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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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Colorado
1 review
5 helpful votes
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Theives.
September 17, 2017

I sent two enormously stuffed bags full of mall brands with tags, perfect cashmere sweaters, Calvin Klein wool coats, and a pair of never worn docs boots. I got zero credit, zero consignment, and my items are for sale on their site. Their charity is them.

Date of experience: September 16, 2017
thredUP -. thredUP Rep
over a year old

Hey Jane, we don't list anything on our site that we don't payout for first, unless the items are consignment. It sounds like you might have had an issue, and we want to clear it up - drop [email protected] an email and we can investigate.

Georgia
2 reviews
15 helpful votes
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I wish we could give a zero. I sent in several items and all but one was sold on their sit and all of the items were listed as: This item is in excellent condition. You might mistake it for brand new!. They sold my pieces for a total of $65.94 and what did I get for the pieces I sent in? A whopping $5.80! My co-worker just told me she received her clean out kit from but I told her to use the bag for trash because that is how she will feel when she gets her payment. I spent the $5.80 and deleted my account. You are better off selling on Swap.com or having a garage sale.

Date of experience: September 16, 2017
thredUP -. thredUP Rep
over a year old

Hey Trenniece, we're so sorry to hear your disappointment. It sounds like your expectations on payout were very different from what happened, and that never feels good. We payout one price and list it for another higher price because we need to pay our workers to steam, photograph, and list the items on the site before they're sold. If you'd like to chat through how we work, we'd love to hear from you: [email protected]

California
1 review
2 helpful votes
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Aw I wish I had read these reviews before I sent them a bag of almost new expensive clothes! Same story as the others. It took them 2 months to process and I got about $5 for my items. Including two new $80 pairs of jeans with the tags on them. Insane. What a huge let down. Customer service was a joke too. Boo.

Date of experience: September 16, 2017
thredUP -. thredUP Rep
over a year old

Hey Candace, we're so sorry to hear this. It's hard to sell clothes that have never been worn and get way less than you paid from them, but we urge sellers to remember that once purchased, they become "secondhand" items no matter what. Can we help you with anything or chat through our process? We have an awesome team ready to help with any and every problem, and we want to help improve your thredUP experience.

Virginia
1 review
3 helpful votes
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It took 2 months to process my clean out bag of 5 items. A maxi dress and blouse, worn once, excellent condition and a Chaps top, new with tags. I received an email this week telling me those items were all that were accepted and I would be receiving the whopping sum of $8.48! I wish I had just donated them to the local clothing center.
Never again, I won't sell or buy from ThredUp again! Live and learn!

Date of experience: September 15, 2017
thredUP -. thredUP Rep
over a year old

Hey Kathy, we're sad to hear this was your thredUP experience and takeaway. Expecting to make a certain amount and then making way less never feels good. If you have feedback on the Payout Estimator, or would like to chat through the contents of your bag and why we do/don't accept certain items, let us know! We'd love to hear from you, it sounds like you have lots of constructive feedback.

Virginia
2 reviews
5 helpful votes
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Not impressed!
September 15, 2017

Sent in a bag of clothes and there was no rhyme or reason as to what they accepted. Two dresses same style the one from Gap was worn once not accepted. The one from Old Navy worn many times is accepted. There were plenty of other examples that didn't make sense. How could you ever know what to send in. I think that they purposely reject a percentage of what you send in no matter brand or condition.
Also I don't understand why you have to log in just to browse. I'll be using other second hand sites.

Date of experience: September 15, 2017
thredUP -. thredUP Rep
over a year old

Hey Lee, we're sorry about your confusion upon sending in, and to hear your disappointment. What we accept/don't accept is based on supply and demand; if we already have X number of one item on our site, we are less likely to accept another. It can be tricky to guess what will be accepted and what won't, so we definitely suggest Return Assurance if you'd like your unaccepted items returned to you to sell elsewhere. We have no percentage we *have* to reject, though! That we can assure you of. We ask for you to sign up so we can customize your shopping experience - we have so much inventory it would be way too overwhelming to show it all at once to every single person. You can unsubscribe at any time!

California
1 review
6 helpful votes
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Forget ThredUp!
September 14, 2017

Sent them a full bag of good quality clothes. It took them 3 months to process the bag. They accepted only a few pieces. Have no idea what happened to the rest of the items I sent them. Biggest mistake I ever made was sending them anything. At least if I had donated the items to charity myself, I would have received a tax-deductible receipt. Clothes gone! No receipt! What a letdown! What a rip-off!

