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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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It was great to find nice items reduced even more! Sadly, one item was just a little bit different than I had expected. I still liked it and therefore kept it.
Great selection and pricing. Even better with 20+% discounts. It's great to be able to turn clothes that don't fit my kids anymore into a new wardrobe!
Ive ordered winter items including 11 pairs of shoes from designer brands the condition of each item was barely worn to not worn at all and the packaging is beautiful I'm very satisfied with the ease of use in the website and the customer service rendered
I am delighted at this online consignment option. I just wish shipping were a little faster.
Found what I wanted at the right price. Also happy I could sign up my gradn kids school!
Easy to narrow search, arrived fast and everything for great. Prices are awesome.
Excellent Customer service - easy no hassle returns and purchases
The item was like brand new, but it took forever to get here. This is the second item I have ordered and both took a long time to arrive.
They have made consigning and donating so easy! I just fill up the bag, drop it off and then get an email telling me they received the bag. Each time an item sells I also receive an email. So much easier than selling myself or taking to my local consignment shop. Buying things is just as easy!
I love this site I find awesome deals and very nice clothing. I love that I can get name brand clothing and the prices are great!
I've ordered quite a few things through ThredUp & usually they're pretty good. There has been a few times where the clothes I've ordered have had holes in them, which resulted in me having to throw away the item, because it was not suitable to wear in public. There has also been a few times where the shirts I've ordered are a lot bigger than what has been shown in the photos. When the clothes I've ordered were hole-free, the quality was excellent.
Thanks, ThredUp! I've thoroughly enjoyed every aspect of using your service. I've been so thrilled I've mentioned your site to several people! At this time I've sent in two clean-out bags, purchased clothes from the site, and donated to my school of choice locally from my purchases. I will continue to use ThredUp!
Quality of clothing items are good. Shipping time is average. I don't like that returns are processed as product credit rather than refunded to your original payment method. Items are a bit pricey for 2nd hand. Swap.com seems to have more reasonable pricing with the same quality.
I have sold clothes to Thredup 3 times and have been satisfied with the reimbursement as well as their service. Each time I have purchased from Thredup I
Have been more than satisfied with the clothes and service received.
I had credits from selling and used to buy a skirt. The skirt was a steal and in perfect condition! The best part my order came lightning fast within days!
Very cool place to get great "stuff" for a good prices. Shipping estimates seem to be off by a few days. Otherwise... all good.
In placing my most recent order, I used the code supplied to receive a 20% discount on my purchase, plus free shipping. Through no fault of my own, the code supplied and entered when placing my order, did not work and I was charged the full price plus shipping. Called and left message to correct the problem and received no response. Had to resort to e-mail, which was answered and credit is supposed to be applied. A buyer should not have to go through a frustrating and time consuming experience like this.
I've been very impressed by this company... their quality of clothing is great, website design is very professional and chic, ease of ordering and returning items is great! My only request is that their payments for clothes that you sell to them would be a bit more reasonable... it's seems they are extremely underpaying for items.
Pick up clothes was great. Amount given for clothes was really bad and I did not receive a statement of clothes donated so I can use that as a tax deduction. I will try one more bag and see how that goes. Great idea
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members