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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I ordered multiple dresses to try on for an event. Each dress was the same condition as described on the website. Several of them were absolutely beautiful. I received many compliments on the dress I chose. I returned the other dresses and have not yet received my refund. It would be much better if they had free returns similar to Amazon.
I had heard about Thred Up awhile back from Facebook and a friend on Facebook, but did not look much into it then. I cannot recall what made me look back into them recently, but I'm so glad I did. I purchase items secondhand, but typically they are designer and brand names. I love Thred Up because of the selection in comparison to local secondhand shops.
The condition of the clothing was very good and the packing really cute. The website was easy and fun to use. I will definitely shop again!
Items were beautiful and like new. Prices were fantastic. This is my new way to buy clothes
I truly like the clothes and am very willing to buy more :)
ThredUP truly has great clothes, a fantastic selection, speedy service, and adorable packaging. But I made two returns and haven't been refunded -- and that was a month ago.
The deals are great and have been satisfied with all that I have brought. Keep up the good work.
I take a look at the site here and there and usually find some great items. It's disappointing when someone else has the item reserved, but there is such a huge selection of items there is likely something else to take it's place.
So far I've ordered 5 pair of shorts, 1 shirt and a dress off of ThredUp. The clothes are in good shape and even if the item isn't what you expected, you can return it and the process is easy.
Had to contact customer service about something and they resolved my issue right away. Everything I've received from this site comes nicely shipped and new things are always going up.
Hi, I love the site, love the idea, but getting items back and forth to ThredUp is quite slow or I am just used to sites like Amazon. However, I purchased something from the UK about 5 days ago and also paid no shipping and it has already arrived while Thredup items were purchased last week. Other than that, I love the website and wish you much luck!
I really like all the clothes at Three up, as I said what you see is what you get and that's in positive way! I always get my orders in time and clothes are in perfect condition. You wouldn't even can tell it's second hand and they still have tags. I have been sharing ThredUp to my friends and said they love it! I am very much satisfied with everything and keep it up! More power and a big thumbs up for y'all!
I love the unique finds on the site and how inexpensive everything is.
Easy order and shipped as listed. Wish it shipped a little faster, but it was free so all is good.
I didn't even have a chance to send to sell my clothing. I was very interested in selling and buying. However, I ordered two clean up kits that never arrived. I contacted customer support many times. After they got in touch with me, which was many days later, they provided me with no help. I was informed that both of my orders were lost in transit even though they were weeks apart.
I eventually said that I wanted to cancel my account. To which they replied, Once the package leaves we have no control over what happens.
Are you kidding me? You are a business? The email told me to contact UPS. Um no, you should be doing it not me finding out where my order is.
I have talked to many other people who have said it is not worth it anyway. Glad I stopped interaction with them.
The worst customer service I've ever had.
This is the worst. This company will rip you off. I sent a bag of cloths some were new. Only sold 5 of my items. Had a nice name brand purse in the bag. They did not even try to sell it. I could have made much more money on ebay.
Thred Up makes it so easy to send them your gently used clothing for cash back. They send you a big bag with a prepaid shipping label already on it. The review process can a few weeks but then they tell you how much they'll give you for the clothes. You can get the money in the form of a credit to shop with them or to your PayPal account. My only wish is that they would just send a check. They will donate any clothes they won't accept or return them to you. Shopping is great with them too. Anything I have bought has been top quality and shipped fast. I'm very happy with Thred Up.
I absolutely loved Twice and was so happy with them both as both a buyer and as a seller. I really, REALLY wanted to like Thred Up, but sadly they just do not compare. Thred Up's items are grossly overpriced for used clothing. Banana Republic cardigans that are gently used are listed for $19.99 when I can buy them brand new at the outlet store for the same price. I will only buy from ThredUp if they have deals and even their specials are not as good as Twice's who would offer 30% off deals frequently. Items take forever to ship! Many times the items I have purchased required special laundering details that were not included in the description. I mailed some items to sell that were high end designer and some new with tags. It took months to receive any payout--because apparently they list and sell the items first before they even pay you. Because I made the mistake of indicating that I do not want my items back if rejected, they only paid me $23 for my items. Which buys very little in the store. Items are overpriced, service is slow... even the inventory is not as good as Twice. After I use my meager payout, I will give up on online thrift shopping until a better company comes around.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members