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Thrive Market

3.7

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Thrive Market Reviews Summary

Thrive Market has a rating of 3.7 stars from 2,178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.

service
255
value
264
shipping
239
returns
138
quality
228
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Outstanding Company
February 27, 2020

Thrive Market is the best company to order from because they think of the community and best of all the environment. Within 2 or 3 days I get my order. They have great prices and service. They use to pack orders with plastic (recyclable plastic) but since last year they have been using paper. My orders have always arrived in great shape and I have been a customer for many years.

Date of experience: February 26, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for Thriving with us for so long!

Kansas
1 review
0 helpful votes
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Great products
February 27, 2020

Love the food and plant on based organic coconut beverage very good I'm allergic to milk and the coconut is also unsweetened so I cut out sugar and it the healthiest beverage around great good at a great price and delivered to your door now you can't beat that

Date of experience: February 26, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review!

Texas
1 review
0 helpful votes
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They have fantastic healthy food alternatives & great prices. You won't regret shopping here if you're paleo, keto or just want to stay healthy. Just do it, shop here and save money on the foods you love.

Date of experience: February 25, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your awesome review!

Massachusetts
2 reviews
1 helpful vote
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They Checked Every Box
February 28, 2020

I'm not sure what one of the previous reviews is about, but my box and it's contents were 100% recyclable and signed personally by someone at Thrive! Such a personal touch is nice these days. The shipping was extremely fast, the prices were more than fair, the shipping is carbon neutral, and the products came unharmed! What's not to love! Convinced me to do more shopping with them!

Date of experience: February 25, 2020
Ohio
1 review
0 helpful votes
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Since Thrive has created a different system or supposedly updated the old one, I am constantly either kicked off the website or it tries to reboot with the cation that an error has occurred. Very frustrating.

Date of experience: February 25, 2020
Thrive M. — Thrive Market Rep
over a year old

We're sorry you're having problems using the site! If you haven't already please reach out to us so we can address the issues with the proper team!

Illinois
1 review
0 helpful votes
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Totally recommend!
February 27, 2020

Totally recommend I'll definitely order from here again. Shipping came very quick! I'm not disappointed at all. Didn't have any concerns. Shipping was only 2days.

Date of experience: February 25, 2020
California
1 review
0 helpful votes
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I love Thrive market!
February 27, 2020

I've been a customer for around 4 years. They deliver promptly (except in the corona virus emergency which is totally understandable). The prices are really good. They help out folks who need help. I'll remain a customer.

Date of experience: February 25, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for spreading the word!

Arizona
1 review
0 helpful votes
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Item in stock
February 27, 2020

I placed an order and about 30 minutes later an item I was wanting came back in stock. I called to see if I could this item on to the order I had just placed. The representative I spoke to so kindly placed the order for me and did not charge me shipping. Thank you so much for the wonderful customer service.

Date of experience: February 25, 2020
Thrive M. — Thrive Market Rep
over a year old

We're happy we could take care of this for you!

Massachusetts
1 review
0 helpful votes
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Very good
February 27, 2020

Love the products and how they are so easy to find according to your lifestyle. They delivered the products efficiently.

Date of experience: February 25, 2020
Thrive M. — Thrive Market Rep
over a year old

It's great to hear you've been able to find products you love and fit your lifestyle! Thrive On!

Wisconsin
1 review
0 helpful votes
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Thrive has all my favorite name brand foods for less than my grocery store. Great service, I've always received my order quickly! Thank you Thrive!

Date of experience: February 25, 2020
Thrive M. — Thrive Market Rep
over a year old

Keep on Thriving!

California
1 review
0 helpful votes
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Above and beyond
February 27, 2020

I accidentally hit check out before finishing shopping and Rebecca canceled my order and showed me how to repopulate my basket so that I can continue shopping instead of having to make a second order and pay for separate shipping. She also did all this within about 5 min. Then asked if there was anything else. I'd say that's above customer service.

