thredUPReviews 6,181

When I first found ThredUp a few years ago I sent so many friends and co-workers to them. Now I tell them to stay away if they are considering consigning and warn them about inaccurate descriptions and the new restocking fee if they are thinking of shopping. Processing times are ridiculous and there is zero logic to what they accept. I am to the point where I wonder if the people deciding on bags are making off with items. Just one example: I recently sent BRAND NEW in the BOX Cole Haan sandals in the SUMMER they did not accept? (I wonder where they ended up. I have seen similar items on the site for sale.) There were other new and like new items in the bag of high value that mysteriously didn't make the cut. I should have opted for the return unaccepted items for a fee option. They have also been sending items with such an overwhelming perfume odor that the dry cleaner can't even get it out! So now there is a restocking fee if they send you something unusable? They also don't understand sizing. If an item is Petite Sized, it doesn't say S/P on the label. It specifically says PETITES. Good luck getting anyone from "customer service" to acknowledge this or waive the restocking fee. This business idea is still a good one, but boy, are they ruining it. Wondering how long it will be before someone else figures out how to this right.

Had you asked me what I thought of ThredUp two years ago, I'd have said it's fantastic! Even a year ago I was happy with my experiences, even if there were hiccups in some orders. Now, I plan to use the credit I have then I'll be done with it.

I knew as a seller I wasn't going to get much. I sent in one bag with not much in it to test it out, and I got about what I expected, almost nothing.

As a buyer, I used to love it! I got great deals on items and I got free returns since I always took credit. Now, prices have gone up considerably and are closer to retail than thrift store for non-designer brands. Some things are more expensive than new if the store has a good sale. Then came the restocking fee. If it's truly a mistake on their part they may wave it, but it's a hassle. My final straw is not refunding me what I paid. Even if I deduct the restocking fee from my total return, the amount I got back is almost 10% less than what I paid. I'm sure it'll get resolved, but shopping there now is more work than it's worth. I'm done.

I have sent my last clean-up bag. I have gotten payouts on 10 bags. I have received $961 - which is a good average pay-out - but thredUp has made more than $6000 in sales on my items - more than 500% ROI. Their policies have changed more times in the last 2 years than I can count, but the restocking fee for returned items has me opting out. I will take the $20 or so that I get for my last bag; I'll pay the cashout fee, and I will chalk my break-up with thredUp to just an inequitable relationship where I got fed up with being taken advantage of.

The lase bag I sent in had two pair of Calvin Klein shoes in excellent condition, belts, jewelry and plenty of other items all in near perfect condition which were never listed! Only five items were listed from an extremely full bag! Additionally, items listed in my previous bag were listed as flawed due to fading. HOWEVER, the colors were MUTED, not FADED! Can't they tell the difference? There is no way to contact them to discuss this! VERY FRUSTRATING! Next time I will be recording what goes in to my bag and listing inventory!

Restocking fees, extra shipping fees for longer distances, and here's what really burns me up: My Clean Out Bag, filled with clothes I sent in to consign, was lost. This is not a big deal; mistakes happen. But! Here's the part that destroys my romance with ThredUp: I could find no way whatsoever on the site to inquire about my lost bag. Nothing. No way to ask, none zero, nada. And so I say: Ptooey to ThredUp. I'll shop local from now on. But I wonder: are these policies a sign that the company is not financially healthy, or just greedy? (to thredup: note that the number of the bag listed below is not correct. The correct number, for the lost bag, is not available to me when I look on your site.)

Don't sell your clothing, shoes, etc. on this site. They take FOREVER to process your clean out bags and the payoff amounts are absolutely ridiculous! I sent them a $200.00 never used Brahmin bag that they listed for $65.00. My payoff amount was $3.65. How does a beautiful, worn once, Sundance blouse list less then a Faded Glory tee shirt? VERY disappointed and upset. You're better off selling your stuff at a yard sale or EBay.

I used to send everyone I knew to ThredUp, I would place a huge order 4 times a year and I always shopped with the confidence knowing if something didn't fit, I could return it for store credit, a choice I always made. Over the years I even suggested they make the garment measurements known in the description to help reduce returns due to fit. My recent order was great minus a few items that did not fit, even though the measurements in the descriptions of those items should have fit my body according my tape measure. I went to return and noticed a disclaimer about a "restocking fee", something that was not called to my attention when purchasing, when checking out, in the confirmation email or even right on the site. I don't recall any emails about this new policy either. I reached out to ThredUp because I noticed a few customers were writing about not seeing the restocking fee or it being a glitch, and this is the email I received:
Thank you for reaching out to thredUP support.

