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Thumbtack has a rating of 1.8 stars from 1,535 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 98th among Local Reviews sites.
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I have been trying to win photography jobs from this place for several months and have not got one job! I have even bid $25 on several jobs just to see if I would win just one job and haven't won even a single job! Don't waste your money!
Mr. Talley and crew installed a French Drain in a apartment basement. They were very professional and explained everything. Quality work, cleaned up each day before they would leave. I highly recommend them for any job. I will definitely hire them again.
Rebecca V.
I receive assignments everyday from Thumbtack,
Some fellow photographers say this is a scam &
Tell me to save my money!
First off, they could care less about you. (The provider)
Second, it's nothing but fake customers and the tack won't give me the customers contact info so I have to use there site to contact my "customers".
Third, there website disign is awful. After I pay there stupid qoute fee, I have the right to every bit of their contact info.
Fourth, because I need thumbtack to reach out to my customers it almost always ends in disaster because there servers work less than half the time.
I am an experienced writing professional and thought I would try to generate some side business via Thumbtack. If you don't respond to requests within a minute, you are blocked from submitting a quote. This is not personalized service, but simply who can respond the fastest. I just read other comments on the internet that suggest Thumbtack generates fake requests to defraud service providers. I have never received a response to any request I was able to respond to, nor have I received a quote for any request I posted. I think Thumbtack is a waste of time and money.
McDonald's Assemble Pick up and Delivery Did an amazing job Moving my friends pool table. Also very quick with disassembleing it. We love them. Thank you.
My name john russo i had just bought a condo in charlestown mass i needed to update the kitchen and one bath i found joseph sobalo on thumbtack i like his pricing and the way he replied to me he worked within my budget and in a timely maner he told me all the differenet ways to save maoney he has been doing this type of work for 50 years i learned a lot about what materials you can buy from high end to low end he also did the painting i nam very happy with joseph and his work i have to give him a 5 star rating
Squared away moving with Steven statuary services where outstanding. I am so happy that I went with his company. He provides everything was professional. No job too big or small to move. Three flights of stairs were no problem for him. I would recommend him and his company to everyone. So thankful for his services!
Jeff Crass the owner was extremely resonsive, personable and professional. He and 2 other movers were phenomenal in their work ethic, they moved the entire time with no breaks during the 5 hour move. I highly recommend them!
My home improvements were done wonderfully and successfully by David and Mickey Dunn. I will hire them in the future for any additional needs at my home. They are smart, trustworthy, capable of problem solving difficult situations, and have a wide range of skills among them. I am blessed to have had them as the repairmen of a large home improvement project. I highly recommend them.
A&J Painting replaced my cabinets in the kitchen, installed tile (very nice), faucet, and painted, very polite gentlemen, neat and clean. Looks great! Would definitely recommend.
My husband tried Thumbtack out for 5 months. We invested money for credits but all the requests that came through could not be bid on without seeing the job in person. We used credits to contact the service requestor to ask for more info or to stop by and see the electrical issue in person. No one ever contacted us back so we could bid on any of the jobs. We essentially just flushed our money down the drain. What a ripoff!
Molly Silva is an excellent, multi-talented, individual. From her impressive versatility, as an accomplished wedding singer, to her conducting solemn funeral proceedings -- Ms Silva is a person to count on for your truly special occasions. I, personally, witnessed her conducting a large funeral in Claremont. In addition to her sensitive consoling of the grieving family and friends, she sang several songs that clearly had a soothing effect and was appreciated by everyone in attendance. I asked her how long she had known the deceased? To my amazement, she had never met the woman -- she and the family did a great job to prepare her for this responsibility. Always punctual and prepared.
Hired Pedro Alvarez(New Braunfels, Tx) in November, he insisted on large down payment "for supplies". Never worked more than 4 hours for a couple of days, then disappeared. I threatened to call the police and he came back, again worked an hour or two, then disappeared permanently. Hired him on Nov 11 to paint my house, was to take no more than 2 weeks. It is now January 4, haven't seen him in weeks. He took $5,250 from me and did not do the job. I am a senior whose husband died last year. I guess he figured I was an easy mark. I guess he was right.
