Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Thrive Market

Thrive Market

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Thrive Market?
grey stargrey stargrey stargrey stargrey star

Thrive Market Reviews Summary

Thrive Market has a rating of 3.7 stars from 2,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.

service
255
value
264
shipping
239
returns
138
quality
228
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Kimberly T.
Unfollow Kimberly T.
Share Review
Report Review

Always excellent
June 13, 2020

I initially signed up for Thrive as they sell something that is too cost prohibitive for me to get in a local store. I would rather support local stores however I am also happy to support Thrive as they are a company with high standards and integrity.

Date of experience: June 11, 2020
Thrive M. — Thrive Market Rep
over a year old

Thanks for sharing, we appreciate your support!

Pennsylvania
1 review
0 helpful votes
Follow T J.
Unfollow T J.
Share Review
Report Review

I learned about THRIVE MARKET in 2016. I was searching for a great online website that wasn't AMAZON to buy the kinds of organic EVERDAY foods that I eat & like without being limited & BAM. I saw them looked over the website. While I read the raving reviews. I joined by THRIVE market by purchasing a 6 month membership at the time.

So proud that I wasn't disappointed at ALL! What was really impressive to me & touched my heart was. At the end of checkout when it's time to pay for your items you're given the opportunity to donate a percentage of funds to those less fortunate so they could get great healthy affordable organic foods for themselves or their families. Whenever I was able to I'd stretch my budget a bit EXTRA & donate because I was there before. & God alone knows what the future holds.

I also HIGHLY recommend their poultry, meats & seafood boxes if you're on a budget or have a large family. From organic free range chicken to grass fed beef, to wild caught seafood? You cannot beat it especially if you can't afford to join an online mandatory, monthly meat & seafood package like me. You can buy as needed without any strings attached. Everything is FRESH & the quality is TOP NOTCH!
I appreciate it ALL. From the spectacular customer service both thru the call center or online chat, the sustainable items used in packing it, to the SUPERB quality of the food.

To say I'm EXTREMELY pleased is an understatement.: 0) I've been telling my colleagues, family, friends, even strangers about this AWESOME site! Thrive is a necessity for my Mom & I... We GENUINELY appreciate & love you guys! I hope to ALWAYS support you!

Then w

Date of experience: June 11, 2020
Thrive M. — Thrive Market Rep
over a year old

This made us so happy to read, T! Thank you for taking the time to highlight your favorite things about our service and for sharing your experience with your loved ones. We believe in affordability and accessibility of healthfood for all, and we are SO thankful to have members like you with such similar values.

California
1 review
0 helpful votes
Follow Donna S.
Unfollow Donna S.
Share Review
Report Review

Delicious products
June 12, 2020

It is really nice to have products delivered at this time. It is a huge relief to be able to get such nice healthy food. Thank you

Date of experience: June 11, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for this review, Donna!

New York
1 review
0 helpful votes
Follow Christina B.
Unfollow Christina B.
Share Review
Report Review

Like many other people, I joined Thrive Market in March during the Covid-19 pandemic. I was disappointed that I could not get all of the products I needed - namely flour and yeast - but I understood that there were higher than normal demands. I was disappointed that my membership started when I joined, rather than when I was able to place my first order - in late May. However, I have been impressed with the products I have received and I will definitely continue to shop here! I still haven't been able to get yeast or flour, but my other supplier came back in stock, so I didn't need it. I tried other pantry staples in both brands that I knew and didn't know. I am excited about the Thrive brand and I have been happy with the quality of their store-brand products.

Date of experience: June 11, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for being a loyal member, Christina. We appreciate you sticking with us even during the times we weren't able to be your one-stop-shop for everything on your list during the pademic. Rest assured, our team is working diligently to get us back to pre-COVID inventory levels!

Arizona
1 review
0 helpful votes
Follow Catie K.
Unfollow Catie K.
Share Review
Report Review

I'm impressed by the price savings on supplements and protein powders especially. Cheaper than Amazon, and supporting a company that actually cares about its workers. Shipping is super fast. I've never had an issue. They're essentially a zero waste company, too. Very eco-friendly shipping. All of the shipping supplies are recylable. Not all the prices are better than what I can find locally, but many are. The savings on our supplements alone make the yearly membership so worth it.

To address the current top negative review: the "Be Back Soon" thing is because they were seriously overrun with orders because of the pandemic and several things were out of stock. Supply chains are overrun and some things are taking a while to get back in stock. For me, there were a few things I wanted that I couldn't get in one order, then the next time I went to order some were back in stock but some weren't. It's just the way of things right now. Hopefully not for long.

