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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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North Carolina
2 reviews
8 helpful votes
Follow Carlene H.
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I've shopped a number of different online consignment sites, and also tried selling with a few different ones. Thredup by far paid the lowest amount - $2.00 for a bag full of juniors clothing in excellent condition. I've shopped a few times and had a better experience with that, but the pricing is higher than others even with discount codes.

Date of experience: August 31, 2015
California
1 review
18 helpful votes
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This Company has become too Greedy. They had a good thing going and ruined their credibility as far as I feel. If you are at all lucky, you might have a chance to make a whole $1 on a new with tags silk blouse IF they decide to take it. They use consignment language to try to hook you in, but In reality unless you have NEVER USED with TAGS HIGH END ITEMS TO SELL, (like $300 plus) you might get lucky and get a whole $10 for a big garbage full of beautiful designer stylish items. LOOK ELSEWHERE! BEWARE! REGRETS!

Date of experience: August 30, 2015
Kentucky
5 reviews
55 helpful votes
Follow Lisa W.
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I just wanted to say that I am not a big fan of thredup. Realize that you are rolling the dice whenever you purchase items from them. I have had items misrepresented (Got something that was "plus" but failed to mention it was also petite), items blatantly lied about (Got told a pair of shoes were in "like new" condition but when they arrived they were heavily scuffed), and just bad customer service in general (Remember the good old days of returns? Now the policies change constantly).
I've also sold to thredup and they're not that bad, in my opinion, if you have things you want to get rid of and you're not very antsy about how much you get from them. I tend to buy a lot of cheaper clothing but some decent middle class designer bags, and my bag payouts have been pretty fair. I wouldn't sell anything to them that you're determined to get a certain price from and realize they can reject items and just "donate" them unless you pay a guaranteed fee to get back what you sent.
I kinda use them only as a "cleaning out my closet" type of website. The best thing you can do in my opinion is learn your favorite stores online clearance section and wait for a deal -- sometimes you'll see an additional 50% off if you get lucky and snag some cute stuff for a fraction of the price.

Date of experience: August 30, 2015
Ohio
1 review
4 helpful votes
Follow Beth C.
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I have sent in designer shoes and didn't receive any money for them. I don't know if they were overlooked or what. My current balance is $3.65 for my current clean - out bag. If you have anything of value get the insurance or sell it yourself on ebay. I have purchased items for my kids that they enjoyed.

Date of experience: August 30, 2015
Maryland
1 review
7 helpful votes
Follow Katie M.
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I agree that buying from Thred Up is great. I have gotten lots of great clothes for my toddler girl. However, selling with them is very disappointing. I sent in one bag that never got listed. Sent an e-mail to customer service with pictures two of the dresses that I was especially hoping to get money for because they were holiday toddler girl dresses in great condition that I cold have sold on e-bay for a great price. They never found my bag. Sent in another bag despite the first incident and received very little money- sent in yet another bag and the same thing... 30 pieces of clothes in great condition and they only accepted 5 items. So- even thought they warn you that their standards are high- I think it is ridiculous that they don't accept some of the brands that they don't accept... like Jumping bean- they also don't accept Children's Place, I can see not accepting carter's- you can get that brand anywhere- even Walmart and they only want to accept well-made brands- however, it is frustrating that they accept Old Navy and not Jumping bean- from Kohl's. Aside from selling with them, I still recommend buying from them because you can get nice clothes for cheap. I don't think they should ever charge for the clean out bag. It costs $4.00 for them to send you a bag, which means that you have to be absolutely positive that they will give you more than $4.00 for your items or else you don't make anything. I also don't like that they uped the amount from $50- $70 in order to get free shipping. So, while the concept of an online thrift store is awesome, it seems like since the company has grown and gotten bigger, they are getting kind of snobby as a company-- I think that if the clothes are in great condition, they should accept them. I will continue to buy from the site, but think before sending them another bag- especially if I have to pay for it. I have never paid for a bag yet- that is really the only way it makes it worth it to send one in.

Date of experience: August 29, 2015
Wisconsin
1 review
4 helpful votes
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Great!
August 29, 2015

ThreadUp has great, high quality pieces at a good price. I see a lot of bad reviews for selling to them, but there are very stringent requirements for what they accept. They do not accept every brand, things that are out of season, or no longer in style. They have a very detailed list of brands they do and do not accept clearly marked on their website under the "Sell" section. At least one of the people who complained they "stole" her hand bag sent in a Gucci bag, Gucci is not on their list of accepted items. Once you send it in, you've agreed to part with it- make sure you're sending in items that they say they will pay you for.

Date of experience: August 29, 2015
Israel
1 review
3 helpful votes
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I've had great luck!
August 29, 2015

Several years ago, I received more when selling to ThredUp. That was before the company really took off. I am sure their inventory is massive because I do not get as much for the items I send to them; however, I have never been disappointed when buying from ThredUp! I love finding treasured pieces that are in excellent shape- at very fair prices. I've had great luck!

