Thrive MarketReviews 2,177

Having read some of the previous reviews, I just wanted to share my positive experiences with Thrive. I have never had any problems with any orders made! Also, the membership fee is plainly stated when you make your first purchase. I have never received any products that weren't of amazing quality. The price of the membership may be a little high at $60/yr, but their prices are really great and make up for that quickly. If anything changes I will update my review, but I love Thrive Market so far!

Do not order from this company! I ordered one item for a total of $2. I thought I was getting a great deal on some coconut oil! No, I was charged $60 a few days later. I didn't notice it at the time (Oct 2016) because I wasn't checking my account every single day. I was charged another $60 today and I actually noticed it! I contacted them to refund me. They said I will be refunded the latest $60 in 3-5 business days and I cancelled the membership. I HAD NO IDEA I was signed up for a membership automatically when I made a purchase! There was no email notification or ANY INFORMATION that I was going to be charged for a membership!

I have made 4 purchases from Thrive to date. About 80% of the items I received have had an expiration date that was very close to the date I received the product. A few items had already expired. I contacted Thrive to express my concern and was told that their policy is to never give you items that were less than 3 months from the expiration date. If that is the policy, they need to tell the rest of their employees because it is rare to get an item that is 3 months out from expiration.

Customer service did work to make things right with me and told me I could contact them in the future if I had any future issues with expiration dates. But here is the thing- I am shopping for healthier foods and am not interested in getting old products. If a product is close to its expiration date, it was produced quite awhile ago.

You will save some money on Thrive IF you shop enough to make up for the membership fee. Just know that you don't get to choose how fresh the products are. You get what you pay for.

Nowhere on their order page does it say that they will charge you a membership fee... one month after your first order. Contacting support got me no response whatsoever. I ordered a product for $7 and paid a $59.95 fee for the privilege. My bank told me they were unable to investigate this fraud, but if enough people call Bank of America and block them, then perhaps they will.

This is an intentional scam.

They billed my cc 1 full year after I canceled.

I got some "free" chocolate last year and paid a $1.95 shipping charge on my CC card. Today, I discovered that I had a fee on my credit card for a $59.95 annual membership fee. AND Further investigation showed that they also charged me $59.95 last year! I have now paid them $120.00 for nothing. It seems that there was some fine print that by getting the chocolate, I was instituting a 30 day trial membership and if I did not cancel, I would be charged their fee. No one seems to care that I have never ordered anything during my two alleged memberships. They claim that I got email notices which I did not. They are crediting me for the recent "membership" charge, but that free chocolate from 2016 cost me $59.95. I contacted them and although I was able to get the recent charge removed, they couldn't care less about the fee they charged me last year for nothing. Thrive has a great concept and then they blow it by referring you "to the fine print". Does this sound like a company that you want to get involved with?!

I did not authorized the debit few minutes ago in my credit card and didn't see any annual membership in the cart when i bought something 2 years ago. My only purchase was 2 years ago! Around 20 dollars and now I figured out that i'm paying for something, 59 dollars, for 2 years!
Stay away from this company... never seen something like this. My product for 19.90 is costing 139.90 after 2 years. I'm extremely confused and pissed..

I actually was excited about this company. The prices, you just can't beat. My problem with Thrive Market, is the inconsistency within their shipping methods. My order is never within the 1-3 days. This time, my package arrived at the OnTrac facility on a Saturday, when it should have been delivered (Because its been delivered on a Saturday before) BUT NOT THIS TIME! When I called ontrac to pick my package up, they told me Thrive has to give their permission, for me to pick up my package. IS that insane to anyone else? I have to get permission from Thrive, after I have paid for my order, to pick it up? So, I called thrive and they told me "we are not going to be able to help you" I would rather pay premium rates, for goods I want from whole foods, rather than use Thrive. Whoever does the shipping SUCKS! It's never consistent and it pisses me off! I'm waiting for food, not a freaking TV. I want my food when it is promised, not when it is convenient for Thrive.

