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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I purchased four great pieces that I wouldn't typically be able to afford. Great price, perfect condition, and all the pieces even fit just right!
I only placed an order recently because I had used the clean out bag. I sent in over 50 items that should have been accepted and only 16 were and they only paid $15 so totaling less than $1 per item. I used the credit and will never use this site again. I will also be letting my friends and family know about the poor experience so they don't have the same experience. I was better off donating items to a charity and writing them off on my taxes.
The transaction was very easy. I found an item that looked nice, put it in the cart and it was delivered in about a week. The prices are reasonable and I got a designer sweater that was practically brand new! I can't wait to make another purchase.
I have ordered twice, both times the quality is very nice. The second order did not have ANY Thredup tags (the first order had tags on every item), which in my opinion gives the person receiving the box a better feel of a quality site. That was/is my only negative. I love this site for my grandkids,
Threat up customer service is superior. I experienced a problem putting in the promo code during an order online. I emailed customer service and heard back within a 24 hour period. They solved my problem and credited my account.
Everything from the ordering to the actual fit is spot on. AND so beautifully packaged!
Not as pricey as some other online consignment shops but the clothes I ordered are fantastic. Timely arrival and in good condition.
My teen daughters use thread up for all our shopping.
Selection is great! Prices are good! Shipping is fast and items come in a nice box, nicely arranged and wrapped in tissue.
Delightful experience and great items at a good price.
I love the large selection of items to choose from, no matter what the occasion!
Everything arrived in a timely manner, clean and just as described!
I will definitely order more items in the future :)
Customer service is a thumbs up along with the great deals
Everything I have order comes in, in great/like new condition and fits. I would and have told everyone I know about Thread Up.
Every time that I've ordered from threadUp I have not been disappointed. If anything there's too much to choose from and good quality.
I ordered a skirt, a coat, and a pair of shoes. The skirt and shoes look brand-new. While the coat didn't look brand-new, I would equate it with a coat I'd had for a season or two (and where i live, that wouldn't mean very much wear at all). Shipping wasn't SUPER fast but I didn't pay to have it expedited. First experience was definitely good enough that I'll shop here again.
I recently purchased three items. Two were perfect. Far surpassed my expectations. One skirt however was not pictured well. When I got the skirt there was a huge embossed pattern of swirling roses on the front. This was not apparent in the skirt picture. Thankfully I am able to return it.
Was a very nice looking top with 3/4 sleeves until further examination of the underseam on the sleeve. It had pulled material along the seam line back about 3 to 4 inches. We are seeing a seamstress to see if it can be taken in enough to catch quality material and not change the looks of the sleeve.
Very pleased with the service and products. I tell all my friends.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members