.
3. A lot are not insured
4. They know how to get around being rated for response time because they will respond saying they will call or meet and then just don't show up.
Good
1. They try to let you rate for responsiveness, etc. unfortunately, pros seem to know how to get around these, they may automatically respond just so it shows they replied but they don't show up or call or they claim they did.
2. If they could get it running smoothly and find a better way to monitor "true response time" and "accountability" and prevent their pros from "data mining" or automatically just sending you to "yet another site", it would be huge.

I am a small business owner, and I have no issue paying for leads, however I was being $20 + per lead for customers that were in California and other places, I am based in Tennessee. I literally never recieved a single reply from any customers, after spending $50 on 2 direct leads and countless opportunities where I reached out to customers. I think this might work for handyman or someone doing some kind of side hustle, without a legit "business". But as a business owner, your money is better spent boosting ads on google/socials/etc.

Been on thumbtack 1 month. Have spent more on "leads" than made off them. Charge outrageous amounts for absolutely nothing. I believe they are bots. Most have no response, no answer when you call, no text and never call you back.I asked for refunds. None! If the "lead" is "real" why absolutely nothing? Example: Today. Paid $63 for a "lead" which was sent to 6 different pros. If all paid $63, Thumbtack made $378 in total off one "lead" but say they limit competition. How so? Scam and hiding my business. Will not waste anymore money. Robbing small businesses owners!

I was flat out scammed. The rep called me, very professional, gave me great data when I asked. Told me they had thousands of leads available every month and they would send me multiple per day. Said I had to start by giving them a 300 dollar deposit they could use to cover the leads cost. As soon as I started I noticed that no leads were coming in after I set up my profile completely. I tried contacting them multiple times to see why I wasn't receiving leads, when I spoke to customer service they said they had a total of 17 leads for 17 pros in the area completely different from what I was told and promised, I still have not received one lead and they still are holding my $300 hostage and not refunding me. Currently wasting time and effort trying to get my money back. I've reached out multiple times multiple emails and they will not respond back. Do not do business with this company!

I love the app and the ability to get jobs. But if you need ANY support you might as well not bother. They NEVER answer the phone they NEVER pick up on chat and I don't think they even have email. And as for a refund good luck. I have been billed for "direct leads" that are so far from my job types and for crazy amounts. Sent refund requests and not even the common courtesy to say sorry no refund. Just total ignore. I am not to the point of simply spending my money with Angi, Tasker or one of the other sites. Can't be worse than this. Yesterday I called support on my second phone and was on hold for 4 hours yes 4 and no one ever picked up. I have tried A half dozen times with the same result. Chat is an even bigger joke. Senior leadership must be focused on driving new account set up and can car less about keeping Pros. Sad as a little work on this side and they would win much more in the long run.

Too bad experience with Devon at Thumbtack. She basically forced us to accept a claim made by a lier customer. We sent proof of the service and she didn't care. Closed our account and didn't check how many people were being serviced that day nor the paid leads that just got through.
I dont recommend using thumbtack for PROS if they are not transparent or set up a committee who can take a decision of such caliper as to shutting down an account with a year of history and hundreds of people served. With 4+ stars

Overcharged for the leads. Even if client cancelled on the app or not matching preferences. Not getting respond from customer service. Now they changing $150 minimum on your card for leads. Scammers and thiefs

I was scammed by a content marketer out of 1100 dollars. The red flag = requesting I pay 10,000 dollars for a 1 day only special offer. I requested a refund with their 100% money back guarantee and the "pro" refused. Thumbtacks Trust and Safety person took all my documentation and told me it was my responsibility to research and I should have vetted their pros. They took only the scammers documents and did nothing! BEWARE! Thumbtack is also a scam in my opinion. Lesson learned!

In the same way that their fake pros scam people, Thumbtack also scam by not being truth to their own terms and condition of "Money-back Guarantee". I hope people will find time reading the email conversation I attached here so they see how Thumbtack sided with their "fake" pros and running away from their Money-back guarantee promise.

This is the most awful site to deal with. I had a client that gave me an issue as soon as i went in and her dog bit me. It was a painting project and she did not get primer and she was upset the darker color was soaking through. She contacted thumbtack and they wanted me to give her a refund and i refused due to her failing to provide correct paints. The pros pay for the leads. But they side with customers when it comes down to it home advisor or Angie's list is the best advertising sites.