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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I ordered a kit to send in a brand new with tags Lululemon dress along with some inexpensive, used dresses. After waiting for over a month for my kit to be sorted, I was emailed with my new payout. I was shocked when it was under $30! I looked into my account and noticed that my Lululemon dress was not for sale. Only the used items were accepted. I was so confused about this and reached out to customer service. They explained that there were deodorant stains on the NWT Lululemon dress and since I had selected for my unaccepted items to be donated, instead of paying money to have them sent back to me, I would not receive a pay out for it. First off, I did not notice any deodorant stains when I sent the Lululemon dress in, and they did not send proof of pictures of it having any. Secondly, their customer service department just emailed me a link to what condition items have to be in in order to be accepted. I quickly responded to let them know how frustrated and disappointed I was with the dress not being accepted and never heard back.
Overall. Totally not worth it! Besides my $100+ Lululemon dress being thrown away, they are slow to sort through kits and have terrible customer service.
I love getting packages from thredup. Its like a christmas stocking! Love the denim jacket and silk scarf i just ourchased. Scarf still had the tags!
This site is wonderful and the clothing that I have received have been perfect. They are a little slow processing clean-out bags; I have sent in two clean out bags and neither have been processed yet, and I'm curious to see what kind of credit I will get.
I have been very satisfied with about half my purchases, but the other half were not the fabric or quality I expected based on the description. The photos are often very hard to see clearly (they're too dark). In all, the good values and easy returns policy are what keep me shopping here.
Even though package was shipped via FedEx, it was handed off to USPS for delivery, which never happened. Now I have to wait an additional 10 days before thredUp will begin to file a claim.
The item I purchase is in great condition and the package is excellent and very happy
I've ordered twice from thread up, and both times I have been 110% satisfied with everything. I've gotten Calvin Klein dresses, heels, trench coat, and more. Everything was in like new condition (some still with tags). It all fit perfectly and was exactly as described. I'm pleased with their return policy, although who knows if I'll ever need it? ;)
The clothes are as advertised, which is good. There are a bunch of people up here in Juneau who would shop with you if you provided shipping! It's tough to get stuff up here and those flat rate boxes would hold a bunch of stuff.
I've ordered from Thred up twice. Both times I was very happy with the quality of the clothing. The first time I did return 3 items because of fit issues, but shipping it back was easy and I had the money credited back in only a few days! I will be a frequent customer!
I love the clothing I have purchased for my 9 year old and 3 year old boys. They have great brands. Clothing is always in great condition! I have been pleased with every item I've received.
Great prices and fast delivery. I got good quality beautiful pieces!
When I had an issue with a piece that needed to be returned, customer service was extremely helpful. They were very quick and accommodating.
LOVE THIS SITE! So many cute things to choose from. Fast shipping! Everything is always in perfect condition! & such cute packaging
I can find deals at great prices. It's hard finding plus size designer consignment items! I can count on Thredup for both!
Placed 2nd order for grand daughter. We only kept a pair of jeans. Everything else was either way too small or not what I expected. Excited at the concept though, as we could send the box back. Gr daughter went back home, I proceeded to return and read the instructions noted the timeframe etc. Could not make my printer work, they say I'm too old to drive, and I'm not too close to much! I called and explained exactly what I just said... This young lady said to me, " you can try the library or another place with the internet." I'm old and slow not illiterate and ignorant! I wonder why she couldn't print it herself and mail it to me if I have to have it to even make a return. I guess trying to be 'hip and cool' isn't for the upper 70's, but I'll keep trying!
Delivery took forever, and Fed Ex could not be tracked for several days. When product did arrive, by USPS, the package was crammed into my mail box. It took some real pulling to get it out. I let thredUP know and I didn't get a response. I love what the company provides, but hate the delivery service they use.
I have ordered twice and had no problems with either order. Everything was as it had been described and arrived when they said it would.
The clothing and shoes were in great shape! The only thing was it took more then 2 weeks to arrive.
I am well pleased with the merchandise that I have purchased here... it arrives exactly as described. Will use again and refer others to your site.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members