ThreeReviews 177

Well deserved rating of 1.2/5, absolute $#*!show. The most unreliable coverage and network I've ever seen in my life. Customer service is garbage. Sometimes I even get an urge to get in a car, drive to Three salon and waggle the $#*! out of them. The only thing they are competetive at is charging as much as other networks. Finally managed to get rid of it and wouldn't go back even if they pay me instead. Staying is basically the same as having no network. You were warned. AVOID!

Charged me for usage abroad even though I couldn't use the internet even once from my phone while I was away

They call it 'usage' but a better word would be 'connected'

If you are ever 'connected', you are being charged

I cannot imagine how much money they make ripping people off like this

Unfortunately I made a mistake and renewed my contract. I don't know what happened to this company. I have had the new contract for over 3 months and have had two complaints filed. I'm trying to change my surname after the wedding, I've already sent 2 emails after which I should receive an email ID with a number, but I don't receive it, so I can't change my surname! I don't want to write about all the complaints, but I can advise you to choose another company if you want peace of mind!

I recently had an extremely troubling experience with Three UK that I feel compelled to share. This feedback serves both as a recount of the frustrations I endured and a warning to others considering their services.

I initiated my internet service with Three UK with optimism, but that soon waned due to woeful service levels which led me to cancel within the designated cooling-off period. I returned their equipment as directed, and they confirmed its receipt and assured me I was in the clear with zero balance due.

This is where the ordeal began.

Despite the supposed clean slate, I started receiving automated bills every month. Confused and concerned, I contacted customer service on multiple occasions, and each time they reassured me that the issue had been resolved and that the invoices could be dismissed as errors since my account was closed.

Regrettably, the problem persisted. The unwarranted bills kept coming, increasing over time. Now, adding insult to injury, Three UK has disclosed my information to an external collection agency, and this has started to negatively impact my credit score. The agency is now threatening severe actions if I don't settle these erroneous charges.

I've submitted all the evidence of Three UK's confirmation of account closure and equipment receipt to the collection agency, and I'm awaiting their response. However, this situation should never have escalated to this point.

This has been more than a simple inconvenience; it's been a harrowing episode that has affected my financial standing and caused undue stress. Therefore, I urge everyone to exercise caution with Three UK. Ensure you document all interactions and keep a close eye on your accounts even after cancellation to safeguard against a similar ordeal.

This is not simply about poor customer service; it's an issue that can potentially tarnish your creditworthiness due to no fault of your own. I hope Three UK addresses these systemic issues urgently to prevent other customers from enduring a similar fate.

Hi this is Sabbir Ahmed,
I am your valuable customer on 3network.
I have been lots of issue about my sim contract, it was 5days before i call to 3G customer care for a issue but without my permission they update my contract even they made a mistake & send iPhone 15pro max to my address, i already returned this phone next business day via royal mail service, during this time "Jennifer" she was assist me for everything & she said after I returned my issue will be solved but she was a big LIAR, even all of the staff who working in 3G customer center all are LIAR, they never a good humen indeed Except "KHUSHBU" that girl. She was really a big heart person & i really respect her for honesty & dignity.

I truly want all of your employee please if you want to be good human soul should follow "KHUSHBU". Even last 5day everyone they receive my call after then whenever i tell my issue everyone just cut my call or hold my phone without any response but except "KHUSHBU".

Finally i would Like to sat that my issue still not solve. Even i also don't know when it will be solve. But my experience on 3G its a bull $#*! service ever in the UK..

Oh my days. And I thought the uneducated customer service (in India) could not get any worse. I just asked the woman I spoke to from India customer service for a deadlock letter as I've exhausted everything with them, and they are not able (as always) to deal with my complaint. I knew straight away (because of how uneducated these people are) that she wouldn't even know what a deadlock letter is. So I asked her if she even knew what one was, she replied... a letter you get from debt collectors... I told her to just put me through to the complaints dept which I did ask from the start but she wanted to know (as always) what I wanted to speak to them about. These people always create more problems for the problems you already have. If you are thinking about joining three? Think again. Seriously.

Would give less if I could.
Quality of services provided is a disgrace their broadband never works too the capacity it says It can. Getting in contact with customer support is nearly impossible once you are able to the staff name you jump through unnecessary hurdles to tell you they can't help. They will chase you for money that you don't owe them too. I have a balance of £5 which I have been told by 4 different advisors at 4 different times that I don't need to pay as it's a then error but 3 months later I still get emails and phone calls telling me I owe the company £5.

I have wasted about 15hrs of my life attempting to contact 3 to resolve a very simple issue of returning an item and the issue is still ongoing.

All the advisors are foreign and probably not paid a single penny for there work all in all an awful company.

Avoid at all costs pathetic company

Cancelling my contract with three was an impossible task that left me trapped and spending much more money than I needed too. I spoke to 3 different people on the phone who went on to tell me to use the online chat. I went through the online chat who could not help me and passed me on with an email address to email. I emailed the address and they also couldn't help me, telling me I needed to go into a store (i was travelling at the time so this was not possible.)

Once I could finally get in store and get my contract cancelled I was told I needed to pay another months worth of wifi (that I haven't been using since I swapped to O2 months ago). There was nothing I could do and I had to pay. The process was lengthy and costly and I am very unsatisfied with my experience at three. My experience with both O2 and GiffGaff were amazing and so much better than three.

AVOID THREE THEY TRAP YOU AND GET AS MUCH MONEY OUT OF YOU AS THEY CAN.