Previously, restocking fees were only a small test group (2 months ago). On July 17th at 1 pm PDT, this went live for all of our customers, though still in a testing stage. Any item that you have that is under $50.00 will have a $1.99 restocking fee applied to it. If your items are not as described, please reach out to us providing photos of the major discrepancy (we do not include minor measurements as not as described) and we'll be happy to assist you in potentially waiving the restocking fee.

If you have any further questions, please do not hesitate to reach out to us.

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So unfortunately, due to inaccuracies in item descriptions, I am forced to keep an item that doesn't fit, or pay additional costs for an error that wasn't my own. At least with other companies, if the sizing is incorrect, I am not penalized for it. This is rather unfortunate considering my happy history with Thredup. I will make sure to tell everyone I had previously gushed to about this company about this shady detail because they sure wont!

I agree that as a seller ThredUp hasn't been great, but its been OK. As a buyer I got some good stuff that I was happy with for good prices. But now, the restocking fee. Its impossible to know if something purchased online will fit, so its essential that you can return items "worry free" as they used to say. I'm fine with the site credit for returns. But since the idea is low prices for second hand stuff, a $2 return fee is too large a proportion per item. I have some credit that I will use up, that that's the end. Too bad.

And please ThredUp, don't write to tell me you have my best interest in mind/heart/wherever. Its nonsense. You are a business out to make money. Don't blame you but find a different way than the restocking fee.

I work and have 3 kids, I just don't get out to shop for myself and I used to love shopping on ThredUp. I have been with them since 2016 and enjoyed the easy no hassle return policy if I accepted store credit.
**Things have changed. I recently bought a bunch of clothes and now I see that there is a restocking fee EVEN if I accept store credit. As far as I am concerned this isn't worth it. I wish everything I bought online would fit and look wonderful but that isn't always the case. Not everything fits, looks good on me, or is in good condition (stitching torn out in pants hem) and now I have to pay $2 for every item I return. If you really needed to make up the costs of restocking then increase your prices by a $1 to make up for those things that do get returned.
I feel the restocking fee is insulting to people who have been loyal customers and is counter intuitive to buying more clothes. I don't want to buy something if in the back of my mind I know I have to pay money to return it if it doesn't fit.
I wish they went back to the way their old buyer friendly ways. I am done.

First of all. I really loved ThredUp. I don't have a lot of consignment stores in my area with the type of clothing I like. I thought ThredUp was great until I decided to send in a Clean Out bag.

They give you barely anything for your items. Even if their brand new pants (worn once) $60 = $2 paid to you (This is before the price reduction for items that haven't sold fast enough). This isn't even worth the time it takes to put it together and bring your bag to the post office. Not only this, but they keep an outdated article that ranks high on search engines about their "30 days return policy", but their return policy is now 14 days. Instead of removing this article they keep it up. I wouldn't doubt they are doing this to mislead customers, because their customer support was anything but helpful when I asked to return items because I was mislead by the article. I ended up with around $80 of items that don't fit me that they will not accept back even after explaining how I was misled. I don't believe they care about sustainability or helping people, it's all about profit. I won't send them any more clean out bags and I'm going to do my best to shop secondhand locally in the future.

Oh and forgot about this... Which is why I'm changing my review to one star from 2 stars. I contacted their support team 3 different ways: mobile app, email, and online chat portal. After waiting multiple days I heard nothing from the mobile app and email. I finally decided to use their web chat and that is the only way they responded.

My frist frustration is the SUPER long response time from customer service. I keep getting auto emails that I need to return by Goody Box by tomorrow, which I had dropped at the post office 4 days ago. Still no response from customer service, and apparently I'm going to be charged tomorrow for all the items that I already sent back.

Every time I send an inquiry to customer service the response time is 4-5 days -- just unacceptable. What is taking so long to respond?

My second complaint is the new restocking fee. Ever since that was instituted I have definitely halted my spending at ThredUp. Definitely not worth it anymore. $2 an item is just insane.

I had used thredUP in the past as both a buyer and a seller and I was always pleased. I never had an issue with the merchandise I purchased and I felt I received fair pricing for the items I sold. I don't know what has happened to this site, but now as a seller, the prices are ridiculous. I sent in a bag of both clothing and shoes, all in great condition, some with tags, and I received $10.00! They gave me less than $1.00 for blouses in like new condition and then they turn around and post them for $15.99. I will be steering clear of them in the future and instead head to the local consignment store.

I was very upset with the company after one of my precious Prada bags went missing. Upon further investigation and understanding that I did not receive it back, they instantly credited my account for what the price would have been (and it was a fairly acceptable amount) that I was immediately able to transfer to paypal. I appreciate the quick customer service and revising the problem and doing the right thing for your customers.