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Thrive Market

3.7

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Thrive Market Reviews Summary

Thrive Market has a rating of 3.7 stars from 2,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.

service
255
value
264
shipping
239
returns
138
quality
228
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
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Love!
April 30, 2020

Love this online pantry! The pricing is great and it's super easy to use. Only a few items were out of stock but it's so easy and such a s great supplement to my normal shopping!

Date of experience: April 30, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review. We're happy you're able to find what you need!

Arkansas
1 review
0 helpful votes
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Why I Love Thrive
April 30, 2020

Thrive has the best products and customer service around. It is so easy to make a purchase, plus who doesn't love freebies? Even with COVID 19 you still get free shipping on a $50 purchase. You also get the chance to donate to others in need when you checkout. I'm not able due to budget issues every month, but I love the chance to give back when I can. My kids LOVE turkey jerky sticks and I always buy them through thrive because they are typically $1 cheaper than what the local store will have them priced at. I also really love their makeup! These are just a few reasons we love Thrive and will Thrive on for life!

Date of experience: April 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're so happy you and your family are enjoying your orders and have been able to find savings in everything!

Ohio
2 reviews
0 helpful votes
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Easy
April 30, 2020

Great experience so far easy and savings galore! Only a few items were out of stock, but found others to substitute. Easy to go through searches.

Date of experience: April 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review!

Wyoming
1 review
0 helpful votes
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High quality items
April 30, 2020

Thrive has some very high quality items in stock and their shipping is usually very fast, even when you live in a area that isn't considered the quickest to get things. I am a little disappointed that some items, I can still get just as cheap or cheaper at my local grocery store so I often have to compare prices. I do like the convience of having things delivered right to my door which does save me time. I like when there are the free offers. This gives you an opportunity to try out some new items without spending the money to purchase them. I have used Thrive for about a year and a half and only had to contact customer service once... turns out it was an issue on my side with the person watching our house while I was away. But the customer service was super friendly and even offered some Thrive Cash for the issue. Keep up the great service.

Date of experience: April 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for reaching out. We're glad you're enjoying everything! If you do find brands cheaper please let us know as we do offer Price Matching and we can pass these issues along to the proper departments to see what we can do on our side!

Iowa
1 review
0 helpful votes
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What a time-saver
April 30, 2020

I had heard of Thrive Market, but didn't think it was for me. I am so glad that I tried it, it has saved so much time in shopping for the harder to find healthier food items. Even with the delays that have occurred lately, I would recommend them to everyone.

Date of experience: April 29, 2020
Thrive M. — Thrive Market Rep
over a year old

We're glad to hear you've been enjoying your membership and have found products you love!

New York
1 review
0 helpful votes
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This company is working so hard to help everyone struggling with this pandemic we ALL are dealing with. Everyone that works at Thrive Market are caring, hardworking, and pleasant. Yeah, sometimes items gets sold out until the following week when items are replenished. Patience during this time.

I am in total gratitude of this company.

Date of experience: April 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and for your patience!

Connecticut
1 review
0 helpful votes
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Easy to use!
April 30, 2020

I like Thrive Market for a Vegan because its so easy to find and sort out the type of products you're looking for. A downside is that some things can be sold out quick or not available, but they do show what is sold out which is good for future purchases!

Date of experience: April 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're sorry that some products have been out of stock, especially during these times, but we're working with our brands to get these products available on our site once again!

Vermont
1 review
0 helpful votes
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We love Thrive!
April 30, 2020

We love the selection and the quality of the products. The ease of shopping at home and delivery is seamless. The things we order are not items we "need" so it's been fine to wait and during this crazy time and we appreciate all they're doing to get good things out to people. I have recommended Thrive to my friends. Worth the money to join, and worth the wait to receive wonderful products.

Date of experience: April 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review!

Massachusetts
1 review
0 helpful votes
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High quality, low price and reliable source for organic shopping. You can classify your shopping experience by your diet. I see huge difference comparing the others. Their own brand is quite good. Highly recommended!

Date of experience: April 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're glad you're enjoying the Shop by Diets section and all of our Thrive Market brand products!

Oklahoma
1 review
0 helpful votes
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Many of the items i have bought from Thrive Market I have never tried before. I am growing as a consumer and discovering new food and healthy prep. My favorite is 100% pure Vermont organic maple syrup. YUM Only one complaint. Many of the jar items come with a plastic lid that often comes loose or doesn't hold tightly in shipping.

Date of experience: April 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and feedback! If you have not already, please reach out to us so we can look into what products might be having the lid issues and what can be done on our side to resolve it.

