ThumbtackReviews 1,534

They didn't take me a job, but take my money. They didn't answer when I call. Terrible company andworkers

I joined as a thumbtack Pro almost 10 years ago with my personal training business and for several years it was an unbelievably great platform for my business, quality leads, good clients, and an unbelievable ROI. I referred many other Pros to the platform as well. That being said the last 2 years it is a completely different company and genuinely feels like a complete scam. I went from converting almost 95% of leads to clients to literally less than 3% in the last 2 years. I've changed nothing with my business and the only thing that's changed is there unbelievable price increase and what feels like fake leads to generate their company money. For anyone looking to sign up for thumbtack now I would highly recommend you run in the other direction, they used to be great for me but but since 2021 or so they have cost me way more money than I have made from them and I do believe a class action suit might be on the horizon for this company.

The app is full of scammers. The professionals don't have licenses and the pictures and positive reviews posted are often fake. Be ware! Hired painters and they created such a mess that the house was worse than before they started.

Bad - they charge professionals for jobs they don't get
I recently posted a job, got a booking, but had to cancel. They charged the professional $46 for the $255 job that was cancelled. This is predatory.

I bought a thumbtack account from the salesperson but as a healthcare professional advertising wellness services, apparently that doesn't do so well, at least not yet. I've had this platform for about 4 months now and I don't have a single hit and my platform according to the thumbtack app is very excellent. I simply didn't get any views on it and I have tried reaching out to people myself and I still get nothing. Again I think the platform is a really good concept and I'm sure once it matures and grows a little more it will help people push their businesses, I just believe they also need to expand their options on the UI for the professionals to use a little more like myself (IE personal training, massage therapy, coaching, etc), especially for those with dual practice licenses. What I would like to see is more customizable options in the app itself so the profession can narrow their focus a little more and personalize the account in greater depth so they have the option to cater to more of a niche market.

I signed up to make money, I didn't have any money to spend. The fact they charge you when you link with a potential customer is so shady. It's hard enough out here to live, getting scammed by stupid aps just makes it that much more crappy.

Very shady company, I would never use them again! They don't take care of their customers and send out sex offenders to peoples homes.

I have been on their site for years, with a grit your teeth success rate. Now, I get a "client" who has never done business with us give us a 1 star review because we hadn't got his bid done yet. Thumbtack not only allowed it, but WILL NOT PICK UP THE PHONE AND THERE IS NO EMAIL COMMUNICATION AND THE ONSITE MESSAGES GOES NOWHERE. This should be criminal. Absolutely criminal. Save yourself the grief and stay away. Plus, a 2 star average? Another red flag. Thumbtack is a scam. I am suing the "client" who wasn't for defamation and I am adding Thumbtack for letting it happen. I know, good luck, but I will waste their time like they wasted mine.

I would rather shoot myself in the head or set myself on fire then use Thumbtack again. In the last three days, one of their employees did not call me back. The guy that was supposed to give me a price on painting my deck was a no-show on Sunday. It was great to sit on my $#*! for two hours, waiting for snow when you show up as I write this I was going to get some tack warmer chance in this guy supposed to be fixing my cement wall you're supposed to be here at eight that is currently almost 1030 My Pl. Is it spend the extra money on Angie's list and to have somebody that knows what time is show up. My feeling is the people that post that are looking for work and wanna be paid well but they do not want to show up.

Terrible customer service, can't even change your email address without going through absurd verification polices that you have already done. Business model is terrible, they charge you for made up leads. They will charge you twice for made up leads (the same "person"). You will pay for leads to customers that don't respond/ghost you probably 50-75% of the time. Customer service is outsourced, doesn't really understand English. This is a complete mickey mouse operation. Avoid!

I started a new videography business in December. I decided to use thumbtack to help find leads. However there is no support for customers or pros. They charge you and match you with overpriced leads. Leads that are impossible. Leads that do not match the parameters of what you have submitted as a pro through their app. They rob and harm the people that make this company money. They took away all of the support so you cannot talk to an employee. I chatted briefly with a manager after asking to speak with one for over two months. He told me that there are no flaws with the company and if I complain about it then he is kicking me off the app. I have only 5 star reviews and provide a great service. It's much worst than what I have explained awful company.

Contacted a dog sitter she is a breed specific without even meeting my dog. Unable to leave a review

This company makes up things as they go along. They claim I chose to pay for any lead they gave me. Charges of $ 9 hundred dollars plus for leads I didn't even ask for because I'm not that type of professional. Then told me because I went through the bank first they can't do anything. Don't do business unless your ready to lose your money. Customer service wasn't any help. And they refuse to give me their corporate office, which is in the states, and customer service is in the Phillipines. Total disappointment.ill never do business with them again and won't ever refer them.

THEY ARE THE WORST LEAD PROVIDER. THEY CHARGE TO MUCH PER LEAD AND YOU HARDLY GET REAL JOBS. FOR CUSTOMERS,THE ONLY PROS ARE START UP COMPANIES THAT ARENT VERY PROFESSIONAL OR EXPERIENCED

Basically they rob every pro that gives them money. When they deliver a bad lead their response is "oh you paid for it already sorry"
I did notice they sold out to a bunch of investment groups. What's that mean? Well it means they don't care about anything BUT MONEY. And honestly it all started making sense. Their customers are not the pro's. They use the general public to rack up all of the fake calls, shopping calls, sometimes the people have no idea how you got there number: thumbtack is garbage and I can't wait to see them fall

They will sign you up acting like you have a budget of 120$. Then charge you hundreds of dollars without your consent. It takes a hour plus to get on the line with customer service.