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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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Mississippi
1 review
0 helpful votes
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Twice as Nice!
January 21, 2016

I've ordered from thredUP twice and both experiences have been excellent! Items arrived quickly and were just as described - Fit was perfect and as cute as the pictures. It made me smile to see the extra effort put into the shipping containers as well. Happy, Happy, Happy! Thanks thredUP!

Date of experience: January 21, 2016
Virginia
1 review
0 helpful votes
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Wonderful Experience
January 21, 2016

I was very impressed with how quick my package shipped and the quality of the clothing. When I received my package, it looked as if someone had taken time to neatly package the clothing. I was amazed that the clothing was actually wrapped in tissue paper, not just thrown into a plastic bag for shipping. I have ordered several times and will order again. I have also recommended this site to all my friends.

Date of experience: January 21, 2016
New York
1 review
0 helpful votes
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Requested Review
January 21, 2016

Other than one order where I did not get the discount - everything has been good. When I tried to enter the code it jumped to next page

Since then- it has been fine.

Date of experience: January 21, 2016
Georgia
1 review
0 helpful votes
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Great Place to Shop
January 21, 2016

I love the site especially the reasoning behind it. There is too much waste and they are putting perfectly great clothes on the market for much less. It allows people like me to shop without feeling guilty. Thank you and keep up the excellent work!

Date of experience: January 21, 2016
Virginia
1 review
0 helpful votes
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Excellent service
January 21, 2016

All items arrived and perfectly packaged. One item was not quite as described but the return was fast and easy.

Date of experience: January 21, 2016
Ohio
2 reviews
1 helpful vote
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Amazing!
January 21, 2016

I purchase regularly! ThredUp has a lot of name brand clothes, affordable prices, fast shipping and wide selection!

Date of experience: January 21, 2016
Indiana
1 review
0 helpful votes
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Happy Gal
January 21, 2016

I've been so pleased with thredUP's services. From purchased items, fast answers to emails, delivery time & all points in between. Maybe it's just me but I find the obvious care put into preparing packages for shipping so charming. A bonus detail that I appreciate.

Date of experience: January 20, 2016
Missouri
1 review
0 helpful votes
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ThredUp delivers exactly as promised
January 21, 2016

So far, so good. I've ordered 7 items from ThredUp and have received 5. All five pieces were in like-new condition and were as described on the site. Note that I would probably purchase more, but so many items do not include measurements that it's too risky. Other than that, I've been very pleased with my experience shopping here. It's a unique way to get high quality clothing at a fraction of the retail price.

Date of experience: January 20, 2016
Rhode Island
2 reviews
1 helpful vote
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Great Clothes for a Great Deal
January 21, 2016

I have gotten some really nice clothes on ThredUp for a real bargain. I couldn't justify paying full price for these items in retail, but getting like new items second hand for a huge discount has allowed me to expand my wardrobe (with style) without breaking the bank. I have had to return a couple things but the process was easy and customer service is very responsive.

Date of experience: January 20, 2016
Florida
2 reviews
0 helpful votes
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Best shopping experience ever!
January 21, 2016

It was fun looking through all the clothes and picking my favorites. Being able to try everything on in the comfort of my own home was wonderful. Almost everything that I purchased fit nicely. The few things that didn't fit or that didn't work out well were very easy to return.

Date of experience: January 20, 2016
Pennsylvania
1 review
0 helpful votes
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Fantastic customer service!
January 21, 2016

Purchasing from ThredUp is a great experience every time. I've found amazing deals on high quality clothing for myself and my little girl, and selling items has been very easy. Returns are a breeze as well. Overall very satisfied and will continue purchasing from ThredUp in the future!

Date of experience: January 20, 2016
Virginia
1 review
0 helpful votes
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Got shorts early on
January 21, 2016

Took advantage of the sale and free shipping and got a supply of cargo shorts for next summer. Great buys.

Date of experience: January 20, 2016
Ohio
1 review
4 helpful votes
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Not the greatest idea if you want to make a little cash back for your great clothing. It is great if you basically want to give everything away for no money

Date of experience: January 20, 2016
Illinois
1 review
0 helpful votes
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Excellent experience
January 21, 2016

Received items in timely fashion, love the packaging, and returns are super easy.

Date of experience: January 20, 2016
Georgia
1 review
0 helpful votes
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Very Happy!
January 21, 2016

Fast shipping, the jeans I bought were in great condition!

Date of experience: January 20, 2016
Georgia
1 review
2 helpful votes
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Paid more for no reason
January 21, 2016

I ordered all of my siblings something from here this year. I waited last minute when I ordered it so I paid for the two day delivery to get it here two days before Christmas. However, two days AFTER Christmas my package finally arrived. It was the first time i could afford to get everyone something for Christmas and thanks to Thredup it was late. I have not shopped since, and I don't plan on ever shopping with them again. I spent $11 extra to have my packaged delivered four days late.

Date of experience: January 20, 2016
Germany
1 review
0 helpful votes
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Inaccurate sizing
January 20, 2016

In my experience, I have found that the sizes are not always correct. I ordered several belts this last order and all but one were too small. If they would have been the size that the web site said they were, then they would have fit. I also ordered a coat, with my first order, that was listed in the women's and when it came in it was a little girls coat.

Date of experience: January 20, 2016
Massachusetts
1 review
0 helpful votes
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Great online shopping
January 20, 2016

Items are good quality and good price. Easy returns.

Date of experience: January 20, 2016
Georgia
1 review
1 helpful vote
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All good except for one wrong size
January 20, 2016

I ordered several items and among them a sweater listed as a size Medium. When it got here, the packing slip said medium but the sweater was actually a size Small. It's just too much hassle to return it for store credit. I am disappointed with this careless mistake.

Date of experience: January 20, 2016
Oklahoma
1 review
0 helpful votes
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Very satisfied
January 20, 2016

Purchased 2 shirts for my daughter, using money in my account with three up, plus a 20 percent off discount code and free shipping. Needless to say super excited, items got here in a timely manner and in perfect shape. Mt daughter loves her new shirts.

Date of experience: January 20, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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