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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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Colorado
1 review
0 helpful votes
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Awesome store
January 17, 2016

I love shopping on thread up! Its definitely my favorite thrift store :) The only thing slightly bad about shopping here is, although its super cute, is the packaging =/ every time I order something it comes with a bunch of tissue paper and big box... I just wish there was a more earth friendly way to send everything.

Date of experience: January 16, 2016
Minnesota
1 review
0 helpful votes
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Love ThredUp!
January 17, 2016

Thredup is perfect for me. I can find great quality clothes for a price I can afford.

Date of experience: January 16, 2016
Oklahoma
2 reviews
0 helpful votes
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I was very pleased with the ease of sending my items and the variety I found when shopping the site. I bought a winter jacket that was just like new and at a fraction of the cost at a department store. This is the best idea ever.

Date of experience: January 16, 2016
California
1 review
2 helpful votes
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Ropa usada a precio de nueva!
January 17, 2016

Ropa usada a precio de ropa nueva, pensé que era ropa que las tiendas sacaban por fin de temporada no que era ropa usada que dan a precio de nueva y alguna hasta descolorida. Lo bueno que solo pague envío si no me hubiera arrepentido mas.

Date of experience: January 16, 2016
Texas
1 review
0 helpful votes
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LOVE!
January 17, 2016

Great clothes, all of excellent quality. The shopping experience is easy and fun as well.

Date of experience: January 16, 2016
California
1 review
0 helpful votes
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What a great consignment option!
January 17, 2016

Loved the wide range of choices, ability to narrow down the selections (thank goodness), and most importantly - ability to return items! However, i would love it even more IF i was able to SAVE all of my preferences and settings (rather than re-select them each time I come onto the site or each time I change categories)

Date of experience: January 16, 2016
Virginia
1 review
0 helpful votes
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Best online shopping experience
January 17, 2016

ThredUp provides quality pre-owned clothing at reasonable prices. The return policy is excellent. The clothes come clean, wrapped nicely and in a fun box! The inventory is constantly changing and the rewards programs is legit with no hidden catches! I have been recommending them often and look forward to purchasing more in the future.

Date of experience: January 16, 2016
Massachusetts
1 review
0 helpful votes
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Great experience!
January 17, 2016

I have ordered 4 times from thredup and have had great experiences. The clothing has been in superior condition and is priced right. I would recommend it to anyone looking for affordable upscale clothing.

Date of experience: January 16, 2016
Wisconsin
1 review
0 helpful votes
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The best ever!
January 17, 2016

A++ This is the best site ever. I have ordered twice from them and I have not been disappointed. Not only is the quality of each item like brand new, but it's convenient and fun. I would highly recommend shopping with them you will not be disappointed.

Date of experience: January 16, 2016
Ohio
1 review
0 helpful votes
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Sustainability at irs best
January 17, 2016

ThredUp merchandise is in good condition and I am happy with my purchases. Although, I will need to take note of those items that cannot be returned. The ExOfficio coat I bought is the BEST resale find of all time. Items arrived on time, and the return process is very easy. I am hooked.

Date of experience: January 16, 2016
Massachusetts
2 reviews
0 helpful votes
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Love this Site!
January 17, 2016

I've ordered a couple times on this site and everything was delivered in beautiful condition (like new) and wrapped like a Christmas gift! Pretty polkadot paper. I definitely will be on this site again!

Date of experience: January 16, 2016
Virginia
1 review
0 helpful votes
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.

Date of experience: January 16, 2016
Florida
1 review
0 helpful votes
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Great and innovative!
January 17, 2016

I love how all the clothes are clean, well put together, and displayed. Great and easy site, wonderful idea!

Date of experience: January 16, 2016
Arizona
1 review
0 helpful votes
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Thredup shipping review
January 17, 2016

I am so impressed with ThredUp! The only thing that needs improving is shipping time. It takes a week or a little more for the clothes to come. And it's not cheap to pay for faster shipping.

Date of experience: January 16, 2016
New Jersey
1 review
0 helpful votes
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Easy transaction
January 17, 2016

Decent selection, good search, good prices, good quality, will use again.

Date of experience: January 16, 2016
Illinois
1 review
0 helpful votes
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Best Jeans Ever!
January 17, 2016

I've ordered two pair of blue jeans from thredUP and love both of them! The description was very clear and the fit is perfect. I would order again from thredUP, without question!

Date of experience: January 16, 2016
Michigan
1 review
0 helpful votes
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Great site
January 17, 2016

Good quality clothing and easy returns if not satisfied.

Date of experience: January 16, 2016
Mississippi
1 review
0 helpful votes
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Like new Clothes
January 17, 2016

Recently ordered maternity and young girls clothing from thredUP for my daughter and granddaughter. I was so pleased with the condition of the clothing I received--the articles of clothing (mostly) looked brand new and both my daughter and granddaughter were thrilled with the items purchased. Hope to be purchasing more soon.

Date of experience: January 16, 2016
Massachusetts
1 review
0 helpful votes
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Great selection
January 17, 2016

The clothing is in excellent condition and clean. I love the brand Athleta and this site allows me to enjoy my favorite name brands at a fraction of the cost.

Date of experience: January 16, 2016
Ohio
1 review
0 helpful votes
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It's fun to shop this way!
January 17, 2016

I love it! I've gotten such good deals on quality items that I would never be able to afford at full price! Some items are brand new with tags. Returns are easy. I just did my first return. It didn't fit which was sad because the quality was great. Thank you, ThredUp!

Date of experience: January 16, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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