Thrive MarketReviews 2,177

The COVID crisis and a YouTube review of Thrive led me to give them a try. While there were many things unavailable due to this crisis, they were very helpful in making Thrive an option. It is a marvelous site for specific dietary needs such as gluten free, Paleo, Keto, and such. They have a lot of their own branded products, which helps keep pricing down. It is a blessing to be able to give them a try right now with so many other options unavailable. I look forward to trying more of their products as they become available again.

I love the idea of free shipping (over a minimum cart amount) and clean ingredients/products. However, I run into issues constantly when shopping on Thrive or when trying to check out.

1. Item says in stock until I click add to cart
2. Item will be in my cart until I go to check out and put my address in, and only then will it tell me I need to remove said item because it doesn't ship to my address. This will happen one item at a time which makes it worse
3. I will start typing a item in the search bar (e.g. Eggs) and it will auto-populate "eggs" as a recommended search. I then search to see "no results found"

Just overall a pretty frustrating shopping experience.

I know that times have been tough during COVID. But I placed an order early March--before things were even really bad. I knew there would be delays. However, my order was listed as being shipped but when I checked the tracking it just kept saying "a shipping label has been created". This was going on for 4+ weeks. I reached out multiple times to customer service. One assured me the order was still active and would be coming soon. The next told me the order would have to be re-fulfilled and sent again. She was supposed to do that but I later found out she didn't. A third agent ALSO told me it would be coming. False. Finally, a fourth agent told me that the 2nd and 3rd agents had never re-fulfilled the order and at this time, 2 of my 20 items were available. I know things are busy but multiple people dropped the ball here... multiple times.
Also, this is a minor point, but today, I tried to order (because the map on their own website said I should be able to order in my state), but I could not place an order. Customer service told me that the warehouse was closed---even though their "up to date website" told me it should be open.
Also their prices are not that good.
Do NOT recommend.

I have been doing business with Thrive for several years now and have never had a bad experience.

Even in this chaotic time it is clear that they are doing their best to take care of all their customers. Prices have remained steady and they have kept customers informed about stocking issues, shipping delays, etc.
Their integrity is very evident at all times but shines now, especially in the way they placed purchase limits on items so that more customers were able to receive products rather than allowing hoarding to happen on their site.

Some of us who have allergies or special dietary needs know through personal experience how difficult it can be to obtain safe foods at a food bank or relief agency. They are simply not equipped to handle those situations, through no fault of their own. Thrive has always provided help to those in need and has also made it possible for customers to voluntarily donate their savings on each order to those who need help, from a very modest amount to the entire savings. However they have increased the level of their help in this crisis, not only a corporate level, but also personally.

In my experience, Thrive does what is right for all. They step up to the plate to help others as needed on a routine basis, not just during a crisis. It truly is a "better market."

I appreciate being able to do my shopping with them for many reasons - most of which have nothing to do with the savings I experience.

Notice how the bad reviews are mainly from during the pandemic and of people unfairly complaining. I am guessing these are not experienced online shoppers that are frustrated and unjustly giving way too few stars. I have had my membership for nearly a year, and I regret nothing. The selection is amazing if you value clean, natural products, but yes stock is lower than normal during a PANDEMIC where they have received WAY MORE ORDERS THAN THEY NORMALLY DO. Just like anywhere else, online companies have been struggling to keep up with the extremely abrupt surge in demand. Let's have some common sense before we hurt a business that donates a membership for each one purchased, encourages donations to worthy causes at checkout, and is environmentally conscious of its shipping and packaging. Customer service has always taken care of any minor problem I have had, no matter what. Take away message, just like ANY OTHER ONLINE COMPANY, stock is limited and shipping times are delayed. You want convenience and to minimize your risk at the expense of others? DEAL WITH IT.