Date of experience: June 11, 2020
Thrive M. — Thrive Market Rep
over a year old

Hi Catie. Thank you for highlighting some of our top features like fast shipping, savings, and taking care of our employees. Did you know that we offer price matching? If you are ever at a local grocer or shopping online and you see a product offered for cheaper than we offer - just let us know! We will match that price and submit it for review with our Merchandising team.

New York
1 review
0 helpful votes
Follow Kathleen D.
Unfollow Kathleen D.
Share Review
Report Review

Love Thrive!
June 12, 2020

Easy to order, great products, a service to remind you if there is something you want comes in and really a very quick delivery!

Date of experience: June 11, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for this review! We appreciate you being a member with us, Kathleen!

California
1 review
0 helpful votes
Follow brad j.
Unfollow brad j.
Share Review
Report Review

Seeking to improve
June 12, 2020

Thrive Market is always seeking to improve their quality product collection and customer service. Their new fresh heritage chicken offering is a great example.

Thanks Thrive Market!

Date of experience: June 11, 2020
Thrive M. — Thrive Market Rep
over a year old

You've got that right, Brad! We are committed to constantly growing better for our members that we serve.

California
1 review
0 helpful votes
Follow Rajendran S.
Unfollow Rajendran S.
Share Review
Report Review

5 stars
June 12, 2020

Very much thankful to thrive for having the products that i seldom find in store shelves
Their pricing is competitive and their items ships quickly.
Their brand products are also such a hit with our household.

Date of experience: June 11, 2020
Thrive M. — Thrive Market Rep
over a year old

Amazing, Rajendran! We are so glad to hear that this service has been so valuable for you and your household.

California
1 review
2 helpful votes
Follow Britan R.
Unfollow Britan R.
Share Review
Report Review

Pretty good
June 12, 2020

Everything that I receive is great quality, I think I'm just frustrated with how many items are continually out of stock. I'm really trying to limit my trips to the grocery store and use Thrive 100% for my pantry items, but so far that hasn't been possible. The prices are great though. I really wish that Thrive wouldn't put each item into a separate plastic ziplock baggy though, it seems so wasteful to me when I don't even use plastic bags in my home. Each item is wrapped in paper and plastic which could be accomplished with just paper wrapping in my opinion.

Date of experience: June 11, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you, Britan! We hear your concern with the use of plastic in our packaging. The good news is all of our packaging (even the plastic bags) are made of post-consumer materials and are recyclable. The amount of packaging we use is only to protect the integrity of your items. We are actually a carbon-neutral company and care about our impact on the environment deeply. Thank you so much for this review and feedback!

Pennsylvania
1 review
0 helpful votes
Follow Brandon E.
Unfollow Brandon E.
Share Review
Report Review

I'm very happy with the healthy lifestyle products and that this company is aware of the natural way of taking responsibility for your well-being. I haven't checked all the products but I like that I can scroll through products such as mineral and vitamin dense bone broth I'm glad that they have taken natural bone broth and made it into protein powder for exercise and health food Maca.

Date of experience: June 11, 2020
Thrive M. — Thrive Market Rep
over a year old

We are very happy that you've found us! Making healthy living easy and affordable is the core of our mission. Thank you for being a member, Brandon!

Texas
1 review
0 helpful votes
Follow Cheryl S.
Unfollow Cheryl S.
Share Review
Report Review

I can find organic items here that's unavailable at my local market. The prices are good and maneuvering around the site is easy. Thank you.

Date of experience: June 11, 2020
Thrive M. — Thrive Market Rep
over a year old

Awesome, Cheryl! We love to hear it!

California
1 review
0 helpful votes
Follow Nicole B.
Unfollow Nicole B.
Share Review
Report Review

So Far, So Good!
June 12, 2020

I do not use Thrive Market to purchase the necessities and basics. So, especially during these times when shipping and delivery can be unpredictable and may vary, this is a great alternative to purchase items I am not in a rush to buy. This is my fourth order with them, and the three times before that were positive experiences. Never had an issue with shipping, delivery, or damaged/defective items.

Date of experience: June 11, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you, Nicole. We are so excited to be a part of your grocery-buying experience! We will do our best to keep up our perfect streak with you!

Washington
2 reviews
0 helpful votes
Follow Francine C.
Unfollow Francine C.
Share Review
Report Review

This is my third order or maybe 4th and have been very pleased with the products and the packaging I have bought several things that come in jars and have always been Leary but they come well wrapped in a paper padded material. So far I have been really pleased so we'll see how it goes... Thank you for having a place to go to find the things I need on my Whole 30 program. I am not impressed with the sold outs all the time BUT right now I understand with all that is going on in this country. I am praying that will change when we get back to normal what ever that is...

