thredUPReviews 6,181

I have been happy with some of the clothing items I have purchased through thredUP, particularly those that were described as being in "like new" condition. After receiving a couple of items that were in less-than-new condition, I now always use filters to show items in "new" and "excellent" condition only. Since they are so picky about what they buy, it is surprising to receive items that are completely worn out or that have flaws that cannot be fixed and are worse than described.

Selling items through the company does not seem to be worth it. They give very low payouts and reject items for inexplicable reasons. I sent in two pairs of like new children's Ugg boots, and they said they rejected them because there was some scuffing on the sole (not that I saw).

I absolutely LOVE ThredUP. This site allows my toddler daughters and me to remain perfectly fashionable on a budget, and the fact that it's all "recycled" clothing is the icing on the cake for this passionate eco-activist. I ordered my first polka dot box while pregnant with my second (because seriously, who wants to pay crazy-high prices for chic maternity clothes, when you'll only wear them for three or four months?!) and now, a year and a half later, I'm obsessed. I'm building my dream wardrobe bit by bit, and I love that when I order the clean-out bag, my previously loved pieces which no longer fit my lifestyle will be given a second life! If only they would build a men's tab for my husband, my family would be locked in for life!

-MCF

I have sent in and bought clothes and got what I expected on both ends. The clothes I have received are in better condition than most consignment stores. When selling I sent in things I was getting rid of anyway. Had it not gone to thred up it would have gone to goodwill so I was quite pleased with my 25$. Also it took awhile almost two more maths for them to go through my bag, again it was headed to goodwill otherwise so not really a biggie for me. They also gave me an estimated time of review before I sent it so that is cool too.

ThredUP is a convenient way to get money for items, no doubt about that, but I've learned from experience to separate out my items by what they cost me. For example, if I'm sending in a bag of Old Navy T-shirts and sweaters that I probably got for 40% off, I'm not going to check the box that I want my stuff returned if it's not of quality for resale. However, if I'm sending in a bag with jeans, name brand tops, or anything that I could take to a local consignment store - do yourself a favor and check that box. Recently, i sent in a bag that had about 8 pairs of name brand jeans that were hardly ever worn - NONE of them made it the site for sale. When I sent an email asking about the jeans, I was told that they were bootleg jeans and they have better luck selling skinny jeans, etc. Well, that's not really what their advertising states - it's name brand, in good condition, they will sell them - it states no where that if it's not what they're selling the most of at the moment - it will be trashed. I also believe that this company should be liable to give customers a dollar value of the items that are being donated and to where they are being donated. Of course, I also believe that whoever reviews the bags takes for themselves. (The first time I sent in a bag, I actually sent in a LUCKY Brand shirt that still had the tags on and was already listed on the site in a different color - and I didn't get a penny for that shirt. Lucky Brand is pretty trendy and I know I could've received money for that at consignment.)

I have had issues with every department of this company
Which I'm sure whom ever came up this amazing idea of a company well I'm just know I would be devastated
List every single problem in detail of how this site is a complete -5 stars
But after reading reviews online
I think your company has heard them all before
So here's a list of every problem
This customer has had

Selling my very good designers bag
You said you did not want to sell it and then you kept it ( if you did not sell it then why on earth could you not return it) that's horrible
Even with your jumbled return selling item it's very confusing and why you cannot send it
Your return policy charged with out notifying anyone
You have not return a full refund ( and I have seen this with every return you short me every time
This order of 226$ that I spent on 6 separate orders you refunded me 137$
When I asked your billing department to send me the numbers and spread sheet of how you came up with that number well in 9 days I have recived no answer

So your job on returning any emails phone calls fb and Twitter posts is a joke

I have found if I submit a complaint to any of these

I never get a reply
But if I send 8 post emails or calls in a day and do that for 3 days then I will get a reply maybe

These are all reason of why
This site will not last much longer and I feel bad for the person that came up with this site to see their dream fail for lack of easy fixes

ThredUp is an online consignment store for women and children. I have been a loyal customer for just over a year and it has changed the way I shop for clothes. I love getting a new box and seeing what's inside. Other than returns for wrong sizes, I have never had to return an article of clothing due to poor quality or for being other than described. I would definitely recommend this website to anyone looking to shop more responsibly.

I have submitted four bags of clothes (from Tory Burch to Ann Taylor Loft) and have always found the pricing more than fair for what I have submitted. If you follow the guidelines and send brands they list, then you should have an easy and successful experience with sending clothes. I have also purchased a lot of clothes and one time I was disappointed by a t-shirt that were pretty beat up but have to note that I only paid a few dollars for it and the rest of the clothes have been in great shape.

I typically shop through the mobile app and my one suggestion would be that I'd like to be able to track when clothes from designers I love have been added to the inventory - like, hey a Tory Burch item has been added, check it out! Push notification on my phone.

Thanks!

I really love this site! After gaining some weight (from size 0 to size 6) I had to get a completely new wardrobe. I have always loved my designer clothes and spent a large fortune on my first wardrobe. After the weight gain I randomly stumbled upon thred up. It is amazing. My whole new wardrobe is from this site. The clothes are in amazing quality. Even if it says they are a little warn... I can never tell. In my previous years I would NEVER shop at a thrift store. But this place is amazing. Great selection. Easy to navigate. Awesome designer clothes, bags and shoes.

I had sent two previous bags to ThredUp before they changed their payout structure and was very happy. The third bag was different. I sent 15 high-quality items, some with tags attached, and they paid me $14 for the lot (compared to ~$80 for a similar lot previously). I would still send in high-end consignment items, but I will never send in clothes again for less than $1 apiece. I could get more on my tax return for donating them.