I never leave reviews on anything but this company has made me so angry that I need to make sure people know what are they getting into. Just like the reviews below, I got sucked in with the free month trial. I refused to pay for the membership passed the trial time not knowing that a year after I refused I got charged 59.95 for a renewal membership I never wanted. I called them right away asking for my money back and a cancellation and the rep told me it wasn't possible. All I was able to get was half of my money back with a 6 month membership. I told them right then that I didn't want the membership, I wasn't going to be fooled again in the future. How wrong I was that even when I went into my profile to disable any default payment I got charged again for a full membership 6 months later? I'm so #¡&* right now. They billed my account almost a 100 bucks in less than a year for a service I don't use!
I called them again and after they tried to pull the half membership again I lost it and demanded a confirmation of my account cancellation and my money back.
What a shady and lousy company. I'll make sure to tell everyone I know about this scam. P, ease be smarter than me and stay away from this company!

I liked their products and prices, but stopped using the products I had purchased from them. I called to cancel my membership, but they treated it like I was asking for a divorce and wanted to know why, everything short of going to counseling together, etc. They finally, finally agreed to let me go as a customer and to stop billing me for the annual membership fee - and to stop harrassing me with emails. Well, a month or two later, the $59.95 charge was back on my credit card, and it was a credit card that I am no longer using, so I didn't notice at first.

So, I do not recommend dealing with this company. They must be making most of their profits off of fraudulent membership billings.

A little over 2 years ago I tried Thrive Market ONCE after noticing some endorsements from a few in the Instagram community that I follow. It was alright, but I never placed another order. Today, I discovered that I had a fee on my credit card for a $59.95 annual membership. A deeper dive showed that they also charged me $59.95 last October, and another $59.95 the October before that. I NEVER gave them permission to store my credit card information, let alone permission to continue to charge me for a service I don't use. There was NO mention of a membership. I am currently in the process of getting the most recent charge credited and my "membership" cancelled. From reading the other comments, I clearly have a battle ahead of me. I doubt I'll get anything other than this most recent charge handled.

I got some "free" chocolate in August of 2016 and paid a $1.95 shipping charge on my VISA card. Today, I discovered that I had a fee on my credit card for a $59.95 annual membership fee. Further investigation showed that they also charged me $59.95 last October. I have now paid them $120 for nothing. It seems that there was some fine print that by getting the chocolate, I was instituting a 30 day trial membership and if I did not cancel, I would be charged their fee. No one seems to care that I have never ordered anything during my two alleged memberships. They claim that I got email notices which I did not. Visa is crediting me for the recent "membership" charge, but that free chocolate from 2016 cost me $59.95. I contacted them and although I was able to get the recent charge removed, they couldn't care less about the fee they charged me last year for nothing.

When the company read my issue they were incredibly responsive and although the initially refunded my recent charge, they also went back to 2016 and refunded my unused membership fee. Now that is very responsive and caring customer service!

Make sure that when you purchase something, you do not request a refund. Say you buy something in AMAZON... refund no questions asked... THRIVE... NO REFUNDS and they will tell you to DONATE the product to someone. They stated: "we are a carbon-conscientious company" BUT they support products that come from cow that are known to cause A MASSIVE amount of carbon monoxide into the environment. They then said, "well... it's been over 7 days and we cannot help you so donate your stuff" but... the reason why it was over 7 days is because they took their sweet time in replying which put me over the 7 day return period. THIS IS NOT A TRUST WORTHY COMPANY.

Im sick with chronic illness and dont need this hassle right now. Nor to lose 60 bucks when I NEVER SIGNED UP FOR THIS nor used their site... i just found this charge made on my card and had to look it up to find out whats what. Now from what im reading, it will be a pain in the $#*! to get my money. I cant even afford to pay my electric bill let alone see 60 bucks of mine go out the window :( Very angry as many others are. I think a class action law suit is in order to make this and other companies like this know you can screw people like this!