On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I really enjoyed my shopping experience with thredUP. My items arrived in a timely manner too.
My one suggestion is... can you please allow for more items to show up on the page so that I don't have to keep hitting the next button to view more items? Maybe have a VIEW ALL button?
Thanks again!
I ordered two items and never received a confirmation email or an email saying the items had been shipped, but my card was charged the full amount.
I reached out the the customer service email and had to type and send my question twice, replying directly to the emails as requested, and it looks like they still were not getting my emails. I called their customer service line and left a voicemail but still have not heard back.
I have been keeping an eye on my order status and just learned that it has been shipped but is taking 10 days to get to me... in the continental US, you can travel form California to Virginia in less time.
Cute idea and some really cute stuff but this will be my first and final purchase from the site. As a used clothing online store, you need to be more transparent and on top of communication glitches.
I just love what I picked and they came in perfect condition.
Staff are really sweet and ready to help with questions.
The first item I ordered, a sweater, it was too small for a Medium and I didn't care for the fabric so I returned it. I inadvertantly selected store credit instead of getting my money back so I had to order something else. The second time I ordered I selected a zip-up hoody and a hat. I was once again disappointed with the size and the material. Instead of returning the items I donated them to a local charity.
I was buying & selling in tandem to thredup & liketwice (liketwice sold out to eBay so boohoo I just keep my stuff now until another reputable company opens.). I was only sending thredup items liketwice did not buy (because of brands like Old Navy, Nautica ect.) Mind you I was sending the exact same quality including like new & new with tags to both companies at the same time. Liketwice always bought over half my box & paid me a fair price I was always happy with. Meanwhile thredup always rejected EVERYTHING new with tags & would either reject my entire box or buy on or buy 2-6 items at a very unreasonable price. Now, mind you I was sending 20-30 plus items to both companies at the same time! It did not take long to figure out this was not a company to deal with & when I did use my credit to purchase (and had to pay out of pocket because the of prices) the item I received was of less quality from what they had rejected from myself. (faded & worn) So NOPE! & What a shame because I love the concept of selling your clothes to a site then re-buying. I made well over $500 with liketwice. This company's goal seems to be to get inventory but not long term costumers. See how many suckers will send us boxes of $$$. Stay Away! Donate or sell them yourself instead!
All of my items were in a like new condition. Absolutely loved them!
Everything I have ordered from ThredUp has been in top notch condition and even though I live in Hawaii right now, shipping has been fast. My only complaint is that I can't get a clean out box here in Hawaii, but when we move again, I'll have plenty to send in!
ThredUp shipped and delivered promptly and the clothing items were laundered, folded neatly and packed well. Some of the items did not fit correctly and the return process was very easy. Having multiple return options is a nice plus!
Great product, excellent service, and easy returns! Thank you!
The pants were in great condition and so very stylish!
Always pleased with my orders, can't believe the savings! Great style finds great prices!
I am a hard-to-fit size 6 with a high waist. I'm so grateful to have the opportunity to try the selection at ThredUp. With free shipping and free returns, I'm able to have a no-worries shopping experience.
Was extremely upset when trying to apply the discount code emailed to me... not easy to find when purchasing on order form. New to U & It would help to make it clear where to apply on form, however, when I registered my concern you immediately took care of the problem and responded by phone. Thanks for your TRUE customer service and I will be a customer. Interested in providing clothes that I have and not wearing since retired. Nice things and need to know your process. Again thanks for great customer service. Will relay to others.
Easy ordering process, great communication, fast shipping, super presentation in the box!
Love thredUp!
A revolving selection, ability to sort by size, fantastic pricing, frequent discount codes or free shipping... the list goes on and on. I love sending in my older clothes for store credit.
I love Thred Up! I have gotten many items that I've been needing for a fraction of the normal cost! I have invited my family members to the site.
First began with purchase that had to be returned because of size. The co. Sent a postage paid slip for the package and efficiently credited my account. A few days later I purchased a sweater, received it and love it. Very well done.
My only comment is that, in my opinion, I receive too many emails each day.
Currently I am deleting them and if I am shopping mood, I get on to the site.
Thanks.
I ordered some tops for my daughter. They came wrapped in beautiful paper. It really looked like I had ordered from a fancy boutique. I was so pleased with the packaging and quick delivery. Wonderful. I will definitely be ordering again.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members