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Three Bird Nest

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Three Bird Nest Reviews Summary

The company enjoys a generally favorable reputation for its stylish offerings and efficient shipping, with many customers expressing satisfaction with their purchases and the quick response from customer service when issues arise. However, concerns about product quality are prevalent, with multiple reviews highlighting defects and a lack of durability in garments. Additionally, customers have expressed frustration over return policies and perceived indifference from the company regarding product discrepancies. Overall, while the brand has a loyal customer base drawn to its aesthetic and affordability, significant improvements in quality control and customer support are needed to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
125
value
20
returns
15

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13,666 reviews

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Canada
1 review
0 helpful votes
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Not overly impressed
November 23, 2021

Order arrived pretty quick. But I am not overly impressed with the products. One is too big one is the wrong color and the other is not what I was expecting

Three Bird Nest attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2021
Texas
1 review
0 helpful votes
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Overall
October 24, 2021

Quality fo clothes was good. Didn't take long to ship either.

Date of experience: October 23, 2021
Tennessee
1 review
0 helpful votes
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Great boutique!
October 24, 2021

Good quality items, fair prices, great styles. Very pleased with my purchases and plan to be back for more!

Date of experience: October 23, 2021
Texas
1 review
0 helpful votes
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Great place
October 24, 2021

Such a great place to shop, the clothes are always super cute. And I love outfit of the week!

Date of experience: October 23, 2021
Michigan
1 review
0 helpful votes
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Experience
November 23, 2021

The shipping and handling was slow! All items arrived though so no huge issues! Wish better material was used for the outfits!

Date of experience: October 23, 2021
Texas
1 review
0 helpful votes
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Amazing
October 22, 2021

I have this same Kimono in a different color and both are amazing quality and I never go anywhere that I don't get a ton of compliments on it! Shipping was fast as well

Date of experience: October 22, 2021
Washington
1 review
0 helpful votes
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Great overall experience
October 22, 2021

The clothes are beautiful, seem true to size. I got a ton of compliments. Will definitely be buying from The Bird Nest again!

Date of experience: October 21, 2021
Canada
1 review
0 helpful votes
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Return
October 21, 2021

Beautiful items but they need to be returned. How do I do this?

Date of experience: October 21, 2021
Florida
3 reviews
0 helpful votes
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Great service
October 21, 2021

Arrived when promised. Item exceeded my expectations.

Date of experience: October 21, 2021
Mississippi
1 review
1 helpful vote
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Shipping
November 19, 2021

Shipping is extremely slow. I've ordered two different times and both orders took weeks to get.

Three Bird Nest attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 20, 2021
Colorado
1 review
0 helpful votes
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Easy shopping
October 17, 2021

Love the effortless checkout I will definitely be shopping with this company again love the products.

Date of experience: October 17, 2021
Connecticut
1 review
0 helpful votes
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Great Site
October 15, 2021

Easy site to navigate. Prices are reasonable. Shipping was fast.

Date of experience: October 15, 2021
New York
1 review
0 helpful votes
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Very easy. And my items arrived promptly. I looked the shipping updates

Date of experience: October 8, 2021
Pennsylvania
1 review
0 helpful votes
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Happy customer
October 7, 2021

Service is great, easy and the products are great. I love what i ordered and had no issues.

Date of experience: October 7, 2021
Michigan
1 review
0 helpful votes
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Sarah K. Is absolutely the best customer service representative I have ever worked with! She is truly a genuine person that cares about your questions or concerns and goes well above and beyond to ensure that you and your order are taken care of and your needs are met! I will always order from them as long as she is there!

Date of experience: September 2, 2021
Canada
1 review
1 helpful vote
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When I had an issue with the shipment of my clothing order, Three Bird Nest was quick to respond. They made the whole reorder and replacement process so easy, and when one of my items was sold out after lost in shipping, they were kind enough to make some suggestions and help me find great alternatives. The staff was so sweet and kind, and to top it off, all the clothes I've ever bought from them have looked great. Would recommend to anyone

Date of experience: July 16, 2021
Arizona
1 review
1 helpful vote
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I wish I read these reviews
March 5, 2021

I really wish that I saw these reviews before spending almost 200 dollars on cheap junk. I thought I was supporting a small business, a fellow mom, and went for it... boy do I wish I never bought any of these clothes.

I had purchased shoes that were not what I thought and fortunately returnable. The shoes were the only item that I could return.

I bought 2 bralettes based on their 2 contradicting sizing guides, one was far too big and an awkwardly different color. The other was way too small and squeezed my breasts out of the top. The size guides and images are deceitful.

I bought some flare pants that were see-through and cheap, I cannot wear them in public.

The 3 t-shirts that I bought with their brand on them were okay at first but after wearing them a few times they are rags.

One of the dresses was so itchy and ugly that my husband and I laughed about it for hours.

What a joke! Don't advertise your company as if you care and want to sell cute clothes. You bulk order from China and up the price to make a profit. I would gladly spend money on quality clothing... this is not quality. This is exactly why peor lose faith in small businesses who sell garbage.

Date of experience: March 4, 2021
Tennessee
1 review
2 helpful votes
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I've placed three separate orders over the past few months with Three Bird Nest and have been very happy. I received the right products, they looked like the photos, the measurements listed online seem to be very correct - everything has fit as I thought it would, which is great because it always worries me when I order clothes I can't try on. And I'm at the top of their sizes, a large or xl and a 14 or l/xl in other brands. The clothes are not super high quality, but I watch for good sales and then a top or skirt or wrap for $20-$30 is a totally reasonable if not even a bargain for their clothes.

Date of experience: February 27, 2021
New Jersey
1 review
3 helpful votes
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BUYER BEWARE
December 17, 2020

Now I understand why their site does not have a place for you to leave reviews. Although I've ordered a couple items before, and been at least OK with the products, this experience has been a nightmare. I placed an order the day before Thanksgiving from this company. They supposedly shipped the purchase out on November 27 and as of today December 16 I still do not have what I've purchased. They point to the obvious Covid delays in shipping etc. I've told them I've ordered 47 other items from multiple online sites and have received everything in the mail on time and with correct tracking. I've asked for dates that they would refund my money or resend the items. They do not respond to that question in my emails. I'm very disappointed and upset with this company. I would encourage everybody to not purchase through them as they do not have quality customer service. In my opinion they take your money and then say oh you'll have to wait and see if you ever receive your purchases. BUYER BEWARE. There are better products at other dealers. I'm attaching my email and their cute peace and love response to me without my purchase after 22 days of waiting...

Date of experience: December 16, 2020
New Mexico
1 review
2 helpful votes
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Terrible Customer service I placed an order for over $200 and did not receive what I ordered now they keep saying the tracking number says delivered but what was delivered was not what I ordered

Date of experience: November 27, 2020

From the business

Shop our online boutique of cute clothing & bohemian styles. Three Bird Nest sells Women's Boho Clothing & accessories at affordable prices. Cutest outfits too!


threebirdnest.com
Livermore, California, United States
+31
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