Date of experience: September 14, 2017
thredUP -. thredUP Rep
over a year old

Hey Gene - we really appreciate this feedback, and are working to reduce the wait time on bag processing. In terms of what happens to your unaccepted items, we either return them to you (if you opt for Return Assurance: http://bit.ly/2uQt2WS) or we upcycle them (http://bit.ly/2flaJDw). We offer a Donations option, in which you receive no payout but give all proceeds of your bag to the charity of your choice from our list - this also will give you a tax receipt. We hope this information helps answer some of your questions and concerns, and we'd love to chat through anything in more detail: [email protected]

New York
1 review
7 helpful votes
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DO NOT SEND ANYTHING!
September 13, 2017

This is the WORST! Sent a FULL bag for the first time. Took them 2 months to get to my bag to process. Received an email... finally, that they are not taking anything!
WHAT? ARE THEY FOR REAL? Just about everything in the bag was new. All name brands. Brand new mocs... NEVER WORN from Land's End. New cords... washed only and never worn... etc.
They are pathetic. I am sorry I sent them anything... would have rather given it away myself and never sent it!
DO NOT SEND THEM ANYTHING... they are thieves!
Stay away from ThredUP... It doesn't get any worse than this!

Date of experience: September 13, 2017
thredUP -. thredUP Rep
over a year old

Hey JB - we're so sorry to hear your frustration. What we do and don't accept is partially based on the items we already have on site, so it fluctuates. We do offer Return Assurance, to get those unaccepted items returned to you, and definitely suggest this option: http://bit.ly/2uQt2WS. If you'd like to chat through anything at all, please don't hesitate to give us a shout at [email protected]

Tennessee
1 review
5 helpful votes
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Terrible experience! Sent in a huge bag of clothing. Sixty-eight percent (according to them) were accepted. They were all name brand new or like new. And I can see what they're being sold for. I can see that several items have already sold, in fact. I got a little over $20. Sad! I have used other consignment-type sellers. I expect to make less than what these people are selling my clothes for, but this is ridiculous. DO NOT USE THIS SITE!

Date of experience: September 12, 2017
thredUP -. thredUP Rep
over a year old

Hey Tina - we're so sorry to hear your disappointment on payout. Expecting to make one thing and making another never feels good. Were you able to check our payout estimator? We definitely suggest that as a way to get a gage on how much you might make if your items are accepted. We've also recently taken away the bag fee, which will help with payout amounts. We hope we haven't lost you forever.

New York
1 review
6 helpful votes
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I've seen them sell my clothes as "New With Tags" when they were several years old. Not new!

Watch out...

Date of experience: September 12, 2017
thredUP -. thredUP Rep
over a year old

Hey Michelle - uh oh, that's odd! All of our "New With Tags" items have tags still attached. While they might be old in terms of when they were originally bought, they haven't been worn. There's also a possibility the item you're seeing is from a different seller, but happens to be the same item as yours. We're all human though and could have made a mistake - if you think that's the case, please reach out to us at [email protected] so we can help fix, thank you!

New Mexico
1 review
6 helpful votes
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Don't waste your effort
September 11, 2017

Horrible. I have done this type of thing before with decent results. I bought an item from here so thought I would try the sales side. I carefully prepped & looked over items and donated any that weren't in excellent shape, figured I would miss a couple of things just human error. I ran the estimate on their website to see if it would be worth it & estimated about $30 or so. I got less than $9. All my WH|BM jeans were rejected for fading. $90 jeans, distressed style, rejected for fading... really? Some items popped into consignment so they don't have to pay me. Some rejected as "surplus". 14 items sold a few still sitting in "consignment" (a t-shirt sold for $8, I got. 40 for it). Considering the time to wash, prep, pack and ship. I should have just taken the tax write off, at least it would be helpful. For $9, I could have sold in a yard sale. Don't waste your effort, it's a rip off. Also, there were over a month late processing the bag so they had it over 2 months before I even heard from them. When I contacted them to find out what happened to all my items I was dismissed by the CS agent. He later responded and claimed a family emergency after I dinged the service, but he made no mention of that when he dismissed me from the CS chat.

Date of experience: September 11, 2017
thredUP -. thredUP Rep
over a year old

Hi Teri,

Thank you for your feedback and we are sorry to hear your expectations did not meet your experience. Our merchandisers are meticulous when it comes to selecting items to ensure they meet our high quality standards. We are behind in processing clean-out bags & definitely sounds like we may have dropped the ball when it comes to your overall clean-out experience. We'd like to see what we can do to turn your experience around, please email [email protected].

-ThredUP Community Team

Iowa
1 review
4 helpful votes
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Sheer Robbery
September 11, 2017

I sent a whole big bag of new clothing with some tags on them, all of which name brands. And what I got was a 35 cent balance after they processed the bag and accepted 14 of my items. Didn't look that closely, but one of the items they accepted, which was a tank top, they are charge 13.99 for it! If this is not sheer robbery, I dunno what is. I guess they just scam all the first time users cuz I know for a fact nobody is dumb enough to go back to them.
Never sell or buy from them!

Date of experience: September 10, 2017
thredUP -. thredUP Rep
over a year old

Hi Sandra, sorry you had a negative experience with us. We usually recommend using the payout estimator to get an idea of your earning prior to sending in a bag. Please email [email protected], one of our Support team members can walk you through the contents in your clean out bag to explain what happened.