Date of experience: August 28, 2015
Pennsylvania
1 review
8 helpful votes
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Don't send bags
August 28, 2015

Don't brother to ship anything. They steal bags... sent Gucci Handbag never used and they never listed. Send 10 bags and the steal 5. I am finished with Thred up

Date of experience: August 28, 2015
Georgia
1 review
13 helpful votes
Follow C F.
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Ripoff!
August 28, 2015

I sent a HUGe bag in, all name brand clothing. Near perfect condition, some items worn only once. I didn't receive ONE PENNY. Do NOT buy or sell from this company! They will STEAL from you.
I was SO disappointed. I should have taken the time to list my items on eBay.
I repeat DO NOT sell to them and expect something back...

Date of experience: August 28, 2015
Missouri
1 review
6 helpful votes
Follow Amy M.
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I am new to ThreadUp and very disappointed in their reviews. I have yet to buy or sell from them, and, after reading reviews of how their customers feel ripped off because of their poor compensation for their items, I am considering cancelling my account and taking my business elsewhere.

Date of experience: August 28, 2015
California
1 review
6 helpful votes
Follow Linda R.
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I have decided not to shop at this site after reading the reviews from all the people who SELL TO Thred Up and say they were cheated by this giant company. Yes, the buyers get good prices, because thred up takes advantage of their suppliers and doesn't give them anything remotely resembling fair market value for their possessions. Then they can sell cheap to us and still make a huge profit for themselves. It's unethical--and I don't want to be a part of it. I'll go to E-Bay and buy directly from the sellers, and they (and their families) get the profit--not some huge business!

Date of experience: August 28, 2015
New Jersey
1 review
4 helpful votes
Follow Jolie R.
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I have purchased great items thru Thred up for my toddler, so I figured I would give it a try to send a bag in to sell. I, like most people, assumed I would be given a somewhat fair value for the items that were in excellent condition. I was so disappointed to find out of 30 items (2 bags total sent in) they kept 7 items with a grand total of $9.16. This pays for shipping if you order more items from them and thats about it. I also read the reviews of people said, well what did you expect, but just receiving $1 & change for designer items in like new condition is insulting. Be aware...

Date of experience: August 27, 2015
Minnesota
1 review
0 helpful votes
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I have sent stuff to Thred up to sell over 1/2 a dozen times. I then use that credit to buy some fun extra items for my kids. It is the pleasure of spoiling your kids with nice cloths w/o the guilt!

Date of experience: August 26, 2015
Virginia
1 review
2 helpful votes
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Great Second Hand Site
August 26, 2015

I've been a Thredup shopper and consignor for three years. I would say don't expect much on your bags you sell to them. It's convenient and I've had some really good bags and some marginal bags. Adult clothes definitely have fetched more for me than most kids clothes. I have noticed an uptick in pricing on what they sell, especially for items from Old Navy which you can just about buy brand new at the store for what they are selling here, that's my only real complaint. Watch the pricing know what you would pay for something. Other than that we've been really happy, especially with shoes.

Date of experience: August 26, 2015
Colorado
1 review
4 helpful votes
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It's been great
August 26, 2015

I have been selling and ordering from Thredup for a couple years now. I have received great items. When there has been a discrepancy with condition of items, they take care of the situation promptly. When my coupon code didn't work, they gave me a new one, when I couldn't get the system to accept my address for expedited shipping, they expedited it at no charge to me. I am happy! I love the idea of recycling clothes!

Date of experience: August 25, 2015
Washington
1 review
4 helpful votes
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Rip Off
August 25, 2015

Better off giving them away. Don't expect a fair return for your clothes.

Date of experience: August 25, 2015
Minnesota
1 review
0 helpful votes
Follow Vanya G.
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I've ordered twice from ThredUp and loved both packages. Not only do they package your clothes nicely but the clothes look exactly and are described exactly as the photo. I'm going to be a repeat customer. The only negative is the shipping. My first box arrived in about a week whereas the second one a bit longer. Overall, great company.

Date of experience: August 25, 2015
Colorado
1 review
2 helpful votes
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Excellent!
August 24, 2015

I logged in last week for the first time, I have always been a fan of buying online out of convenience but always suffer the consequences when nothing fits the right way even when I go up a size. Well, today was the first time I felt sucessful! I did research on the items that I wanted. Their prices were very actuate to the product being bought brand new.
I picked out a few blouses, sweaters, dresses and blazers to find everything fit really well and the product was quality. I wish I could underline that word because it is key in that sentence, quality quality quality. I ended up spending $84 and saved over $300 for everything I got and it was totally worth it. Very excited to get more work clothes!

Date of experience: August 23, 2015
Florida
1 review
16 helpful votes
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Sent in a huge overstuffed bag with 52 items of girls Mini Boden, Gymboree and Gap all in perfect condition. After 6 weeks... they sent me an email that I had "earned" $24. NEVER again! Do yourself a favor and drop your expensive clothes at a consignment shop instead. My guess is that they won't be around much longer as people no longer send their clothes to them, they will have less and less to sell.

Date of experience: August 23, 2015
California
1 review
1 helpful vote
Follow aly W.
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ThredUP is amazing. I've used it quite a few times to clean out my closet. With their easy to order & use pre paid clean out bag, the process is simple, and allows me to make room for new items. Shopping on thredUP has also proved to be a great experience. They have great prices/items and fairly quick shipping! I highly recommend using the thredUP app.

Date of experience: August 23, 2015

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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