Very poor quality network, it doesn't work properly in any place. It really waste of money and time. Internet is very horrible

Three takes your money for even not asking or as I have experienced now after been with them for over 25 uears. I had 7 contracts now reduced to onlt two waiting for them to exopire to get rid of these pests from hell. Their customer service that is based in India by dumb ignorent ones promise you will coreect what they messed up but this never happens. I have called them plenty of times with the same result.
It takes you at least over half an hour to one hour just to talk to them as thier option will not let you through to talk to someone. Thier reception too is now i feel from India where the other party yo cakking or they calling you cant haer you, This has been going on for so long now - I am fed up so will soon cancell my contarct as they have not kept their part of the contract to supply me with honest service and given me false hope of sorting my problems out. They take our money but where it goes Gos only knows.
THIS IS PURE CORRUPTION FROM INDIA OR HERE!

I cancelled my number and then moved to another country but they are still billing me and higher than ever.

Having a horrendous time with three, keep getting conflicting emailing from them, I've returned the home broadband to them, got the proof, even email from three saying thanks for the return, now yet again another email saying they haven't received the return, bloody awful. Am fed-up, and trying to chat over the phone to them is even worse. It's causing me great anxiety and stress.

Payed of my contract years ago and only recently received a letter saying I owe £28.

Also put a missed payment on my credit report which something I was unaware of!.

This company' does not take NO for an answer. Cancelled my contract August when the contract was up for renew' their was no service the service was non existent' so l cancelled the contract. The customer service in a foreign was still trying to sell me a new contract' l specifically told him l was not intrested and that was the end of the conversation as far as l was concerned. Three months later" they send me a bill for £30.83 ' phoned them up and they denied that l had spoken to their call centre and that l was still one of their customers. I will fight them' meanwhile keep clear from this company of illiterate people who can't take no for an answer.

Having been a customer of three for over 12 years it's time to move, the customer service is shockingly poor, endless wait for live chat, if you call them you have an operator who you can't understand and half the time they don't understand you because they are of foreign accent, they can't even pronounce my name most times, the Webb site is very slow and badly needs a overhaul you can't find the information you need as most of it is vague and leaves you guessing, they are quick to take your money and that's the only thing they do promptly, the signal is ok most of the time but the customer care will drive you mad if your unfortunate enough to need it, that is my honest opinion after 12 years it's gone down and down, no doubt three will not worry much about me leaving they'll just annoy and overcharge someone else,

What a complete shock! Having left my previous Broadband provider I settled on Three ( wish I hadn't)!
Before signing up I'd asked ( condition of signing up with Three that the " Cooling off period starts when my current deal/provider ended " NOT A PROBLEM SIR, LETS SIGN YOU UP THEY SAID...

Had to stay home two different days as the promised WiFi Hub never arrived, more money out of my pocket as I couldn't work from home and had to take those days off to wait for it to arrive! Old contract ended, plugged the Three hub in and NOTHING, they asked for me to move it round the house, which I did but again NOTHING...

Contacted Three to explain the issue, each time having to wait 40-60 on the phone ( I called them 19 times for the same issue by the time I left them) passed from Piller to post PATHETIC!

They finally agreed to cancel my contract, but said that because I'd over-run my " Cooling of period " I was getting stuck with a bill off £400... REMEMBER, THE AGREEMENT WAS MY COOLING OF PERIOD STARTS WHEN THE OLD FINISHES... Each time ( out of the 19 times I called them) I had to remind that new person I was speaking with about the whole situation!

Please avoid, absolutely NOT worth the pain and drama...

Customer service is appalling, had numerous arguments with their staff after being called stupid, having attitude and just being disrespectful. Been told by managers that 3 cannot handle their clientele base due to a switch over in the "IT department" you can very rarely talk to a manager, it's usually only the person you're first landed with that is available apparently. They've been over charging me every month by £15 despite me calling and messaging online chat to get this "add-on" removed, to which that it's confirmed it has indeed been removed until next month and I get charged again. Since March. Now I'm refusing to pay my yet again iver charged bill of £84 for a month! They have doubled my bill. My contract has ended. I've asked them to cancel my contract and I just get given the run around by their staff. Now I apparently have £152 bill for one month! Signal is intermittent for the last year, but each time it's a fault of yours and maintaining your device or a fault with your device, never their fault. The worst company I've been with. 4 years ago it was a great company, now it's terrible, outsourcing all customer service representatives. It's disgusting.

I WISH I COULD RATE THIS 0 or LOWER!
I am unfortunate to not have a driving license or a passport, because my health has deteriorated

NOW Three will not accept any identification that I can offer,
I Want to cancel a contract which rolls over to standard rates at the end of the month, because I have mislaid the MIFI unit that the card is in...
Recently Three have deleted my accounts and will only let me re establish one account, because I only have one email address.
So. I Have a contract for a Number that I Have never dialled, lost in a mifi unit that I cannot recover the card from,
There is no email address because three have closed my user access, and they can't send an sms message to the card for me.
They will not accept any of the eleven items of identification. They want an ex driver to fraudulently apply for a driving license or buy a passport, and create a new email address, rather than create a new sim, which they could do in minutes, so that their system can send me a 4 digit passcode to identify me.

Even though the person in the shop has personally dealt with me before, and has identified me on my three telephone number
Three can see the account on their system, it has my name and address, and my bank direct debit but they don't believe that I am me...
Basically I AM SCREWED