Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Thrive Market

Thrive Market

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Thrive Market?
grey stargrey stargrey stargrey stargrey star

Thrive Market Reviews Summary

Thrive Market has a rating of 3.7 stars from 2,178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.

service
255
value
264
shipping
239
returns
138
quality
228
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Bridget R.
Unfollow Bridget R.
Share Review
Report Review

Great Products
April 17, 2020

I love shopping Thrive market; it is easy and the products are just what I need. I've been eating the Plant Paradox way and it can be hard to find food that doesn't have a form of sugar or lectins in them. I was able to find some yummy things here.

Date of experience: April 16, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're happy you've been able to find products that match your dietary needs. Thrive On!

New York
1 review
0 helpful votes
Follow Vanessa G.
Unfollow Vanessa G.
Share Review
Report Review

We've been members for almost a year and love the organic options, pricing, and home delivery! Thank you Thrive Market for your excellent service and commitment to quality!

Date of experience: April 16, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for Thriving with us!

Missouri
1 review
0 helpful votes
Follow Holly K.
Unfollow Holly K.
Share Review
Report Review

Great Website
April 16, 2020

Amazing products, great prices, and a very helpful staff when needed! Will continue purchasing products thru Thrive! Live a healthy life style!

Date of experience: April 16, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for reaching out! We're glad you're enjoying the products and our service!

California
1 review
0 helpful votes
Follow katrina b.
Unfollow katrina b.
Share Review
Report Review

I have not ordered before I will have to see if this is a good way to order food. I do not cook much. There is not a lot of options now.

Date of experience: April 15, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We are working diligently to return to our normal levels of stock and we're sure you'll find products you love!

Washington
1 review
0 helpful votes
Follow Joanne C.
Unfollow Joanne C.
Share Review
Report Review

I love Thrive Market... it has amazing selections and I can avoid foods with Soy! The customer service is superb and there team is definitely a customer matter first philosophy!

Date of experience: April 15, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! Thrive On!

Washington
1 review
0 helpful votes
Follow paola o.
Unfollow paola o.
Share Review
Report Review

I cant complain about this market, the prices n organic food and vitamins are so good even better than amazon.

Date of experience: April 15, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review!

New York
1 review
0 helpful votes
Follow Tiffix D.
Unfollow Tiffix D.
Share Review
Report Review

Love - Love - Love!
April 16, 2020

What can I say?

Great products: check
Great prices: check (especially if your option is an overpriced NYC supermarket)
Great philosophy: check!
Freebies: super!

With COVID-19 and increased demand there are obviously delays, but that is to be expected. I can't possibly expect others to work around the clock while I work comfortably and safely at home.
Communication is clear, honest, transparent and I stand 100% behind the company in their decisions. Plus, try to get Wholefoods or other placed deliver at the moment - it just doesn't happen "the same day". Many people consider themselves lucky to have local deliveries within the week!

What I've always loved about the company is that you can donate a percentage of your savings to people in need or other causes. Makes much more sense than donating overpriced food through school to a food bank!

We live in the US only part time, but it doesn't bother me at all that I can't put my membership on hold for the months we're away. We still save tons, and again, the ethics are unbeatable. So I rather support the company than making sleezeball Jeff Bezos an even richer man (Wholefoods being the most obvious "local" substitute).

Last but not least: You often get free (regular and sample size) items to try. This way I have discovered various things that have become staples in our household.

Date of experience: April 15, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're glad you've been enjoying your membership and have found it particularly useful during this time! We also appreciate your support for our social mission! Keep on Thriving!

California
1 review
0 helpful votes
Follow Kathy V.
Unfollow Kathy V.
Share Review
Report Review

COVID19 and Thrive
April 16, 2020

I understand that things changed very quickly for everyone with the COVID19, including small and large businesses. However, I am thankful for Thrive and how they have been so diligent with their communicating with their customer regarding the difficulties that they have experienced with the overload of families ordering online now. Thank you Thrive!

Date of experience: April 15, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and patience! We're happy you've found out updates on our site and through emails helpful.

Florida
1 review
0 helpful votes
Follow Kathy G.
Unfollow Kathy G.
Share Review
Report Review

Love Thrive
April 16, 2020

I love this company. They have been hit with this C-19 pandemic just like everybody, but they are doing the best that they can to help us all. Love shopping with Thrive! I will be happy when we are on the other side of this mess and all the products that I love are back in stock.

Date of experience: April 15, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and for your patience during this time!

Illinois
1 review
0 helpful votes
Follow Barbara K.
Unfollow Barbara K.
Share Review
Report Review

The site was easy to find my favorite items according to their categories and dietary needs. Also got free shipping over $25 for pretty heavy items. I'm going to be buying from them again!

Date of experience: April 15, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're happy you've been able to find the products you need! Thrive On!

Massachusetts
1 review
0 helpful votes
Follow Vincent C.
Unfollow Vincent C.
Share Review
Report Review

Now more than ever
April 16, 2020

People should be focused on healthy diets as our first line of protection is our own immune system and eating well is the way to start.

Date of experience: April 15, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review!

Illinois
1 review
0 helpful votes
Follow Michael R.
Unfollow Michael R.
Share Review
Report Review

Customer Service
April 17, 2020

Product outages and delays have been significant, in the face of the Covid19 emergency, but Thrive has been exceedingly diligent about keeping us informed. That is all that one can expect in such a situation, and we have appreciated it.

Date of experience: April 15, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and patience! We're happy you've found out updates helpful and informative.

