thredUPReviews 6,181

I sent in a huge bag full of name brand clothes. A lot with tags still on them. Stuff that was hard to part with... they accepted almost everything in my bag and I paid the $10 to have what they didnt accept sent back to me. They have sold ALL of my clothes for between $20 and $25. My pay out total ended up being $16... then minus the $10 I payed for the bag return equals a little less than $6. This was a few months ago and it has bothered me so much to see how much they are making and paying out so poorly. Do NOT use this site.

This is the first time I have ever written a bad review about a business. I prefer to contact the company's customer service and give them a chance to help me with my problem or complaint. However, I can not get through to this company by email or phone. I ordered two items a few weeks ago just before leaving on vacation. The company never confirmed the orders, nor sent me a way of tracking the packages. I thought that the order didn't go through and was prepared to reorder, but both packages were delivered while I was gone. One item was nothing like I thought I ordered so I tried to return it. But there is no history on my account of the transaction. I can not click on the item I want to return and get a return label.
I have tried emailing the company, several times with no response. I found their "customer service" phone number on yellowpages.com and have called, repeatedly, left messages with no response. It is ironic that I can't contact this company, since they send me "teaser" emails several times a week. I've considered sending the item back with a letter, paying the shipping myself and asking for a refund, but after reading all these bad reviews, I feel that would be useless.

I've also sent a number of very full bags with mixed results. Mostly, I and have the same questions plus-what do they really do with the unaccepted items? Sent them a current pair of designer tall suede boots (reminded me of an ex boyfriend...). Got nothing for them. I won't pay the high price for returning items. There's no logging, explanation or notification that the rejected items were really donated to non-profits. They could do a lot with this business but until Thredup improves customer service and accountability, it's not looking like a good bet.

I've sold mostly clothing with ThredUp for a couple of years. My confidence grew and I began to send in some more high end items, some new with tags or barely worn.

The last bag I sent to them had several new pieces of designer jewelry and a designer handbag (never worn with dust bag). All but one of these items went missing! No credit, no explanation as to what happened to them. Just gone.

My attempts to contact customer service were infuriating. I asked about the jewelry and I was sent a dismissive response that didn't address my questions. They told me the items had holes, were pilled or stained. I wrote back, asking to speak to a manager and received another dismissive response that didn't address my issues. It said the items were discolored.

I know for a fact that there was no damage or discoloration to these items! I inspected them before sending them in and some had never even been worn!

I assume the response was from the same shady employee who did not sign their name and did not forward my concerns to a manager like I had asked.

These people are crooks! They took my items and didn't credit me for them and offered no legitimate explanation. It seemed like the customer service person was just making things up.

This is complete negligence and downright theft! Do not bother with this company! They will take your items and not credit you for them! Horrible!

I sent a bag full of almost brand new, name brand clothes. I got less that a dollar, because they supposedly only accepted one item. It must be complete coincidence that I saw several items that looked exactly the same in the same size on their website.
So that left me with the options of having to pay to have them send the remainder of my clothes back, or accepting 70¢ for the bag full of stuff I sent in.
And of course they have completely non-responsive customer service.

I've bought from them several times, but service seems to be going downhill. I don't know if they are growing too fast or what, but I will not be buying from them again. I bought a shirt that was listed as a size M but was actually a size S.

A separate time, I ordered a Goody Box, where they send you an assortment based on your preferences. 1. It took forever for the box to arrive. 2. The things they sent me were off-season and ugly - it seemed to me like they use Goody Box as a way to get rid of all their crappy inventory that no one wants, before they reduce it for clearance. 3. They claimed to have sent me something that was not physically in the box I received. I contacted them about this discrepancy before returning the items I was not going to keep, so around the 2nd week in April. They ended up charging me for the item. 6-7 weeks later, and I still have no resolution to this issue!

There is no way to contact them other than email, which they don't respond to. Done with this horrible company.

