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Thumbtack

1.8

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Thumbtack Reviews Summary

Thumbtack has a rating of 1.8 stars from 1,535 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 98th among Local Reviews sites.

service
282
value
274
shipping
109
returns
154
quality
246

We monitor reviews for authenticity

Wisconsin
1 review
10 helpful votes
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I have been trying to win photography jobs from this place for several months and have not got one job! I have even bid $25 on several jobs just to see if I would win just one job and haven't won even a single job! Don't waste your money!

Date of experience: February 7, 2016
South Carolina
1 review
1 helpful vote
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TALLEY AND TALLEY BLDRS
February 6, 2016

Mr. Talley and crew installed a French Drain in a apartment basement. They were very professional and explained everything. Quality work, cleaned up each day before they would leave. I highly recommend them for any job. I will definitely hire them again.

Rebecca V.

Date of experience: February 5, 2016
Florida
1 review
5 helpful votes
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Photographer assignments
February 2, 2016

I receive assignments everyday from Thumbtack,
Some fellow photographers say this is a scam &
Tell me to save my money!

Date of experience: February 1, 2016
Ohio
1 review
12 helpful votes
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First off, they could care less about you. (The provider)

Second, it's nothing but fake customers and the tack won't give me the customers contact info so I have to use there site to contact my "customers".

Third, there website disign is awful. After I pay there stupid qoute fee, I have the right to every bit of their contact info.

Fourth, because I need thumbtack to reach out to my customers it almost always ends in disaster because there servers work less than half the time.

Date of experience: January 17, 2016
California
1 review
6 helpful votes
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I am an experienced writing professional and thought I would try to generate some side business via Thumbtack. If you don't respond to requests within a minute, you are blocked from submitting a quote. This is not personalized service, but simply who can respond the fastest. I just read other comments on the internet that suggest Thumbtack generates fake requests to defraud service providers. I have never received a response to any request I was able to respond to, nor have I received a quote for any request I posted. I think Thumbtack is a waste of time and money.

Date of experience: January 14, 2016
California
1 review
1 helpful vote
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Immaculate
January 15, 2016

McDonald's Assemble Pick up and Delivery Did an amazing job Moving my friends pool table. Also very quick with disassembleing it. We love them. Thank you.

Date of experience: January 13, 2016
Vermont
1 review
2 helpful votes
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Carpentry and painting
January 13, 2016

My name john russo i had just bought a condo in charlestown mass i needed to update the kitchen and one bath i found joseph sobalo on thumbtack i like his pricing and the way he replied to me he worked within my budget and in a timely maner he told me all the differenet ways to save maoney he has been doing this type of work for 50 years i learned a lot about what materials you can buy from high end to low end he also did the painting i nam very happy with joseph and his work i have to give him a 5 star rating

Date of experience: January 13, 2016
California
1 review
1 helpful vote
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Squared away moving with Steven statuary services where outstanding. I am so happy that I went with his company. He provides everything was professional. No job too big or small to move. Three flights of stairs were no problem for him. I would recommend him and his company to everyone. So thankful for his services!

Date of experience: January 11, 2016
New Jersey
2 reviews
2 helpful votes
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Jeff Crass the owner was extremely resonsive, personable and professional. He and 2 other movers were phenomenal in their work ethic, they moved the entire time with no breaks during the 5 hour move. I highly recommend them!

Date of experience: January 11, 2016
Alabama
1 review
0 helpful votes
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The Master's Touch
January 9, 2016

My home improvements were done wonderfully and successfully by David and Mickey Dunn. I will hire them in the future for any additional needs at my home. They are smart, trustworthy, capable of problem solving difficult situations, and have a wide range of skills among them. I am blessed to have had them as the repairmen of a large home improvement project. I highly recommend them.

Date of experience: January 8, 2016
Ohio
1 review
0 helpful votes
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A&J Painting replaced my cabinets in the kitchen, installed tile (very nice), faucet, and painted, very polite gentlemen, neat and clean. Looks great! Would definitely recommend.

