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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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California
1 review
0 helpful votes
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Love this site
October 10, 2015

The site is easy to use and they have great quality clothing. They are very particular about which items they sell. I have both sold and bought from the site and each time has been very easy. The shipping is reasonable and fast and you can't beat their prices for name brand items. My only critique is the wait time for processing bags that I have sent back to them to find out how much I earned is extremely long. The last two bags I sent back took about a month to process. Overall, I am very happy with thredup and will continue to buy and sell from them.

Date of experience: October 10, 2015
Pennsylvania
1 review
0 helpful votes
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Good shopping experience.
October 10, 2015

I enjoy being able to buy the brands I love discounted and thredup always has a good selection to choose from.

Date of experience: October 10, 2015
New Jersey
1 review
0 helpful votes
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Love to relove clothes!
October 10, 2015

Love that color now called out for no confusion... great brands!

Date of experience: October 10, 2015
California
1 review
0 helpful votes
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ThredUp offers a great selection of anything you would want! I have a size 11 in shoe size and I thought that no way would I find anything- but there were quite a few shoes to pick from! Also the app and web interface is very easy to access and shop on. Plus knowing that my clothes will be going to a good donation center and having the option for donating a percentage of my purchases to a local school is a great way to give back to the community! Overall I love ThredUp and have recommended them to everyone! :)

Date of experience: October 10, 2015
Florida
1 review
0 helpful votes
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Lost in translation
October 10, 2015

I guess I should have read a little more or paid more attention the to instructions. I was under the impression you took all types of clothing. When I received the bag and looked closer it was clear that you only take women's and children's clothing. Well, as I am a man and only wear mens clothing this option was out. I love the thought of it though. Great concept just wished I knew it was for women and children only.

Date of experience: October 10, 2015
Kentucky
1 review
0 helpful votes
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Fun way to shop
October 10, 2015

Website is easy to find exactly what you ar looking for. Descriptions of clothing is good.

Date of experience: October 10, 2015
Florida
1 review
0 helpful votes
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Some good buys
October 10, 2015

Nice shipping. Good help when needed. Merchandise is not as nice as another site that went out of business but much better than a different one tried recently.

Date of experience: October 10, 2015
Virginia
1 review
0 helpful votes
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Happy customer!
October 10, 2015

I have been so happy with everything I got and I love the fun packaging it comes in.

Date of experience: October 10, 2015
Pennsylvania
1 review
1 helpful vote
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Thred up takes too long
October 10, 2015

The length of time is ridiculous, to hold your payout for an extra 2 weeks is ridiculous. They also need to take a group picture of what is being donated from your pile.

Date of experience: October 10, 2015
California
1 review
3 helpful votes
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Misleading
October 10, 2015

While your website indicates which clothes labels are not accepted it's misleading.
I sent a full bag of clothes most of which were not accepted. Is seems you take no name brand clothes rather than high quality brands.

I would rather have donated my clothes to those in need rather than give them to thread up. Will not use ore commend website.

Date of experience: October 10, 2015
Colorado
1 review
0 helpful votes
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My go to place for cute clothes
October 10, 2015

Awesome as always... the clothes are always in great condition.
I love thredup!

Date of experience: October 10, 2015
Texas
1 review
0 helpful votes
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Great customer service as always
October 10, 2015

I love this site and always have a great experience with customer service.

Date of experience: October 10, 2015
Washington
1 review
0 helpful votes
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Return policy
October 10, 2015

I have found some amazing clothes on ThredUp. However the first time I decided to return something, that particular item was not returnable. I realize I didn't read that before purchasing, but then I didn't know some things were not eligible to return. This item was over $80, so I am very disappointed

Date of experience: October 10, 2015
Texas
1 review
0 helpful votes
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Ehh. Not as described.
October 10, 2015

I'm not satisfied or dissatisfied. Just ehhh. Shirt listed as size 12 (I expected women's size). It arrived and was 11/12 (junior size). Too tight. And now I'm stuck with it.

Date of experience: October 10, 2015
thredUP -. thredUP Rep
over a year old

Hi Christy, thank you for your review. If you have not already can you please reach out to [email protected] about the sizing issue? We are happy to assist.

New York
1 review
0 helpful votes
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Helpful and convienent
October 10, 2015

The bag arrives and ships very quickly, but since the warehouse is so backed up it takes quite a bit of time to find out if any of your clothing is sellable. However, it definitely helps clean up your closet!

Date of experience: October 10, 2015
Oregon
1 review
0 helpful votes
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Amazing Experience
October 10, 2015

I was little skeptical at the beginning about the quality of used products in ThredUp.
The overall experience starting from collections available on the website, shipping time and the beautiful packaging makes it a great website.

Date of experience: October 10, 2015
Texas
1 review
0 helpful votes
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Not that great, actually
October 10, 2015

Item had a ruffle that was not evident in the photo. Item had foreign material and cat hair on it. Also smaller than advertised size. Seemed like an outlet item not actual designer quality. "Free return" deducted $15 off my total amount paid and it took them a week to process the return after they received it. I'm not impressed at all.

Date of experience: October 10, 2015
thredUP -. thredUP Rep
over a year old

Hi Debbie, It sounds like something went wrong here. Can you please reach out to [email protected] so that we can look in to this for you? For future reference, we are happy to waive the return fee for any items that do not meet our quality standards. I'm sorry that this item fell short of our quality standards.

Colorado
2 reviews
0 helpful votes
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Hard to find size 3 pink button down shirt, but i found it on thredup. And it got here in time!

Date of experience: October 10, 2015
Virginia
1 review
0 helpful votes
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Easy peasy
October 10, 2015

Easy to use with the self addressed
Bags. The estimate times to sort my bags were accurate. It felt good to let my items have a "second" life.

Date of experience: October 10, 2015
Ecuador
2 reviews
0 helpful votes
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Loved my experience
October 10, 2015

I was in the States visiting and had a short time to have my items delivered from Thred Up. Although I didn't get priority delivery, (my oversight) my shipment came ahead of schedule. The jackets and scarf I ordered were in beautiful condition. This was my first time ordering consignment items online but it won't be my last. I plan to shop again with Thred Up when I return to the States.

Date of experience: October 10, 2015

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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