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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Can't believe the deal I get with these used clothes! Very gently clothes at that! Beautiful packaging, fast shipping & amazing deals! Thank you!
I fell in love with the recycle and selling of used clothes. Awesome thumbs up to thread up.
This is my second order from thredUP. The first time I ordered 5 items; this time 3. All were just perfect! Meaning that they were exactly as pictured, the price was unbeatable, and the item quality as expected. My only negative would be shipping time, but since it was free I really can't complain.
I'm a photographer working to build a wardrobe of unique, timeless pieces for my clients to wear for glamour, conceptual or boudoir shots. ThredUP is my new go-to source.
Bought two kids North Face jackets. One was ok, but the other one had a hole in the pocket and the previous owners name was written on the label. I understand it is a resale website, but maybe you shouldn't accept clothes with holes and names written on them. Sending the item back
Easy to order, try on and keep or send back. I have a very busy life and no time to shop. A minute here and there on their website and clothes arrive in great condition at an even greater price.
If you think a clean out bag will earn you some extra cash think again. I sent a huge bag with 22 pairs of womens jeans, jackets, 10 pairs of shorts, even some kids stuff. They resold 10 of my items, I earned $9.28. One of my jackets they had listed for 17.99. I would have rather given to a local charity for a tax deduction.
I sent thred up some very nice clothes and they only picked 3 of the pieces to sell. I made $2.76. What a rip off. Don't send them any clothes. You would be better off selling them on ebay. Never again!
This site is better than others on used clothing that is practically new. Love it
The handbag did not look like it was pictured. Smaller than expected
The selections are nice, most clothes fit true to size. I love shopping for shoes on this site because they have my size. All in all I have had a great experience shopping on line with thred up. Keep up the good work.
I've made 2 purchases so far and have been happy with everything I've received. So easy to buy what I want and it's delivered quickly. I've told my closest friends to check out thredUP.
Everything I ordered was great. It was shipped quickly and arrived in good condition. I am a fan!
The reason everyone is getting these awesome great deals is because people like me send in their clothing, expecting to get a fair amount of money back. That is only the case for a few brands and items, and you don't fully know what those are until you send in your stuff. Then, you can only get it back by paying $12.95 (which is always more than you get for most clothing) and if you didn't do it in advance, then you won't get your items back at all. I won't be selling to them again and this experience has compelled me to not buy from them either. They make you wait 14 days to get your cash. They profit immensely--if you send in high end items, you are likely to be disappointed.
I was able to find lots of leggings options, including some styles that are hard to find elsewhere. I got a great price on something I'll wear all the time!
The selections are great and in good condition.
I would appreciate less notifications.
Found a great dress on clearance, the price was a steal!
Unfortunately, it didn't fit:(
But, I found a label that I'd never heard of before and now love :)
Great prices, wonderful conditions! However Tredup could really use better photo backdrop for items or best descriptions. Difficult to know exactly the material you are buying! Accidentally bought a see-through tight maternity sleeveless shirt (would certainly NOT buy this is I knew it was see-through and can't wear anything under) and a "brown skirt" ended up being made of corduroy... I'm pregnant in the summer and don't expect to get much use out of it.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members