Date of experience: February 25, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so happy you've had such a good experience with us! Thrive On!

California
1 review
6 helpful votes
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Shipping service is bad
February 27, 2020

I complained many times about the delays in receiving. I have tracked my packages all the way to my small town and then it goes back to sparks, after sitting on main st for the week-end. Almost every shipment. OnTrac is bad. The products are good but not the savings suggested and not worth a subscription fee. Not that many choices of food, didn't like the meat. A lot of packaging to recycle.

Date of experience: February 25, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your feedback! Without knowing your specific information there seems to be an issue either with the delivery driver or shipment patch. The feedback provided during your interactions with us are all passed to our courier partners for review and resolution so we can continue to improve!

Tennessee
1 review
0 helpful votes
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Great customer service
February 27, 2020

Was promptly helped online and they took care of my issue very quickly. Nothing but a positive experience with the service so far!

Date of experience: February 25, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review!

Maryland
2 reviews
0 helpful votes
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Love Thrive
February 27, 2020

Great assortment of healthy products with fast delivery!
Because I'm gluten free, I have a hard time finding all the ingredients for baking bread. Thrive has everything I need, and delivered to my door!

Date of experience: February 25, 2020
Thrive M. — Thrive Market Rep
over a year old

We're happy we could supply all of your Gluten Free needs!

Utah
1 review
0 helpful votes
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I am in love with the products and the pricing. But the shipping took a very long time. Then when I finally found out the products were delivered, the driver did not drop them off at my door. Yes we live in a Canyon, but there is no snow on the road. I would suggest you get a different company to do your deliveries.

Date of experience: February 25, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and feedback! We always want to ensure our members are having the best experience possible and any feedback is appreciated.

Washington
1 review
0 helpful votes
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I have been a member for years and just love this company! Always great prices and wonderful service if you have any issues. Shipping is fast and free with a $49 order. The products always arrive very well packaged and undamaged. My favorite online store!

Date of experience: February 25, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! Keep on Thriving!

Florida
1 review
0 helpful votes
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Surprised
February 25, 2020

I received my first order from Thrive Market today and the box was completely wet. Imagine my surprise when I opened the box to find that the bleach free chlorine had leaked all over and it had been packed in the section with my chips. They were all crushed. Not sure that I'll order from Thrive again.

Date of experience: February 24, 2020
Thrive M. — Thrive Market Rep
over a year old

We're sorry to hear your order was damaged! If you haven't already, please email us at [email protected] so we can take care of it for you!

Texas
1 review
0 helpful votes
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When I first discovered Thrive Market it was a concept that as very unique and useful to myself and my family, as we all were following different diets. I found it very helpful the way it organized the products. The products are high quality and, over time, Thrive added their own line.

I have been very impressed with theThrive brand and exclusively order their coffee and Roasted Garlic Spaghetti sauce, as well as different nuts.

I commend their community efforts and always try to give at least 10% toward the current charity.

Date of experience: February 24, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so glad you're enjoying everything and thank you so much for joining us on our social mission!

California
1 review
0 helpful votes
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I am a college student and had trouble applying for the student membership application. Their customer service was exceptional. No hassle involved, and great communication. Their products are amazing, as well. For example, I am vegan, and am always finding new healthy products to try at a discounted price!

Date of experience: February 24, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for Thriving with us!

Florida
1 review
3 helpful votes
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I am still testing the products however they do look good. Shipping was not a good experience, it took a few days to ship, then delivery was delayed by FedEx, package sat over weekend (mayo in box), and olive oil was broken and got over everything! It was a total mess, and not a good first experience, however customer service was good and issue was resolved very quickly, so I will give them a second chance. According to the other reviews, I think the shipping and needing to pay a membership fee will be the downfall of the company.

Date of experience: February 24, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and feedback! We're glad we were able to take care of the damaged items for you. We're always looking to improve member experience and any feedback helps! Thrive On!

From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.


thrivemarket.com
Founded in 2014
Culver City,, CA,