thredUPReviews 6,181

I loved this store. Until I had a problem. I won't shop here. Customer service is nonexistent. Clicking on "customer service" gets you only a noninteractive list of issues. Not helpful at all. No where to go after that. I placed a large order, having spent quite a while selecting items. My order was accepted. And then, in a few hours, cancelled. No explanation at all. "Your order was cancelled" period. No recourse. No explanation. I sent an email asking the reason for the cancellation. No response at all. Wow. That's cold. I won't waste my time with this store again.

If you are a buyer, you will probably like thredUp, but as a seller I am completely insulted. I sent my polka dot bag full of mostly Anthropologie items, a pair of Chucks (which they didn't accept) and a few other boutique items. After my bag was processed about a MONTH later, I get an email that my payout is a whopping $21. Oh, but I had a few items on consignment. Yay? Not. My earnings on the Maeve sweater from Anthropologie was 45 cents. Yes, you read that right. 45 cents. I would much rather donate my quality clothing to people in need that sell on thredUp. Completely insulting and a huge ripoff.

I have already had a re-evaluation by one of your colleagues who believes your standards of practice are just fine. I will not continue to go back and forth on this matter - I saying, obviously very unfair reimbursement and you saying, let us re-evaluate and Yes We Are Right! You simply know how to steal product and are getting away with it. I will continue to warn others against you and have spread the word to a wide, wide circle of fashion conscious women. If it were my choice, you would be the business you say you are and not the rip-off artists you have become. No to ThredUp - Period.

DO NOT BUY/SELL FROM/TO THREDUP!
They told me my brand new shoes and matching necklace and bracelet were not acceptable merchandise... this is how I responded...
No you are wrong! You took the merchandise! The bracelet was brand new matching the necklace. The shoes were brand new you people stole the stuff. I should have listened to the people on line! I have pictures of the stuff, I will ask you CEO what he thinks since I have his email address. You people are a joke.
I am not done with you people. You have taken from the wrong person
Did I hear from the CEO nope, nada, nothing. GO FIGURE. THE CEO obviously doesnt have a clue what goes on with THREDUP. He obviously doesnt know how to hire quality, honest employees.
Maybe the nut doesnt fall far from the tree. Maybe the CEO is in on the take!
RUN FAR AWAY FROM THIS COMPANY
Dont know how they can hold there head up and look in the mirror.
I am not done with this joke of a company

I decided to sell items I bought from you that I never wore and got only pennies on the dollar for things I paid good prices for from you. How can that be? If you sell something for 19.99 and I get 50 cents, and I never wore them, is that fair? Also I have had a pr. Of velvet shoes, size 10 missing for 32 days sent from GA. No matter what I send to you, you say it isn't enough. Please refund my 8.99 if you can't send them to me.

I sent 3 full bags in on 5/26, its now 6/12, and when I asked where the bags were in the process, I was told they have no record of my 3 bags. I give them my email, name, and the address they sent the bags to. 1 the day I signed up, and 2 more about 3 weeks later. The bags didnt just magically appear at my house, I ordered them with my account, now they say they never existed. Hopefully they will get their crap straight and find everything I sent.
Otherwise Im going to start believing its just a way for them to take your stuff and make money.
The jury is still out... while (according to the response I got) may take several days for someone to get back with me.

I really thought I liked Thredup until I saw a few items that I had sent in for sale on the site, and wasn't given credit for. Customer service was nice when I contacted them, but all they said was that it was from another customer's bag. How do I know that? I sent in two bags FULL of clothes... almost to the point that the bags wouldn't close, and I have received a $20 credit. How do I really know that you aren't keeping items from my bag, selling them, and not giving me credit? Oh, and then I find a place on the site that sells the 'rejects' that you didn't accept, but are selling to people in lots of 7-10 at a high price. So, are they really donating items that didn't make the cut? It just makes me wonder. I believe if you were truly donating, perhaps you could send people a donation slip for the items that weren't accepted... just a thought.

06/12/18 Update: Customer Service contacted me and asked me for the order number which I provided. They got back to me hours later telling me that my Oder was split into 4 shipments, duh! I already knew this information. They said 4 shipments but only provided info on 3 the 4th is the package that is missing! Do they even read?
They closed my case like they provided me with a solution. Ugh! So frustrating! I just sent an email to the COO and to one of the Co-Founders. Im not going to hold my breath waiting for resolution. Good luck folks!

6/11/18 So disappointed with thredup customer service. I've left 3 messages for them with zero response. My package says it was delivered, but there's nothing on the porch or in the mailbox. Does thredup not stand behind their shipping?

I had a previous long review to this, so to supplement that long review, I decided to update and I don't feel my opinion on this website has changed much. Sometimes, at the post office, I see large polka dot bags and wish I could've told the sender that it's not worth sending to ThredUp.

Plus, my coworker ordered a jacket from them and it got lost in the mail. ThredUp told her to file a claim with the carrier. This shouldn't be the customer's responsibility. ThredUp knows that filing a claim with a carrier takes ages and rather you (the buyer) waste your own time doing it. ThredUp knows a large majority of people wouldn't go through that hassle and just "forget" about the issue. My coworker decided to forget about it and lost her money.

Oh, and if they somehow donate your items, they get the tax credit for it, not you. So in a way, you're giving them items so that the company can deduct it off their taxes.

Recycle clothes is a great concept, but ThredUp executed it poorly, and try to make up with it by using "cute" packaging that is so wasteful and bad for the environment..

I really like threadUP, there app is laid out well, it's easy to navigate, and search features are great. I find myself looking through this multiple times a day. Clothing and shoes are given two views for each item, this works great.
Descriptions could be better, like accurately show material, petite, women.
Shipping is a bit slow, but the packaging is nice and neat. Returns are quick and easy.
Prices for the most part suck, suck, suck. Most of the prices are barley under the original new prices. In fact with store coupons I can get them 20% cheaper.
The prices they give to purchase your clothing, handbags & accessories is ridiculously low especially in comparison to the prices they charge.
If I find a product I like, I go to Amazon or another web site to find the product, compare the prices and get a better description and usually find that buying it elsewhere is the better deal.
This could be the best thing ever if the prices was reasonable!

I sent in a bag about a month ago, finally got processed. Nearly everything was NWT or barely used, good name brands. They only accepted 8 items, 3 of which were held back for "consignment". From the 5 items that were deemed 'worthy' to sell immediately, my payout was $3. Comparing that to the price ThredUp is selling them for, I am barely getting 5% of the profit. Now I'm wondering if I'm even going to be able to get my measly $3 after reading the reviews here, but I'm posting this under an assumed name so they don't hose me either further. It would be a waste of time to 'dispute' this with them, I sent in my clothes in good faith and my 'reward' is 5% of their profit. Facts are facts, I learned the hard way, don't make the same mistake I did.

I used them years ago, the payoffs were much better, so something happened... greed, I assume.

DON'T SEND YOUR CLOTHES TO THREDUP. THEY ARE A RIPOFF.

This is my first order from threadup and surely the last one. I followed the instruction to set up a return. Received an email for the link but the link doesn't work at all. When I tried to use the "help" from their site, it takes me to the Q&A! To be honest, you don't save much from this site compared to the sale price from Macy's or Tabolt, and their customer service is so much better. Don't waste your time and money on this site!