Texas
1 review
0 helpful votes
Follow L S.
Unfollow L S.
Share Review
Report Review

I appreciate Thrive and all they stand for. I pay for a membership to have access to the organic vegan goods they can provide in a rural setting which are otherwise hard to get. I enjoy supporting a company with values I align with. And then there's the Thrive reality of stranding people who are depending on them, who have paid in advance for their services and goods while celebrating that customer donations have allowed thrive to add many charity customers in need to the thrive community for COVID relief. I had all my own challenges as my thrive order did not come for a couple weeks past previously advertised delivery times, just having moved in the middle of COVID madness and arriving to my new dwelling with it's empty cupboards and fridge; however I'm not as fragile as some and I figured out how to take care of myself as I spent twice as much on groceries and double ordered and double shopped at a time when everyone is counting their pennies. My real disappointment was that I'd gifted my elderly father with a Thrive membership to support him in eating the organic functional cage-free diet he's supposed to be on after a couple years of health issues, and as his order did not arrive and did not arrive he's made continued trips to the local walmart (the only grocery available to him); and now after still not receiving the shipment, which was eventually cancelled, he will be going to walmart yet again and having another exposure which for him is more risky. I wholly applaud Thrive in their ideal of supporting people in need, and I am by no means promoting a me first attitude, however sometimes it's the people who are your regular customers who are the ones in need of support, and largely in need of those they rely on to just do their job well.

Date of experience: April 14, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're so sorry to hear what happened to your father's order! If you have not already, please reach out to us at [email protected] so we can resolve this shipping and delivery issue.

California
2 reviews
0 helpful votes
Follow S B.
Unfollow S B.
Share Review
Report Review

In addition to their focus on social justice, Thrive is also very customer-centric. When we've had issues with an order or a shipper they've been very responsive. We live in a rural area and depend on Thrive a lot.

Date of experience: April 14, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're glad you've been able to find what you need!

Washington
1 review
0 helpful votes
Follow c c.
Unfollow c c.
Share Review
Report Review

I like the broad spectrum of conscientious choices in products that are available. I also appreciate the opportunity to give back to the community in the current time of need.

Date of experience: April 14, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and your support of our social mission! Thrive On!

Colorado
2 reviews
0 helpful votes
Follow Annmarie B.
Unfollow Annmarie B.
Share Review
Report Review

Still loving Thrive!
April 15, 2020

I've been a happy Thrive customer for over 3 years now! While the shipping times are delayed, the company makes this very clear on their site that they are overwhelmed with orders due to covid-19 and that shipping times are not what they were prior to the pandemic (as are most online stores that sell groceries and essentials). I appreciate the convenience even more of ordering from home, and thank the Thrive team for working so hard to meet the increased demand during this time!

Date of experience: April 14, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for Thriving with us for so long! We certainly appreciate your patience and support during this time!

Texas
1 review
0 helpful votes
Follow Stephanie L.
Unfollow Stephanie L.
Share Review
Report Review

First, we are thankful for how much you do for veterans, teachers and people in the community. Second, my wife orders from this site and she gets so many things she needs with her gluten free/Whole30 lifestyle. We understand the times now are changing (COVID-19) and shipping is delayed, but in general, Thrive ships promptly and our things items are secure and cared for in thier boxes. We had one shipment recently that had been damaged by the carrier and Thrive gave a refund of all the damaged items even though the damage was not Thrive Markets fault. They have excellent customer service.

Date of experience: April 14, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're happy that your wife is able to get the products she needs for her dietary needs and that we were able to take care of your order with it was damaged. Thrive On!

New York
1 review
0 helpful votes
Follow Kourtney P.
Unfollow Kourtney P.
Share Review
Report Review

AMAZING!
April 15, 2020

Thrive is amazing! What a variety of options and everything I have tried is amazing! Shipping is fast, and even with the recent events of COVID-19, they are still very well stocked to my surprise! Also can't beat the prices! Well done Thrive!

Date of experience: April 14, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review!

Ohio
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

I have been on peritoneal dialysis for 3-1/2 years and last December analyzed that I had an issue with gluten and dairy. I didn't know where to turn and my dialysis nutritionist recommended Thrive Market. Checked it out, joined and all these months now have thoroughly enjoyed EVERY product I ordered! I have to be soy-free, Non-GMO, high protein, dairy-free and gluten-free and can't forget organic. I FEEL SO MUCH BETTER now that your Company can provide me with all the tools I need to make informed decisions regarding my health. My whole experience in ordering and receiving your products has been amazing. The shipment is so well packed and have never had an issue with any product received. Miss the samples and free items but fully understand in these chaotic days we are living in that it is not possible at this time. Missed your items when we couldn't order but again, understand totally. Thank God I had ordered extras and only ran out of the soup. But, this too shall pass and hopefully soon, we'll be able to receive all our products we love so much. Keep up the good work and God bless all your workers and staff for all they do!

Date of experience: April 14, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for Thriving with us! We're glad you've been able to find products you need even during these times and we appreciate your patience. Thrive On!

Georgia
1 review
0 helpful votes
Follow J P.
Unfollow J P.
Share Review
Report Review

I have been a member of Thrive Market for years, & I love their service, product selection, & prices. I love being able to shop by values & saving a lot over what I would pay in local grocery stores or health food markets. It couldn't be easier to get what you need & feel good about what you are buying for your family.

Date of experience: April 14, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for reaching out. We're glad you've been able to find products you love and need for less! Keep on Thriving!

From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.


thrivemarket.com
Founded in 2014
Culver City,, CA,