Glad to see so many are checking out my review! Looks like many of the reviews are on the same page. So sorry if you have been hosed prior to reading reviews. I was.
Anyway, if you want to sell on an awesome site, please check out Poshmark.com
I have NEVER had a problem. You don't send them anything, and can keep total control of your inventory. They take 20%, so price your items accordingly. Shipping is easy - just use all USPS shipping products, and Poshmark provides the shipping label for you to print. Buyer pays all shipping costs. Check out the site!

I'm from France and I made an order for about two months ago now (4/13/18) but never receive my dresses... I paid more than 100 dollars so I'm quite worried not to see my order. And if it's lost I would very much like to have my money back, I can't afford to loose money like that. I can't contact through phone because I'm in France and they don't have an email, I can't find anything... I don't understand why there's no service for international request. I'm very disappointed, and I hope someone from the staff will read this message and contact me with my email address.(*******@laposte.net)

Thank you for your attention

SCAM ALERT! I had the same experience after sending in 3 BAGS of high quality designer label women's clothing in excellent condition. It took MONTHS before I was notified that they had accepted maybe 3% of my clothing and then months later I received a Visa Debit card for $16.55! I did not use it for about 6 months and when I verified the amount and then tried to use it that SAME DAY the amount was reduced to only $10.60! The card clearly states "FUNDS DO NOT EXPIRE" and the website states there is no fee however the card does have an 2024 expiration date. Thred up is making some major $$$ with this site... highly recommend to just donate locally. DO NOT USE THIS C0MPANY - IT IS A TOTAL RIP OFF AND A SCAM!

My heart is broken. Since my last review, which was positive, I felt that a train just hit me. I sent in close to 100 pieces of accessories [mainly jewelry]: one better than the other. Many fun brands: Lucky Brand, Chicos, Inc, Macy's, Rachel Roy, Guess, etc and out of that carefully packed bag [each piece of jewelry was in its own little pouch], ThredUP accepted 7-accessories and one pair of jeans. Really? Where in the world is the rest of the bag? Nothing is on consignment. The missing items come in close to 90-items. NOT ONE ITEM was broken or damaged. NOT ONE.
How in the world did they assess that 90-items or so were deemed "unsellable" when TODAY I GO TO THE THREDUP SITE AND SEE ONE NECKLACE AFTER ANOTHER from other sellers either missing a stone or tarnished. And, ThredUp sells it as "excellent condition. You might mistake it for brand new." How did those pieces get accepted and miene not? Tell me, please.
My heart hurts so. I really wanted a positive experience, but I didn't get one.
Mike, if you can be so kind and look into it and maybe come back to me with an incentive to stay, I would appreciate it.

For over a week I have been trying to get an answer on a lost package. Fed Ex has told me that the package is definitely lost and Thredup needs to make a claim but they will not address the problem. Promises of we will find out for you today and still no response. No way to contact them now, horrible customer service, the chat window is not even available and no response to e-mails. This was a dress for a wedding and I am very upset. I am fed up with thredUP, I have regularly ordered from them but now I am very apprehensive.

I am so sad to say I am having the same bad experience with Thredup. I sent them a bag full of nice designer clothing, shoes and jewelry and received a little over $3 ($3.05) for everything I sent as the up front payment They have said they will pay more if the other items sell. It looks like as of today, I received about $14 additional dollars. If nothing else sells, I earned only $17. The clothing is in excellent condition because I wore it very little due to gaining weight. Can you imagine sending an entire bag of designer clothing only to get $3.05, with no assurance you will get any more? I agree with some of the comments that you are better off having a garage sale. I used to get better payouts, but things have changed all of a sudden. I will not be sending any more clothing to Thredup. I can do much better at a garage sale or local consignment shop, especially with all the delays in going through your bag.

Three bags set in. These were all nearly new or had tags on them. First off, it took them almost a month to process my bags. They advertise it as taking weeks.
Second, 2 bags gave yielded me $7.38.
The list of accepted items has changed twice.
A 2 piece outfit (dress & jacket) were listed as separate pieces.
Satin jacket and pants with tags was sent, it didn't make the cut.
It's a scam, plain and simple, don't hey involved. If your want to sell your stuff and get money for it, use poshmark.