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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I receive what i order in the condition they state the items to be in.
I was skeptical at first and my first experience has sense lead to others. I am very happy with the experience
Easy to make purchases. There is so much to choose from.
If there had been a better description of the items, I would not have made any mistakes when ordering. I ended up giving two of the items to a friend because the sleeves were too tight for me. The children's clothes are perfect! (Not as difficult to fit them.)
Very nice items at reasonable prices... what's not to love? :)
I ordered clothes for my daughter and son. Everything was clean and came in cute packaging! Love it and love that I support my school while shopping!
Ordering is quick and easy. Love the federal system. Everyone wins. The quality of the clothes is awesome. Better than most thrift stores.
I received my items timely, they were neat, clean and just as described. I referred a friend earned my $20 credit and excitedly waiting on my next shipment!
The website doesn't like to load, but maybe this is a personal problem. The tabs where you can choose your price range, brand, size etc don't work for me and every time I go to a new page, I have to refresh it in order to see the items. It also does this on mobile. That in addition to not being able to narrow my search makes it really hard to shop and find things I want when there's so much clothes and greatly hinders my desire to want to shop here when I have to spend so much time to find stuff.
Top Notch products from ThredUp! Incredible deals & such an amazing way to recycle!
I have place two separate orders with thredUP, and I have been very pleased with the products, packaging & delivery. The clothing was in EXCELLENT shape, and I could not beat the prices!
I've been pretty pleased with my orders. Just the shipping is a killer!
ThredUp has become my favorite place to shop for the entire family. Their prices are fabulous and their clothing is awesome. So glad I found this awesome place to shop.
Excellent experience. Fast shipping and easy returns
I have ordered twice now from thredup and have been very happy with all of the clothes I've received. The prices are great and everything is in like new condition, even packaged nicely in wrapping paper. I've also been using their referral program to refer people to the site and have no complaints. I haven't had a reason to contact customer service so can't comment on that.
I was very satisfied with the items I ordered & the delivery was very quick. I was impressed at how well everything was presented. Nicely wrapped, nicely folded, everything looked very nice.
My experience with thredUP is recent, but I have placed a few orders. I am very pleased with the quality of the items I purchased. I'm also happy with the fast delivery and the packaging. Everything is folded neatly, tagged & wrapped in tissue. I have recommended it to several of my friends. I'm sure they will be pleased, too.
Great choice in stock, well curated. Easily accessed.
I first found ThredUp through a friend and had $20 free to spend. I loved looking through the inventory! There are a lot of articles of clothing, but if you're looking for something specific they make it easier to find my narrowing your search through filters. If something doesn't fit or isn't what you liked it's free and easy to return for store credit! Love this website!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members