Date of experience: June 10, 2020
Thrive M. — Thrive Market Rep
over a year old

Hi Francine! Thank you so much for this review. We are so pleased to hear how you've been enjoying your experience so far. Although our inventory is not as high as it normally is, rest assured that our teams are working as hard as ever to get back to pre-COVID inventory levels as soon as possible.

California
1 review
0 helpful votes
Follow Arnoldo d.
Unfollow Arnoldo d.
Share Review
Report Review

Fantastic!
June 10, 2020

I love this website shipment it's super fast, great quality product and shipper than wholefoods and other high quality supermarkets

Date of experience: June 10, 2020
Thrive M. — Thrive Market Rep
over a year old

We're happy to hear you've had a great order experience!

Missouri
1 review
0 helpful votes
Follow Rochelle D.
Unfollow Rochelle D.
Share Review
Report Review

I had a great time looking through the Thrive Market website... but anytime I had an issue about anything there was a wonderful staff member to help me out. I received my Thrive Box today... I learned very quickly that some items are a little small for the price, but there are items that I cant find in whole foods, and shopping online has become kind of fun. I did end up ordering an item I didn't like, but Thrive was great! They refunded the money in the form of a credit and told me to take the product to a nearby food bank.

Honestly I am very happy with Thrive Market and will definitely continue shopping with them.

Rochelle... happy house wife and mom

Date of experience: June 9, 2020
Thrive M. — Thrive Market Rep
over a year old

Thanks so much for sharing, Rochelle! Glad your furry friend enjoyed your order too!

California
1 review
0 helpful votes
Follow Marilyn T.
Unfollow Marilyn T.
Share Review
Report Review

I love the snacks and the keto baking supplies. I order everything I need here to bake keto baked goods.

Date of experience: June 9, 2020
Thrive M. — Thrive Market Rep
over a year old

Awesome, Marilyn!

Washington
1 review
0 helpful votes
Follow Wanda M.
Unfollow Wanda M.
Share Review
Report Review

Thrive Market is in the business of people thriving, not just living. Thrive is about value of goods sold, AND also the value of the lives of customers and Thrive employees. Thrive never exploits or takes for granted customers. Open, honest and strong human values support all Thrive policies and programs. I am proud to be associated with Thrive and I appreciate the opportunity to participate in their contributions to a better tomorrow for all concerned.

Date of experience: June 9, 2020
Thrive M. — Thrive Market Rep
over a year old

We so appreciate your support in our mission to live our values, thanks for sharing, Wanda!

California
1 review
0 helpful votes
Follow Katina K.
Unfollow Katina K.
Share Review
Report Review

I am thankful for the selection of high quality ingredient products that I find at Thrive Market. I have done comparison shopping and find the prices to much lower than Amazon.

Date of experience: June 9, 2020
Thrive M. — Thrive Market Rep
over a year old

We at Thrive Market know how important quality products and ingredients are, thanks, Katina!

California
1 review
0 helpful votes
Follow Jody M.
Unfollow Jody M.
Share Review
Report Review

On my third order with Thrive, I ordered a large bottle of Avocado Oil. The box was delivered and was oozing and dripping oil. My husband thought it was water at first so he moved the box a long distance (covid fears) so we could let it sit before opening. Horrible problem as the oil spilled all over a huge area of flagstone. We are trying every product we can find to try and clean off the oil but we fear it is ruined. I really cannot express how much oil is everywhere. The packing was very sloppy with no care to ensuring the bottle would not break. It is a heartbreaking mess. Customer care offered to resend the products or credit me the small amount of money for the order. That hardly helps my ruined stonework. Words cannot describe how sick we are over this. Absolutely, positively, avoid this company at all costs.

Date of experience: June 9, 2020
Thrive M. — Thrive Market Rep
over a year old

Oh no, Jody! We are terribly sorry to hear that a damaged order has made such a mess for you guys. Please contact our Member Services team so that we can make this right for you as soon as possible. You can reach us via email by [email protected] or by phone at (866) 419-2174.

Connecticut
28 reviews
22 helpful votes
Follow michelle s.
Unfollow michelle s.
Share Review
Report Review

I love all their products, and find their healthy meals quite a help! The chocolate bars are great too!

Date of experience: June 9, 2020
Thrive M. — Thrive Market Rep
over a year old

Thanks so much for sharing, so happy to hear you've been enjoying our meals!

From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.


thrivemarket.com
Founded in 2014
Culver City,, CA,