Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Thrive Market

Thrive Market

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Thrive Market?
grey stargrey stargrey stargrey stargrey star

Thrive Market Reviews Summary

Thrive Market has a rating of 3.7 stars from 2,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.

service
256
value
265
shipping
240
returns
138
quality
229
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Sarah B.
Unfollow Sarah B.
Share Review
Report Review

I had an order the was damaged in the shipping process and it had to be disposed of. Thrive went above and beyond replacing my order and shipped it quickly! I am pleased with the quality of this company.

Date of experience: April 24, 2020
Thrive M. — Thrive Market Rep
over a year old

We're sorry to hear about your order but we're glad we could take care of the issue for you. Thrive On!

Michigan
1 review
0 helpful votes
Follow MaryAnn C.
Unfollow MaryAnn C.
Share Review
Report Review

I am always able to find what I am looking for, and always find other interesting items to try. I love the free samples with most orders. Even though there may be delays at this time of covid-19, I still think it's worth ordering and will continue to do so.

Date of experience: April 24, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review!

South Carolina
1 review
0 helpful votes
Follow Doris W.
Unfollow Doris W.
Share Review
Report Review

During this pandemic, delivery is delayed, but what I receive is always what I ordered and in good shape. I am grateful for finding this site.

Date of experience: April 24, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and for your patience during this time!

Texas
1 review
0 helpful votes
Follow Shannon H.
Unfollow Shannon H.
Share Review
Report Review

All heathly aboard
April 24, 2020

I like the half off of membership and it cost less then 30 dollars to get item to try. I usually spend 30 at the store. So this is nice.

Date of experience: April 23, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! Thrive On!

Washington
1 review
0 helpful votes
Follow Beverly D.
Unfollow Beverly D.
Share Review
Report Review

I joined Thrive four years (almost to the day! 4-15-16) ago and have never been disappointed. If something isn't quite right, Thrive takes care to it. I love when I get to add others to join because I know I'm sharing good service for people I love. THANK YOU TO THE THRIVE TEAM!

Date of experience: April 23, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for Thriving with us for so long! We're so glad you're enjoying everything and thank you for supporting our social mission!

Florida
1 review
0 helpful votes
Follow Joyce D.
Unfollow Joyce D.
Share Review
Report Review

Good Value
April 25, 2020

I can find items not usually available in the local grocery stores. The prices are better than at the store. The Thrive brands are of good quality. I used to love Thrive and recommended to others. But lately it does get frustrating that so many of the items I frequently use are not always available and it takes weeks before they are again in stock. This makes it difficult to get the free shipping so I find myself often placing orders at sites that have similar pricing for the items I want and offer free shipping at $20 and not $49. Since you have to pay an annual fee to use Thrive, I think the free shipping minimum should be much lower. The Thrive chicken was good quality at good price.

Date of experience: April 23, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and feedback. If you haven't already, please reach out to us at [email protected] so we can address your concerns!

Texas
1 review
0 helpful votes
Follow Jessie H.
Unfollow Jessie H.
Share Review
Report Review

I am so grateful for Thrive Market! I have celiac and so does my brother. Finding food for us to eat in a normal grocery store can be a bit difficult. I know this because I work in a grocery store. But Thrive Market makes it so easy to find gluten-free food with their filters. We click gluten-free and we get only certified gluten free foods to choose from. And there are a ton of options!
Covid-19 has negatively affected the entire world. And though shipping is delayed at the moment it is completely understandable. They still stay open, they are still packing and shipping out food to people every single day! And that means the absolute world! I really appreciate the work that Thrive Market is doing! They always have better prices and with my Thrive Market Membership I get an even bigger discount!
I find foods that I love that my grocery store doesn't carry and I'm always able to find them on Thrive! They always package everything safe and securely so nothing ever arrives broken or damaged!
As someone who is immune compromised and working in a grocery store five days a week I have an even deeper appreciation for the work that the Thrive Market employees are doing for their customers. So thank you from the bottom of my heart for all of your hard work and for always doing such an amazing job on my shipments and giving me great deals on the products I love every single day!
- Jessie

Date of experience: April 23, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review. It's wonderful to hear you've been able to find the products you need, even during this time. We are doing everything we can to ensure our members are getting their orders as fast as possible and we're quickly approaching our normal processing time. Thrive On!

California
1 review
0 helpful votes
Follow Rachel K.
Unfollow Rachel K.
Share Review
Report Review

Wonderful business!
April 24, 2020

I'm so happy with Thrive Market. The products are all high quality and natural. Prices are great compared to Sprouts or Wholefoods. I feel that Thrive really cares about the customers and they definitely give back!

Date of experience: April 23, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so happy you're enjoying your membership!

Utah
1 review
0 helpful votes
Follow Molly W.
Unfollow Molly W.
Share Review
Report Review

I just wanted to reach out and say thank you for your kindness and consideration during the COVID-19 Pandemic. By not partaking in surge pricing and encouraging members to hold off on nonessential orders, shipping times have gotten quicker. I have always had fast service and quality products. I appreciate you guys! Thank you.

Date of experience: April 23, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and support during this time!

New Jersey
1 review
0 helpful votes
Follow Nancy S.
Unfollow Nancy S.
Share Review
Report Review

I do wish they had a larger selection, but they carry the best products so I cant complain. I know that shipping is delayed and I don't think the shipping department realized they are at the mercy of the delivery service. I ordered meat and the dry ice was completely gone. Thank goodness the chicken stayed completely frozen but the sausage was defrosted and the salmon part frozen. I am very pleased with their effort to please their customers. I use them as often as possible. I would love for Thrive to have more meats available.