Date of experience: January 5, 2016
Mississippi
1 review
7 helpful votes
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My husband tried Thumbtack out for 5 months. We invested money for credits but all the requests that came through could not be bid on without seeing the job in person. We used credits to contact the service requestor to ask for more info or to stop by and see the electrical issue in person. No one ever contacted us back so we could bid on any of the jobs. We essentially just flushed our money down the drain. What a ripoff!

Date of experience: January 5, 2016
Virginia
3 reviews
0 helpful votes
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Molly Silva is an excellent, multi-talented, individual. From her impressive versatility, as an accomplished wedding singer, to her conducting solemn funeral proceedings -- Ms Silva is a person to count on for your truly special occasions. I, personally, witnessed her conducting a large funeral in Claremont. In addition to her sensitive consoling of the grieving family and friends, she sang several songs that clearly had a soothing effect and was appreciated by everyone in attendance. I asked her how long she had known the deceased? To my amazement, she had never met the woman -- she and the family did a great job to prepare her for this responsibility. Always punctual and prepared.

Date of experience: January 5, 2016
Texas
1 review
8 helpful votes
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Hired Pedro Alvarez(New Braunfels, Tx) in November, he insisted on large down payment "for supplies". Never worked more than 4 hours for a couple of days, then disappeared. I threatened to call the police and he came back, again worked an hour or two, then disappeared permanently. Hired him on Nov 11 to paint my house, was to take no more than 2 weeks. It is now January 4, haven't seen him in weeks. He took $5,250 from me and did not do the job. I am a senior whose husband died last year. I guess he figured I was an easy mark. I guess he was right.

Date of experience: January 4, 2016
Pennsylvania
1 review
0 helpful votes
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BalanceLife360 and Pauline Baylock have given me the confidence to manage my weight and maintain a healthy eating lifestyle. My new lifestyle and eating healthy is now who I am.
Pauline Baylock has encouraged me to become stronger both mentally and physically, providing support, advice, and motivation. Most importantly she believes in me. She challenges me to try new and the unfamiliar.
Together with BalanceLife360 and Pauline Baylock, I believe, stay strong, and become my own empowering inspiration.

Date of experience: January 4, 2016
New York
1 review
0 helpful votes
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Awesome
January 3, 2016

This company was professional and affordable. The drying time was short and the cleaning chemicals were not offensive.

This is my 4th time using G K carpet cleaning & I'm impressed!

Date of experience: January 2, 2016
Massachusetts
1 review
1 helpful vote
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Thumbtack is 100 times better than Angie's list. We through Thumbtack found a lot of good handyman and contractors. We use them frequently. We're Angie's list member too. We have to search handyman by ourselves in Angie's website. Ton of names and companies come out and we have to send questions or make phone call. Almost of them on the list they're so rude to respond me message or total ignore my inquire message. But Thumbtack always let us fill out an form to detail what we're looking for. Then in 24 hours will have some handyman or contractors contact us. They're very nice and polite. I'm going to cancel the membership at angies's list even thought they only cost me $9.99

Date of experience: December 31, 2015
Texas
1 review
0 helpful votes
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Today, December 23,2015, Reggie Green, a Mounting Specialist, installed my flat screen TV to my wall. His service was excellent! He consulted with me and explained everything he was during while he mounted my TV to the wall. I was so impressed with his work, that I asked for cards so I could post them on the information board where I reside so other may contact him for service. I also asked for cards to give to my family and friends. I highly recommend Reggie Green! I was so impressed!.

Date of experience: December 23, 2015
South Carolina
1 review
0 helpful votes
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Dwane goodwin
December 20, 2015

I recently found Dwayne Goodwin and asked if he could do a few paint jobs around my house to clean up previous work another contractor preformed and I couldn't get to return to fix. Not only did he do a great job he improved the previous job quickly and affordable.

Date of experience: December 20, 2015
California
1 review
9 helpful votes
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I used Thumbtack to find a contractor who builds patio decks. They ended up giving my information to a convicted felon who built a patio for me and has now collapsed. I am trying to file a small claims action against this man but Thumbtack will not provide me the information so I can contact him. The contact information I have is no longer valid. I have currently reached out to action 9 for help. My main point is Thumbtack does not VET out their contractors so everyone please be careful.

Date of experience: December 17, 2015

From the business

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.


thumbtack.com
Founded in 2009
San Francisco, CA, United States