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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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The jacket was described as black, but had a very obvious pinstripe. It was listed as a 16, but was actually a 16W, which is quite bigger.
I adore Thredup. The clothes are beautiful, the prices affordable, and the customer service can't be beat.
I have ordered several items from thred up. All products have been as described, packaging is terrific and they ship fast. Very satisfied with them.
I love the concept of this company. It is a win-win for everybody except for the ones that aren't in the contiguous USA, such as our family who live in PR an american territory. It appears unfair that you can send us bought clothes but can accept ours for selling. That's why the four stars and not five. You should have to give more measures particularly of sleeves. Most of the things I ordered I loved but usually the sleeves are tight. Besides losing weight which I'm trying to do there is no other way to keep this beautiful pieces that I fell in love with.
I had a great experience. The toddler clothes were like brand new and just as pictured. I love my new purple purse. Everything came quickly and great packaging. Thanks
Very happy with my clothes purchases. Items were as described.
I find the web site a challenge. It is difficult from many pages to see my account status especially for items on consignment. It would also be great to able to filter and see only clearance items bi can't figure out a way to do that and it makes browsing very time consuming. I also would like to see the individual amounts received for items sold for less than $60. I can only see the lump sum and which items were kept.
Very easy to navigate through this site. Lots of great items too!
I love the clothes I have gotten from Thred up, but but feel their advertised return policy is misleading. They say free returns, but apparently that is only if you take a store crecit, otherwise it is 8.99. If you buy a $20 pair of pants and have to pay $8.99 to return, then that is a bit of a ripoff.
A dress was returned within the time period allotted yet no credit was issued. Texts to customer support have not been returned and I've been waiting all day for a response.
Purchased school clothes for my 8 year old, some plus size clothing for myself AND some jeans for my daughter in law! Love all of my purchases and will be a repeat shopper! Great value on like new items that will last us! Thank You!
I like this site. The idea is great, the prices are good, and the shipping experience has gone well. My only issue is the brands themselves. I have taken a chance on a few brands I haven't worn before (ie. Pendleton) and picked the size I wear for others. When received, the items were WAY too small. The site is most ideal if you know the brands well and can order your size with confidence. Way too disheartening to order a whole bag of clothes and send most of it back due to improper size. So far I have used the credit option to avoid the $10 charge for asking for a refund to my credit card. Twice I have sent clothes back for site credit, so this process of finding the perfect fit could go on for quite a while...
I was very satisfied with the items I bought, and right away purchased a second round of pants. The products are accurately described. The prices are excellent (I had two coupons so paid a fraction of even what I was anticipating the price would be.) Even the shipping is very reasonable. The package itself is very nicely done up--including wrapping paper and a Thred-Up tag on every item. I will definitely continue shopping and buying from this site.
I've ordered twice now. What I've bought has looked fresh off the rack and the prices are amazing. I'll continue to use this wonderful service.
I just discovered this site and it really does work well. You can browse what you want, filter your search, and read descriptions on each item. It is also very simple to check out and pay. It is very user friendly!
If you use the filters, the shopping experience at ThredUp is super easy. I love the size filter especially, and of course the opportunity to select the type of merchandise I'm looking for.
I thought I'd give thredup a try. I did the clean up bag and it went well. The information on how much I would receive was a bit unclear in the email I received but once I read the fine print, it became more clear that I had option to cash out in two weeks or use within the site.
I opted to use my $return on the site and purchase more items. I had several technical problems with trying to purchase items in applying promo codes but I have to say the customer service was very helpful and resolved the issues quickly. Still, as a customer I would have preferred to avoid that step. The purchase I received came timely and was nicely packaged. I loved the thredup tag. It made it feel like a new purchase, even though it was consignment.
I may try the clean out bag again. Now that I understand how the process works.
Thank you.
Good program for sending in gently use clothes! Clothes arrive on time. The website images are not he best when looking at the clothes though
I was looking for school uniform clothes for my 3 girls, and succeeded majorly shopping on Thread Up. I was able to find great looking school clothes and didn't have to break my bank in the process. I absolutely love this site and am so glad my girlfriend told me about it!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members