Alabama
1 review
0 helpful votes
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Thrive Market is an online shopping club dedicated to healthy food and less toxic cleaners and Earth friendly products. They are my favorite organic food source. Why? Because they offer high quality organic food at below retail prices. They have awesome customer service and give timely updates on the status of one's order. By the way, if you are looking for dry beans and lentils, give Thrive Market's brand a try. They have the BEST dry beans and lentils -- very few beans need to be thrown away. Most are in perfect condition, unlike other brands I have tried.

I highly recommend shopping at Thrive Market. The awesome customer service, high quality products, fantastically low prices, etc is well worth the price of membership.

Date of experience: April 28, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and for your recommendation!

New York
4 reviews
0 helpful votes
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You will not be disappointed with the variety and deliciousness of the organic and keto products offered by thrive market. I recommend them for your health and good eating.

Date of experience: April 28, 2020
Thrive M. — Thrive Market Rep
over a year old

It's great to hear you've been able to find products you need to meet your dietary needs!

Texas
1 review
0 helpful votes
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I like it and use it
April 30, 2020

I like how it organizes information, gives a lot of detail about each product, and like very much how it handles items that are out of stock. You can check the box and be notified when the product returns. You do not have to keep checking back to see if it is available.

Date of experience: April 28, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review. We're glad to hear you've been finding the Shop by Diets section helpful in making your shopping more efficient!

Wisconsin
1 review
0 helpful votes
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As a 30-year-old, slowly transitioning to a more conscious, healthier lifestyle, but who also had a ten-year career in finance, I am consistently analyzing cost verses quality. Despite, my boyfriend and I enjoying the convenience of online shipping and shopping, he has always preferred to do the in-person grocery shopping. Nevertheless, over the last year, we were happy to come across Thrive Market. Despite only doing our pantry shopping through Thrive, we have been very happy with their product selections, prices, and overall quality. The site is easy to use and while shipping is a little slow, it isn't a detractor for us. We hope to continue increasing our orders with Thrive, and look forward to them continuing to grow their business and product selection. Thrive Market branded products have been excellent! I would recommend to anyone.

Date of experience: April 28, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for reaching out. We're happy you've been enjoying your membership and our Thrive Market products!

New York
1 review
0 helpful votes
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I love Thrive! I've been a member for multiple years. Everything is quality and service is exceptional. I had an issue once with an order, reached out got top of the line service and satisfaction. I've had things shipped to meet me at vacation destinations to make life easier there. Most of my Paleo favorites are there. Savings, service and speedy! I read the recent reviews complaining about speed of delivery- give them a break! Usually my shipments arrive incredibly quickly. No complaints from me.

Date of experience: April 28, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review. We're glad you're enjoying everything and have been able to get the products you need, even while on vacation!

Pennsylvania
1 review
0 helpful votes
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I have been a client for years. Thrive Market worked hard despite the challenges (shortages and delays) during this Pandemic. I respect them and am so glad they made it through the difficult volume and seem to have caught up and learned from the process! I felt they were there for us, pushing forward to make a difference in our lives.

Date of experience: April 28, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and for your patience during this time!

Wisconsin
1 review
1 helpful vote
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Out of stock?
April 29, 2020

First time purchasing. It took me about 5 tries to place my order because everytime I trie fro Che k out it would tell me something in my cart was not available. I'm not sure why they would let me put it in my cart if it wasn't available. This alone was annoying enough for me to not continue to use the service, unfortunately. They have great options though.

Date of experience: April 27, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! It sounds like there may have been a technical issue that caused this to happen on your account. If you haven't already, please reach out to us at [email protected] and we'll be happy to look into it!

North Carolina
1 review
0 helpful votes
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Great Service
April 28, 2020

Easy to shop. Great selection. Offers great discounts on products. Membership fee is minimal and you end up saving way more than you spent on the membership fee.

Date of experience: April 27, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review!

New York
1 review
0 helpful votes
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I started using Thrive Market right when the pandemic started, and I have to say, that, although it took longer than usual to receive my order, their team was there for me all the way. Answering my questions and giving me useful information, and they did all that with grace, poise and genuine service actions. When I received my order, yay!, I have to say, I can't be happier with the products, everything is so good and such a great quality! I love Thrive Market and as it may sound cliché, but my only regret is not shopping with them earlier. I recommend it 400%

Date of experience: April 27, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review. We're so glad you enjoyed everything and we're happy you're Thriving with us now!

Minnesota
1 review
0 helpful votes
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Been ordering for several years and have continued due to high quality and diverse options! Have had a few issues with the shipping however they do improve it all the time, so can tell they care about it a lot!

Date of experience: April 26, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for Thriving with us for so long! We're sorry to hear that not every box has been perfect but we're glad you've been able to see the changes we've made and continue to make!

From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.


thrivemarket.com
Founded in 2014
Culver City,, CA,