-ThredUP Community Team

Georgia
1 review
6 helpful votes
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Worst
September 8, 2017

I have sent Hundreds of accesories, clothes but i haven't got a penny from them.
Never send your stuff to them, I'm never gonna come back here again.

Date of experience: September 8, 2017
thredUP -. thredUP Rep
over a year old

Hi Rashmitha,

Thanks for reaching out. We were able to locate your account but we don't see that you have sent out a clean-out bag. It may be under a different email address but customer support can assist you with finding your clean-out bag and ensuring you receive your earnings. Please email [email protected].

-ThredUP Community Team

Maryland
2 reviews
10 helpful votes
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Horrible
September 7, 2017

Thred up are robbing people of their unwanted clothing. I sent in name brand clothing, nice sweaters and suits, suit jackets, I know more than 3 items were usable because I take good care of my clothing. Do you know for a whole bag of clothing I received a credit for $1.55. What a rip off. Will never use them again, or shop there even with the 40% off. Items are regularly priced online and they barely give a return to those who provide clothing for their sales.

Date of experience: September 7, 2017
thredUP -. thredUP Rep
over a year old

Hi Dee,
Sorry to hear you are not happy with your clean-out experience. Every item we receive is put through a thorough inspection - this helps ensure whomever loves it after you is getting a quality secondhand item. We keep a detailed report on every single item sent in, we 'd be happy to have customer support review the contents of your bag with you. Please email [email protected]. We hope to hear from you! :)

Connecticut
3 reviews
7 helpful votes
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NOT worth it!
September 6, 2017

I sent in 18 items, all like new and some with tags still on them. I received less than $14 for the entire bag! One pair of shoes I sent was never worn and I paid $49 for them! I saw one of my items sell for $24.99! This is a rip off and I will never use them again!

Date of experience: September 6, 2017
thredUP -. thredUP Rep
over a year old

Hi Lynne, we promise we are not a rip-off! We just want to provide a convenient way for our customers to clean out their closet, we are sorry to hear you feel that way. Customer support can provide details on your clean-out bag and confirm what happened. Please email [email protected].

-ThredUP Community Team

-

New Jersey
1 review
5 helpful votes
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$2 an item average
September 6, 2017

I packed a bag full of almost new items. Some had tags. They accepted 8 items. I got a check for $18.05. One of the items was a couture cream blouse that I paid $175 for. I thought I would at least get 5 bucks for it! Another item they accepted was brand new lucky slides. If you don't care and just want to clean out your closet. It is no hassle, ship it and you'll get a $10 check for your time. Ebay resell or consignment will be more of a hassle but you will get more if you have good stuff. Hopefully, they send all of the rejects to hurricane victims. Shopping online for clothing is great. Selling SUCKS!

Date of experience: September 6, 2017
Virginia
1 review
7 helpful votes
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DO NOT SELL TO THEM
September 6, 2017

You will do much better selling your used clothing at a yard sale, on eBay, at your local consignment store - ANYWHERE BUT THREDUP. Such a rip off!

Date of experience: September 6, 2017
New York
1 review
3 helpful votes
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Don't do it!
September 5, 2017

After reviewing what they accept, I carefully chose items surely to be accepted. After taking nearly 6 weeks to process, I found that my barely worn, label clothing and shoes, were worth a mere $37. Of the nearly 30 items I sent, only 14 items were accepted. I should have turned my clothing over to a local charity. Do not consider this online consignment site. You've been warned. They really deserve ZERO stars.

Date of experience: September 5, 2017
Virginia
1 review
4 helpful votes
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I am so upset that I did Thred Up. I would have been better off donating the clothes to someone in need or trying to sell them at a local consignment. I sent a very large full bag of nice Maternity clothes worn a few times during my pregnancy (mostly work like clothes, blouses, dresses), 22 items in total well worth over $500. They took 2 months to process and only gave me $18. I check often and of those 22 items they have already sold more than half of them for $11+ each item. Such a rip off. They take your nice clothes telling you they will compensate you fairly for what they will get and then turn around and sell them for a very large profit to them. Shame on them!

Date of experience: September 5, 2017
Virginia
1 review
5 helpful votes
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DON'T DO IT!
September 4, 2017

I sent out 3 large bags of my daughter's clothing from Gymboree, Disney, Hannah Anderson in GOOD CONDITION worth over $5000. 00+++... after 2 months they gave me only $3.00... SUPER DISAPPOINTED!

Date of experience: September 4, 2017
Georgia
1 review
5 helpful votes
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All over the site they are begging for plus sizes to resell. A good friend drops lots of weight, I gather over 20 items of her barely worn clothes, all good brand names. Two pairs of Ralph Lauren jeans with tags still attached. Sent to Duluth. They accepted 8 items, (not the jeans) and I got $3 for the effort. In the past I felt like I was getting more money for the items. Now (and I have had this feeling before) I feel that the sorters are keeping things they like. Maybe as a seller sign up for the items being returned, but then you would end up with minus dollars in this case! Now they are starting to request costume jewelry. No way! That would be so easy to steal.

Date of experience: September 2, 2017

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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