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Thrive Market Reviews Summary
Thrive Market has a rating of 3.8 stars from 2,175 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.
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I love Thrive Market! Great selection of Whole30 foods. I get all my condiments & snacks from them. They have all been delicious. I was sad recently when they basically closed due to lack of inventory but was not surprised one bit. All the stores in my town were also having the same problem. I compare prices with my grocery store and most of the items cost less with Thrive Market. And what's also wonderful is that I don't have to go to the store, they send it to me! I'm always surprised at how fast it gets there. Again, love this place!
I have been a customer for several years, always happy with the service and products. After moving across the country, I updated my address book and went to place my order, only to get alert after alert saying that a product is not available "in my area." Um, what? It's being shipped from one place... why can I get mayonnaise but not jelly? And why, Thrive, do you tell me what's not available in such a tedious manner? I hit Place Order, get a message saying I need to remove something that's "not available in your area." I do so, then have to put my address in again... just to get another error message saying to remove something else, give my address AGAIN... repeat for another dozen items. For the love of sanity, can't you tell me what's "not available" all at once? I was this close to closing the site and walking away. If it weren't for my dogs needing their chew sticks, you would have one less order to fill today.
The person I contacted via Chat blamed it all on Covid-19, but I don't see how that makes your website so tedious to work with. Hoping it gets better in the future, because some of the products and prices can't be beat.
Thank you for listening.
I am so glad that I gave you guys a try. I was hesitant at first but you all have removed any hesitance to order from this company. Thanks for speedy order processing and safety when I use my debit card to order. My keto journey has been made easier because of Thrive Market!
Thank you for trusting us, Ester! We are so happy to hear that we have contributed some ease to your keto journey!
Good but with Product Inventory in limbo it's sort of not responsive on necessities.
Lots of their items are good quality so it's a nice marketing resource for thing people would likely buy in stores.
Hi Joy! We appreciate you taking the time to leave a review. Our team is working very hard to get our inventory back to pre-COVID levels.
I have been a Thrive member for two years now. The kind of products I prefer and Service has been great even during COVID-19.
Nancy, thank you for being a loyal member during the challenge that COVID-19 has presented! We appreciate you taking the time to leave us a review.
One of the best online stores ever! Always ship fast. They have most of the products we love. They always respond to concerns or problems which are few. They package everything beautifully.
We are so pleased to hear how well your experience has gone so far, Maryjo! Thank you for leaving us a review.
I was able to find natural items I have not been able to find for a while. They are very responsive to questions.
Awesome, Anita! We appreciate you taking the time to give us a review.
I enjoy the personalized shopping experience; you fill out a survey and products are streamlined for the type of things you use. They have brands that I already use. Product information is easy to find. The store sends the order right to your door step. I'm anticipating delivery of my first order!
Thank you for your review, Jeannette!
Frustrating when you click on items that supposedly are available and get an error message. I instant chatted someone about this issue and they stated that means item is not available in a warehouse in my area? Doesn't make sense, if it's not available near me, why can't it be shipped from another warehouse. Makes me want to cancel my membership...
Hi Alicia. We are very sorry for the frustration you've experienced. Once you place your first order, the website will only show you items available at your designated warehouse. In our efforts to remain carbon-conscious, we do not allow members to choose the warehouse other than the one assigned to their area. Good news is, we restock these warehouses similarly so it will be rare for you to find an item out of stock in your area but available in another.
Got disconnected a couple times during chat but was able to get back on track on the same subject. Very helpful and looking forward to sharing this site with friends who has selective grocery need.
We're so sorry to hear you experienced difficulties with our chat but glad our team was able to assist. Thanks for taking the time to share your review!
Love this company. Of course, with the Covid-19 pandemic, orders were much slower than usual or expected, but I really appreciate how the management let us know in advance that this would occur and also asked that only those in great need purchase (at that particular time back in March). I love seeing my saving, and then donating a large portion back to those in needs. What a fantastic model. Bravo!
We appreciate your understanding at this time, thanks so much for your review!
Thrive Market has great prices, an amazing array of choices in a variety of interests, i. E., food, wines, beauty products, diapers and much more.
Thrive Market, also has a small business "feel" to it, generous promotions, quality products at great prices and I've always received my orders quickly and in perfect condition.
I highly recommend Thrive Market!
Thanks for your review Maureen! We're thrilled to hear you've had great order experiences!
I thrive on my blend of herbal teas to protect, defend & repair my body while eliminating toxins. I have used it for some time due to damages from a 120 foot fall. As I live in a small rural town, the teas are often difficult to find. While I Hope Thrive will carry even more of an assortment in the future, I have been able to order sufficient teas for my needs. Thank you so much for your offerings!
So sorry to hear about your fall but we are happy to be able to provide the products you need!
I've been a Thrive Market member now for several months and have been very satisfied with their service. They carry many of the pantry items I would normally purchase at Whole Foods, but for a much lower price. I would estimate that I recouped my membership fee by the 2nd order.
They recently experienced some delays due to demand during Covid-19, but each time I ordered, they provided clear expectations at the order point as well as updates to the status of my order. I was really impressed with the communication.
Thanks so much for your review Lindsey!
I used to love Thrive, however, lately I am disappointed. I am not sure if it is because of the current situation or Thrive is actually struggling, but I am not happy. I wanted to use Thrive instead of going into the grocery store but I could barely find any of the ingredients on my list. Not to mention, after I was ready to check out, I had to take out a bunch of my stuff because I kept getting a notice saying, " error: cannot ship this item to the specified address". I'll give it one more month.
* Update: June 12th 2020 more products are becoming available.
We're so sorry to hear you have not had a great experience! Our team is working hard to get our inventory levels back to normal. If you're experiencing any issues with the site, please feel free to reach out to our Member Services team, they would be happy to assist!
Love the products, prices are reasonable, service is always excellent. Love Thrive! I especially appreciate the cleaning products.
Hi M B! Our Thrive Market line of products uses only top-of-the-line ingredients, especially our cleaning products! We hope you get a chance to try out some others as well!
Love the selection of diet-specific items, like KETO and Gluten Free.
The prices are very reasonable for specialty groceries
Hi Barbara! Diet-specific shopping is one of the many benefits of shopping with you. We are ecstatic that you've been able to benefit from this!
Love Thrive and confidence in their healthy food and product options. Having so many options and recommendations makes shopping easier! All of this and delivered to my door is a win in my book!
Hi Linda! We are so happy to hear how much you've enjoyed Thrive Market so far.
I love the opportunity to be able to place an order on items that i may be running low on. The opportunity to buy organic items and the convicience of having it delivered and delivered in a timely manner is amazing. Some items are a little higher priced than some stores but i compare the prices of the items that i frequently buy and purchase all better priced items at Thrive and the other items i continue to purchse from the store.
Hi Karla! Did you know that we offer a Price Match Guarantee? Any time you see products offered at a cheaper price somewhere else, let us know. We will credit you the difference and submit the product price for review with the appropriate team!
I was hoping to find a place to shop that catered to those of us participating in the Keto lifestyle and I found it.
Hi CAnn! Offering diet-specific products at the lowest price possible is something we have dedicated ourselves to. We are happy to hear that this benefit has contributed ease to your Keto experience!
From the business
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kimi - thank you so much! We appreciate the loyalty and understanding from our members as we navigated through the beginning of the pandemic. We intend to continue to improve your experience and our inventory levels!