thredUPReviews 6,181

When I first sent a bag of items in, it wasn't too bad. I wasn't looking to make a ton of money on my stuff just enough to buy some new clothes, then they started deducting the $9.99 for the bag and shipping and the payout dropped. I sent a bag STUFFED with nice new clothes and after the shipping and the low ball payout I got a grand total of 0.65! I complained to their "customer service" and was told I would get a refund on the shipping cost to make it right, that was 4 months ago and still waiting. I also sent a bag of brand new boots (7 pair) and the bag was switched to donation, I never opted for that and once again was told by customer service that they would switch it back to consign, waited 3 months for that and got a measly $1.65. I am done with them, complete rip off!

Recently I purchased a pair of Tory Burch sandal on this site, item arrived totally not as described. The shoes had major discoloration which was not mentioned in the listing. And I requested for a full refund including the shipping cost. They only refunded me the cost of shoes and just ignored me afterwards for the remaining cost. The site doesn't give a crap about the customer service, they only do the minimum which is TAKING your money. On top of that, you can't get hold of anyone to resolve any issues arise. Don't waste your money like I did.

Dealing with this company is a waste of time, energy and money. The payout after bag fees, return fees and the frustrating amount of time and energy spent trying to follow this company's arcane accounting system is so low that you might just realize you have paid them to list your items for laughably high resale prices. The discrepancy between the poor condition of some items I have purchased and the criteria for the items they purchase makes me very suspicious. Keep it local. Use consignment. Donate to anywhere but Goodwill to Billionaires. I predict this scam will be out of business within a year.

I purchased several items under the impression it was all carefully inspected and priced accordingly. Well, one skirt has to be repaired before it can be worn, the clutch bag is something I would have thrown away! It was abused and used... I paid a good price for the clutch and it was a final sale... No returning it! The skirt wasn't worth the store credit because I probably won't shop there again... The zipper has come unsewn!

I sent a bag of clothes so full that it would hardly close. My clothes were all new or in like new condition. All good brands. I earned 6.55-4.99 for shipping for a grand total of 1.56. Boy I better not spend that all in the same place. I could have sold them locally for way more than that or for 1.56 I could have donated it all to the homeless shelter and been happier.

I would give this company negative stars if I could. I contacted them about how I felt, they said basically company policy.

They have to be making tons of money because they are getting lots of free clothes.

I placed an order with Thredup and every item purchased were smaller in size than the average USA sizes for women. I sent the order of 112.00 back in exchange for in-store credit which was an even greater mistake as it has been four weeks and nothing has been credited to my account as promised for the returned items I sent back to the company. The other complaint I have consisted of no real tangible way to contact Thredup for customer service in an effort to answer questions about their products. This appears to be another way to avoid direct contact to answer and address public inquiries. I thought this would be a good way to support a small business that came recommended through a reputable TV news source. I am letting the public know that this is not the way a good company should work and spread the word about Thredup's unethical business practices to only swindle the public out of their hard-earned finances.

I use thredUP all the time to buy clothes. I think it is crazy how expensive clothes are these days ($70 for a pair of jeans?!?!?) and thredUP has been a great alternative. There are A LOT of options and if you are trying to be REALLY thrifty, the basement is a great place too. Shopping, ordering AND returning are all extremely easy.

My only complaint would be the payout for cleanout bags. After the fees etc. it barely amounts to anything. I have sent in several bags (i think about 4 at this point) and in all I've probably gotten about $40. My advice: Buy from here and don't spend ridiculous retail prices, and donate your used clothes - it's free and an easy way to unload a lot of goods!