Date of experience: April 23, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're sorry to hear about your order and if you haven't already please reach out to us at [email protected] so we can make sure you're taken care of! Thank you for Thriving with us!

Connecticut
1 review
0 helpful votes
Follow Nicole H.
Unfollow Nicole H.
Share Review
Report Review

Good Job!
April 24, 2020

Took about a week to get our food. Considering the issues going on right now, that's pretty good! Customer service is great when I called to figure out an issue (which was my error). I wish there was a little more selection at times, but, again, I understand the supply vs. demand issue right now. Overall, good job!

Date of experience: April 23, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and patience during this time!

Oklahoma
1 review
0 helpful votes
Follow Lisa m.
Unfollow Lisa m.
Share Review
Report Review

Quick and efficient
April 24, 2020

Found what I wanted right away! Easy to pay, getting frequent updates, and ready to place another order soon!

Date of experience: April 23, 2020
Thrive M. — Thrive Market Rep
over a year old

We're glad you're enjoying everything!

Michigan
1 review
0 helpful votes
Follow Jan M.
Unfollow Jan M.
Share Review
Report Review

So easy
April 23, 2020

Ordering is easy and I love getting high quality organic and wholesome goods shipped directly to me. Thank you

Date of experience: April 22, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! Thrive On!

Oregon
1 review
0 helpful votes
Follow Deanie W.
Unfollow Deanie W.
Share Review
Report Review

In these uncertain times, Thrive Market is doing everything they can to keep items stocked and shipping times quick. I'm always satisfied with the products and anytime I need to contact support they are quick to respond and wonderful to interact with. Thank you for all you are doing!

Date of experience: April 22, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for reaching out. We're glad you've been enjoying your membership and we appreciate your patience during this time!

Wisconsin
1 review
1 helpful vote
Follow Cassy V.
Unfollow Cassy V.
Share Review
Report Review

I love the products they choose to sell. The website is easily navigated. Free shipping and high quality everything. I look forward to receiving my box each time. Reducing my trips to the grocery store has been a really nice experience. You guys are doing a great job scaling and I look forward to there being more items in the future! Well done!

Date of experience: April 22, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review. We're glad you've been able to find everything you need and if you ever have any product recommendations we'll be happy to hear them!

New York
1 review
0 helpful votes
Follow Pedro N.
Unfollow Pedro N.
Share Review
Report Review

A great blessing
April 23, 2020

This market was a blessing for so many people during the corona crisis sharing their goods for free!

Date of experience: April 22, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and for your support!

Colorado
1 review
0 helpful votes
Follow Jean M.
Unfollow Jean M.
Share Review
Report Review

Adore Thrive!
April 23, 2020

I adore Thrive Market so much! Not only are their deals great and I save soo much money, but also they have exceptional customer service and make you feel good about your purchases for health and ethical reasons. Highly recommend! Easy, convenient, and worth it!

Date of experience: April 22, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review. We're happy you're enjoying everything!

New York
1 review
0 helpful votes
Follow CAREN W.
Unfollow CAREN W.
Share Review
Report Review

All my life?// this finally encourages me to shop for my particular dietary needs and have them delivered to my door. The prices are higher than my local natural stores but oh the convenience of shopping from my computer~ speed up delivery please ~

Date of experience: April 22, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and feedback! We do offer price matching so if you see a product cheaper at your local store let us know and we'll be happy to match it! We are also working to get our processing times back to our standard hours soon. Thrive On!

Connecticut
1 review
0 helpful votes
Follow sarah d.
Unfollow sarah d.
Share Review
Report Review

So great
April 23, 2020

Easy to use, everything we want, my family loves! My son is gluten-free and my husband is vegan. This is our go to for all those seperate needs!

Date of experience: April 22, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review. It's great to hear that you've found everything you need to meet everyone's dietary needs!

New Hampshire
1 review
0 helpful votes
Follow Linda W.
Unfollow Linda W.
Share Review
Report Review

I have been a Thrive customer for many years. I love the fact that when I became a member they gave a membership to a family in need and that every time I shop I can help families in need again.
Thrive offers good products at a reasonable prices!
A lot of new people are finding out about Thrive because of the COVID-19!
I think, Thrive was a company with a few growing pains before COVID-19 hit, all you new people that are complaining, please, give them some slack!
In four years I have only had to call customer service twice. Only once for a product that arrived damaged, which they sent out a new one that day!
The other time was when I made the move from NV to NH and I no longer had the same e-mail address, they were much kinder then others I had to deal with because of that issue.
Thrive started on the west coast and I discovered the company when I lived in Nevada. The company was growing and had opened another distribution center in the mid west, which I found out about when I made the move to New Hampshire. The number of Thrive memberships are growing by leaps and bounds now that everyone is shopping on line. I hope this means we will have a distribution center on the east coast one of these days!
Be patient people these are strange times... I am sure the owners of this company and the people that work for them NEVER imagined that there would be such a demand for their products and services.
If the day ever comes back where I can get my items in 2 days again then the 5 star rating will return! But until then, I still very much appreciate all that everyone at Thrive Market does!

Date of experience: April 22, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and for your support during this time! We're doing everything we can to ensure we're getting our members' boxes out as soon as possible!

From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.


thrivemarket.com
Founded in 2014
Culver City,, CA,