BalanceLife360 and Pauline Baylock have given me the confidence to manage my weight and maintain a healthy eating lifestyle. My new lifestyle and eating healthy is now who I am.
Pauline Baylock has encouraged me to become stronger both mentally and physically, providing support, advice, and motivation. Most importantly she believes in me. She challenges me to try new and the unfamiliar.
Together with BalanceLife360 and Pauline Baylock, I believe, stay strong, and become my own empowering inspiration.
This company was professional and affordable. The drying time was short and the cleaning chemicals were not offensive.
This is my 4th time using G K carpet cleaning & I'm impressed!
Thumbtack is 100 times better than Angie's list. We through Thumbtack found a lot of good handyman and contractors. We use them frequently. We're Angie's list member too. We have to search handyman by ourselves in Angie's website. Ton of names and companies come out and we have to send questions or make phone call. Almost of them on the list they're so rude to respond me message or total ignore my inquire message. But Thumbtack always let us fill out an form to detail what we're looking for. Then in 24 hours will have some handyman or contractors contact us. They're very nice and polite. I'm going to cancel the membership at angies's list even thought they only cost me $9.99
Today, December 23,2015, Reggie Green, a Mounting Specialist, installed my flat screen TV to my wall. His service was excellent! He consulted with me and explained everything he was during while he mounted my TV to the wall. I was so impressed with his work, that I asked for cards so I could post them on the information board where I reside so other may contact him for service. I also asked for cards to give to my family and friends. I highly recommend Reggie Green! I was so impressed!.
I recently found Dwayne Goodwin and asked if he could do a few paint jobs around my house to clean up previous work another contractor preformed and I couldn't get to return to fix. Not only did he do a great job he improved the previous job quickly and affordable.
I used Thumbtack to find a contractor who builds patio decks. They ended up giving my information to a convicted felon who built a patio for me and has now collapsed. I am trying to file a small claims action against this man but Thumbtack will not provide me the information so I can contact him. The contact information I have is no longer valid. I have currently reached out to action 9 for help. My main point is Thumbtack does not VET out their contractors so everyone please be careful.
Answer: Thumbtack does not generate fake requests. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. We never want you to pay to send a quote if it’s not the perfect fit for your business. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. James - I’m so sorry that the concerns you’ve brought to our attention haven’t been responded to in an appropriate amount of time, this is never our intention. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We are a real company that can always be improving. You can read more about our company in reputable sources such as Forbes and the New York Times. If anyone has specific concerns about certain requests you’re receiving, we’d be happy to review them and see how we can help. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you.
Answer: Hi Kay, I’d be happy to answer your questions. When we initially started Thumbtack in 2009, we tried multiple business models. This included a commission based model, but there were some concerns. When professionals didn’t pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Like you mentioned, it’s important for us to get customers to try our site and continue to hire professionals. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. S. G has an amazing point, and Thumbtack is a great introduction site. There’s a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. The goal is to create a connection through your profile and quote message, and we’re here to help you do this. It’s kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. If you’d like to give us a call at (800) 343-1710, we’d love to give you more personalized help or answer any other concerns you may have.
Answer: We love to see that you’re interested in joining Thumbtack, Grace! Your party planning business sounds like it will be a blast. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. I recommend checking with your state to see if a business license is needed for your service. Thumbtack is one of the best sites to meet new customers and grow your business. Robert S. Gave a really good explanation of how we work. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Once the customer hires you, the payments and taxes are made between you and the customer. This is a great way to connect with the customer and build an extensive referral network. We wish you the best of luck with growing your business. Have an amazing day!
Answer: The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. If you are not sure what that is you should google search it. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Do yourself a favor and search this phrase "thumbtack manual action penalty"
Answer: With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. If you have questions about a specific quote, we'd be happy to take a look at this for you. Just send us a message on Facebook with your email address and the customer's name.
Answer: We want to make sure you get the most out of our site and see a return on the investment you've made with us. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us.
Answer: We like that you're expanding your options, Rebecca. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. A lot of pros have met new customers off our site and you can too. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. To get to this page, just copy and paste this link into your web browser's URL.
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.

