thredUPReviews 6,181

I have had a fair experience with Thread Up. I was willing to accept their very low prices on my high quality clothing for the convenience factor of mailing in the bag and then using my credit to order new items. I recently placed an order for $51 of clothing, which came to me free based on my account credit. I need to return three items, and my entire account history has DISAPPEARED. There is no record of my order history, and of course no record of the $30 in credit left on my account. I have thus far sent three messages to customer service, but NOTHING back.

Buyer beware--you may not be able to return merchandise and your account could get "wiped" with no resolution.

I will begin by saying, yes, I have gotten some amazing deals on some clothes that I love. However, the returns (and all customer service related to returns) are TERRIBLE! I return quite a bit of what I buy, and quite often they screw up the return. If it's a big, combined return, they miss at least one or two things. Usually something pricy. So far they have always ended up refunding me (at least for the things I have caught!), but it always takes at least ten to fourteen days of arguing with them. And it happens so frequently they are either profoundly incompetent or doing it on purpose. Yes, it's my own fault that I keep buying from them.
Here's the most recent example: I bought 3 items and returned two (together in the same package). The returned items cost $24.99 and $75.99. The item I kept cost $27.99. I initially created a return for all three (individually), but only printed and returned the slips for the items I actually returned. When I received the email notifications that the returns were processed, they had processed the two cheaper items. The dress I had not returned was a very, very unusual brand and the picture they posted had the same wrinkles as the original, so I was certain it was the same one. These dresses look NOTHING alike, but they were not paying attention or something. Either way, it is a $48 difference for me. It has been 72 hours since I notified them of the error and no word. We'll see what happens.
I also agree with the reviewers who say you don't get much for what you sell. But that was what I expected. I was just cleaning out my closet. Since it was always free to send in the past, I just figured, hey, why not, it's no more trouble than Goodwill and I might end up with some cash (to date nearly $400, but that's over a year and I had sent in some really high end stuff). Now it looks like they are going to start charging $6.99 for shipping, so I'll probably quit and send my nicer stuff somewhere else.

This company takes brand name clothes, mine were new and in brand new condition. What they do is pay out $24 and then tell you the rest of the clothing were "unsellable". Of course they make out triple. They have stupid people that fall for their trap. They keep the expensive items and sell it somewhere else. DONT BUY FROM THEM EVER! Just get a tax deduction from salvation army, goodwill or pirple heart. Purple Heart will pick up your bag of clothes.

My first thought was disappointment. I thought they were "ripping me off". I contacted them and they answered thoroughly with pics to prove their point. I was amazed. The $24.16 isn't all they give you... that's your up-front payout. Don't get discouraged. They're honest business people and I think this will be great in the long run. I plan to do business with them again. You get paid after your stuff sells in addition to the upfront payout. Make sure you read everything!

I sent in a bag of clothes and shoes in late June. After never hearing from them I sent an e-mail to support, in August, about my bag. I was told it was still being processed. After it was finally processed, I received an upfront payment of $24.15. They are selling my items for $187, but gave me $24.15. Believing that this was a ridiculous payment considering many of my items were new, with tags, and 4 new items from BCBG Max Azria were missing, I sent another e-mail to support. They responded with a generic response about payments, that never really addressed my question. And when asked, again, about my missing items, they suddenly said, "oh those were unsellable." I wish I'd done more research on them before sending my clothes, as it appears they have a history of stealing items and then when asked about it claiming those items were unsellable. Their support team is no help and rather really attempting to help you, they keep responding with generic worded responses. Worse company ever!

Sent a full bag of clothes from brands they accept (Jcrew, Banana Republic, JoeFresh) including an almost brand-new pair of jeans. I wasn't expecting much of a payout- but 60 cents is absolutely ridiculous! It took them 2 months to "process" my bag and they apparently could only sell one shirt.

Donating to goodwill or the ARC is a better option in my opinion. I won't make this mistake again.

I've purchased a few pieces from Thredup that were very well priced. I guess someone needs to get screwed to allow for this business model to be sustainable.

EXACTLY - HORRIBLE - STAY AWAY. They stole my items and sold them on their site without crediting me. I sent an email to their "support" and no one ever responded. Selling is a HORRIBLE experience which I would not recommend to someone I dislike. Second, buying was ok but on two occasions, I have received items which are damaged. One dress with a hole and the other with missing buttons. No one has responded to my customer service inquiry as well. The WORST customer service ever!

I am very aware of the fit/brands of clothing I choose for my teenage daughter and I. To say the least, I am not impressed. Fit and quality of 60% of the clothes I have received are not good. My first order was better than my second order. You are an online business, used or not, you should be allowing 30 day return due to shipping. I work for an Online business myself, it's just good business practices. Customer obsession is key.

If you're just trying to get rid of clothing and donate to charity definitely take this to a goodwill or salvation army. This is not the site to use to "donate to a good cause". They take your clothes, give you practically nothing for it, then sell it for WAY higher than what they gave you.

If you're looking to make money off your clothing this is also not the place to take it to. You will spend more on gas taking it to the post office. Use Poshmark where you can set your own prices and have total control.