thredUPReviews 6,181

The way the website works, they pay flat rates for items under a certain dollar amounts so it is to their advantage to lean towards pricing things on the low side. I received the same upfront payout for items that ranged greatly in value. It's a bit of a shock to get the same paltry payout for a $250 dress and a $50 dress. Truthfully, lower priced items probably sell faster so they most likely don't really care enough about making a moderately higher profit to keep the mid range value items in inventory. I received a 60% payout on a couple of consignment items, which is actually better than TheReaReal, but I felt like they lowballed the price on most items to avoid a consignment payout and to sell items faster. It takes a couple of months for them to go through a consignment bag and I'll bet they have more inventory than they can handle. They listed a genuine Gucci Wallet I sent them as an "unbranded" wallet for a fraction of the price so that I got a ridiculously low upfront payout. Perhaps the people who sort through the items aren't educated regarding designer brands. They turned down and returned (which I was happy about considering the wallet incident) a pair of Jimmy Choo Shoes which were later accepted by TheRealReal for a 55% commission. Their rules about questioning the listing price of items are so strict that by the time I realized they had lowballed the price of many items it was too late, contractually, to ask for them back. As far as buying from Thredup, with a little time and effort, you can probably find great deals. Several great items that I sent sold quickly at a tiny fraction of the price I bought them for and often at a website discount. I guess their business model works for them and some of their buyers, but it doesn't favor the seller especially if your items are moderately expensive or above. Other websites are better for selling high end or designer items and it's probably better to donate your moderately higher value clothing. You may received more in charitable deductions for donating.

I send them 2 bags of gently used clothing like old navy banana republic, Ann Taylor, guess and chicos and I was under impression you get 7.00 per item wrong well I was happy I was getting little money I send them another bag this one had 19 items 5 new with tags thing I'm doing good here and they want to give me 7 94 for everything wow vey disappointed not to mention some of my items are missing and nobody calls you and chats don't help and emails are never return very disappointed

I sent a bag full of brand new and almost new clothing to Thredup. Out of my bag they accepted 29 items and paid me $2.26! That's not even 8 CENTS PER ITEM.

Meanwhile, my 29 items sold for an average of $11 each! So you're saying I got LESS THAN 1% commission!

STAY AWAY. Donate to your local charities instead of these crooks!

I've sent thred up bags of clothing that is new with tags and hardly worn. I've sent full bags and my most recent two bags were cashed out for $10 and $11. It's a complete rip off. I send nice items from jcrew, loft, etc. an ENTIRE bag for $10... i have one more bag already sent for processing otherwise i would not be sending anything else to them. You're better off donating to good will. I'm totally disgusted with this company.

Let me just say I have NEVER seen a more corrupt company. They basically ROB YOU BLIND and there's nothing you can do about it. I really have no words to describe them other than slow, dishonest and opportunistic. I have sold via consignment for years. I take extremely good care of my things and never send anything with damage, stains, pills, snags, etc. It has to be in perfect condition for me to sell to consignment. They basically give you pennies on the dollar. I have beautiful name brand items, calvin klein, j crew, anthropologie... still PENNIES on the dollar. Think $32 for a bag of approximately $1500 in clothes. This place is a joke. I have several friends who feel the same. TRUST ME, RUN AWAY!

I bought a handbag that arrived not only dirty, but with seriously out of date features that were not noted or visible on the photos. The handbag was final sale, and although I was expecting a bit of a 90's look with it, what arrived was ridiculous. They calculate their "retail prices" by some insane metric... as if a handbag from 1993 is still salable at current market prices for the brand! I also purchased a pair of shoes that were mis-sized, but the hassle to return them is not worth it, as you have to print your own label and then trek down to the post office, which takes ages if you live in a city. My time is worth more per hour than the cost of the shoes, so I cut my losses, but would rather have at least lit a bbq with the money i wasted rather than give it to a company that seems to want to offer a shoddy service at premium prices.

I sent several items that were in excellent condition including an MK purse with the dust bag. The MK purse is not even listed as received. They paid me. 70 for an MK shirt that sold for over $13.00. They sold three more of my items. My total payment - $7.15. Do not use this site. You could donate to charity and receive more of a tax write-off then you will make sending your items to this website. It took them over two months to process my order. My guess is they were waiting on the clothes to sell before listing a payout. Just avoid this website altogether. There are a lot of other ways to make money off clothes you no longer want.

When I ordered my first clean out bag it took me a while to dig through my closet, so I was surprised when I got an email saying that they would send me everything back because all of it was rejected I was thinking that this is a mistake, because I hadnt sent anything yet, and that they would probably correct that on their own. But then they sent me another email saying that they would charge me shipping back for the bag... I had to contact them telling them they had made a mistake and the it was a couple of back and forth emails asking me for info on my own bag.
When I sent mine, i chose to have my items returned if they were not selected. I was pretty confident this was not going to be an issue, since they had contacted me when they confused me with another client, just to make sure it was ok to charge me for shipping. It takes time to process everything, I understood that, yet, I never received that email or the clothes that didnt get selected. Among those where a couple of new dresses that simply had the tag removed, but were never worn, and I had made sure to check that the brand was accepted. The whole thing was strange. I waited for so long for them to arrive, that by that point there was no use complaining. I later sent another bag just for donation, i got an email saying that I would get a tax receipt in a few weeks. That was several months ago, and still nothing. I contacted them again and they said that my info had been put on the re-send list and that I would be getting the tax receipt soon. I hope this is true.
I love the concept, I now exclusively buy my clothes with them and vowed to never buy anything but second hand with them, but lets face it, these three incidents show that they have some organization problem. I still recommend the buying experience 100%