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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Awesome experience! Had to return some items, but was easy and didn't cost me a dime. Will definitely shop here again
It was my first order and I had received the wrong order. After contacting the company via email I am happy to say that I did receive some great customer support from the company. The item I had order of course was no longer available. I was sad about that but the nature of each item is usually there is only one. I trusted the company based on the helped I had received so I proceeded to place a new order. Just as other customers have commented, all the items were in good shape. Be sure to know your size with your favorite brands and expect that most measurements are post shrinkage. I just measure my favorite pieces and use those to help with the sizing. I believe we should recycle as much as we can. I find that when I buy something brand new after a wash or two it looks like something I can buy here on Thredup so cheers to a greener company!
Pleased w/ all the purchases. Accurate descriptions, and excellent products, and very good customer help
Ordering was a breeze and my items arrived in a timely manner!
What a great find. So easy to return items that didn't fit. Only 2 out of 9 items I bought were not the right fit for me. Will shop at thredUP again!
My clothes came back fast. And they look just like they look on the website. I will definitely be ordering more stuff from you all. LOVE my clothes!
Love this company. Their packaging always makes me smile when it arrives. They go the extra mile.
I was satisfied with most of my order, but it's hard to be totally clear on what your getting with only a front and back view of the item. I was searching for dresses, one that I ordered was listed as a dress and looked cute from the pictures. When I received it it was obviously a tunic, not a dress. There are slots on the sides that go way up almost to the waistline. This wasn't mentioned in the description, and wasn't visible from the photos. The item was not listed properly.
I haven't found many pieces that I like on thredup, but they do have some good deals and ordering and shipping was quick and easy
I made three separate purchases with ThredUp. The items were as described and shipping was speedy too. I had to contact customer service (finding that was very difficult, I finally went thru the BBB, and the company phone number was listed on BBB website), and ThredUp had wonderful customer service. I would definitely shop here again!
Searching issues, inaccurate pricing in cart.
When trying to search for an item that I previously had saved it still states it's available but I cannot access it and save it to my cart and thereby cannot purchase it. Problems with mobile app as well.
Love everything I've bought from thredUP, comes in a timely manner and packed perfectly, everything fits as sized and looks just like pic, but better!
I have received 2 boxes and both were great. I bought a top for my bff and she loved it.
The only thing I don't like is that most everything needs to be ironed.
The site is awesome and well managed.
I love thrift stores, consignment stores, garage sales etc. so I figured I'd try an online consignment store at least once. The blouse I ordered was beautiful but too small. The return instructions were as easy as Amazon and once I was credited I ordered a pair of shoes. I was surprised at how quickly they came and they were exactly as described. Both shipments were packaged beautifully. And best of all they fit.
I will definitely use them again,
ThredUP disappeared from my sight line for some time. A few weeks ago they popped back up on social media. A quick perusal discovered a skirt and two sweaters that were worth my attention, my time, and my money. Thanks!
This was my third order with thredUP and again it was great! The prices were great and everything I ordered is in great condition!
Fast delivery, great product as shown on website. Love the packaging!
Ive noticed that it does some effort to fish out a decent piece. I no longer trust the final sale items. The last one I bought wasn't wearable at all, possibly because the previous owner had shrunken it in the wash.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members