thredUPReviews 6,181

The site has really gone downhill in the last year or so, both as a seller and a buyer. The quality checks seem nonexistent now? I paid for a "gently used" shirt that ended up being completely covered in fabric pilling and a pair of leggings with a ripped seam. Basically unwearable since these weren't issues I could fix myself. And the $15 fee to cover "rising shipping costs" is just. Wow. I understand that shipping is expensive, but $15 is sometimes worth more than everything in the entire box! Nearly all your items could sell and you'd still end up owing money. So disappointing, ThredUp out as a great concept but I guess it wasn't meant to last.

I received my package in December, the my 70 dollar dress does not fit (was marked as returnable which is the only reason I would buy it without trying it on). I have been emailing since December without ANY reply from thredup. Extremely dissatisfied with the customer service, online it also says you can chat however everyday there is no chat option available and NO one returns my emails. Do not order from thredup!

I ordered from them on July 2022 and returned items them on beginning of August. They emailed me to update refund complete on Aug 19,22, but I didn't receive any cents show on my original payment. Try to contact them since November 22, but they keep silent.

I placed an order on 12/30. Package shipped 4 days later and as of January 14th, I still have not received my order. I will NEVER stop or buy anything from Threadup again!

I used to love thred up until they started charging $14.99 + for me to donate my clothes to them. No thanks I would rather donate to a local thrift store. Not to mention my Louis Vuitton bag I sent them mysteriously disappeared and when I questioned them about it, they said it was too damaged. It was in pristine condition. Mysteriously they had listed at least a dozen Louis Vuitton bags for sale not too long after that and one looked all too familiar. I received no credit for it. I can think of plenty other suspicious missing unlisted items as well.

I love the selection, the service, the packaging and the prices! Affordable, beautiful items. I love the eco aspect of it as well, it really makes me feel that I am contributing to saving the planet and enjoying it.
I would recommend ThredUp to anyone who wants to shop consciously.

I am always very careful to read descriptions and to really really study photos of clothing I'm buying online. This company is horrible, you will be sent items that look similar to but aren't what you ordered and they do not say if there are any flaws with the clothing so it's really up to the gods if you get something that is in wearable shape. For instance I received a wool sweater that looked okay in the photo was described as being in good shape and when it arrived was very clearly shrunk. I was sent two of the same pair of pants and now if I want to return it I have to pay more than what I did for the pants in shipping and fees. Do yourself a favor and stick to eBay and Etsy.

I received my order and got an empty box that had clearly not been properly packed. The end of the box was missing and there was only one strip of tape at the top center. Nothing was holding the box together for shipping. I contacted Thredup and was told to check with the carrier and see if they can find the contents. I don't even KNOW what the contents were as it was a rescue box. I figured I'd just go ahead and file a claim, but come to find out they ship "UPS mail innovations" and this is not an insured service. So I lost my money because they ship uninsured and don't ensure that a box is properly sealed. What a terrible way to run a business!

BUYERS BEWARE! QUALITY CONTROL IS NON-EXISTENT! I ordered two dresses from Thred Up. One of the dresses stated it was a final sale but was described as "EXCELLENT CONDITION, LOOKS HARDLY WORN." The dress I received had black ink stains all over the back rear area--not something anyone could miss! It looks like black marker! The description mentioned nothing about permanent ink stains. This is false advertising! I messaged customer about their extremely inaccurate description about 12 different times and I never received the courtesy of a reply! NO RESPONSE from thredUP! HORRIBLE QUALITY CONTROL AND COMPANY! And as you can see here, they do not respond to customer complaints! DO NOT ORDER ANYTHING FROM THIS COMPANY! Customer service is non-existent and they do not care about resolving issues once they have received your payment! You get what you pay for! Looks even worse in person! Pics automatically rotate once uploaded.

I bought 2 women's jackets. One ended up being a child's jacket. Thredup had it in the women's section. The second jacket just didn't fit right. So I sent them back after the deadline to return. It was a short period from receiving the jackets to returning them. They gave me a courtesy credit on the child's jacket but kept the other jacket. Yes, I was late in sending them back. However, this kind of return policy is challenging for many of us. Buyer beware.

I mailed a bag in Spring of 2021. I finally received an email that Thread Up received my large bag of clothes in Sept. 2022. I haven't heard anything since! It's been months. How long do I have to wait to know how much store credit I'll get?

So, I ordered several outfits from threadup, they immediately upped the price, I paid anyways. When I received the coats and dresses, they were for little girls not women. I tried to return them and was told not returnable. The ones they agreed to return, they took off restocking fee and return fee for each. I'm going to end up with 75% less what I paid and will trash the rest. Total scam.

I made 7 dollars off of clothes that would have sold for $300+ on Poshmark. This was newer stuff, Aritzia etc released in the last year. I lost out on even more because they just keep whatever they deem "unable" to sell. If you don't price your items absurdly low, they won't sell right away, and ThredUP will get to keep them because they expire after a period of time (not a long one!). When I saw that items did sell, they were eventually returned - I learned that they were placed in bundled boxes that are shipped to buyers which have a very high return rate. This happened over and over and over, until the items expired, giving me little chance to reclaim my clothes or actually give them a chance to sell. You can only reclaim your items a week a away from expiration. To return the clothes to me, I would have had to pay additional money to ship each item back individually at a high shipping rate. The cost of shipping the clean out box to me and "processing" was more then the 7 dollars I made, so I lost money by selling with ThredUP. Don't sell here. SCAM

Ordered a bag on 11/27/22 and it still hasn't arrived. Good thing it was a gift to myself, and no one else.

Sent my bag of summer items in at the end of July. It is December 18 and the bag still has not been checked in. I had no idea I was selling items for the summer to sell next summer. Their customer service is inexcusable. I have asked for my bag to be returned to me after 4 1/2 months. I still have not received it. I have lost money on being able to sell these items locally, I'm super frustrated. Their business model is very poor. I don't understand what happened with them. Please do not use. Save yourself some frustration.

I bought four items, and two were mislabeled online. On one, the size listed online was different from the size that arrived. On another, a skinny jean was labeled as a boot cut — and the photo appeared to be of a boot cut jean. I tried to return via online and they were not eligible for return. So, I contacted customer service and they said they made the items eligible for return, but that was not the case when I logged back in. In the end, 50% of my order was not what I purchased, and after weeks of emails I give up! Not worth the hassle.