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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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Minnesota
1 review
1 helpful vote
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More details please!
October 11, 2016

The purchase process was a breeze! More product details could have eliminated the need for me to return my order. The fabric of one item was very thin and the fit of the other didn't work for me. More information on the fabric (light, medium or heavy weight) and fit (curvy or straight when indicated on item label) would be extremely helpful. The return process was very easy.

Date of experience: October 10, 2016
New Jersey
1 review
0 helpful votes
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Love ThredUp!
October 11, 2016

I've made 5 purchases from ThredUp and I have been completely happy with all items I've purchased. I am plus size girl and I prefer shopping online and this gives me an affordable way to do so. Shipping is prompt and I've never had an issue.

Date of experience: October 10, 2016
Washington
2 reviews
0 helpful votes
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I'm addicted
October 11, 2016

So far I have ordered twice from thredUP and have been very happy and impressed. The package comes wrapped like a high end retail shop and my items have been better and cuter than expected. I found som tops and sweaters that are different than the every day clothes. That's what is so fun and why I can't stop looking. I can't wait to clean out my closet and get some thredUP credit.

Date of experience: October 10, 2016
Washington
1 review
0 helpful votes
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Love three up
October 11, 2016

I love the idea of thrifting, but I get overwhelmed in thrift stores. This has been perfect for clothing for my kids and I.

Date of experience: October 10, 2016
Washington
1 review
0 helpful votes
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Fantastic online consignment!
October 11, 2016

I've become addicted to browsing the site! Everything I've bought has been in good condition. I've sent a few items back because of fit (but that's typical for me no matter where I buy from), and the returns process was simple and timely. I have recommended ThredUp to my friends and family.

Date of experience: October 10, 2016
India
2 reviews
1 helpful vote
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Thred Up for the win!
October 11, 2016

My daughter wanted a green princess dress that she could wear for Halloween but also wear for other occasions or school. She was so excited when we found one on Thred Up. Prefect color & size plus it was a great price!

Date of experience: October 10, 2016
Maryland
1 review
0 helpful votes
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I love Thred up
October 11, 2016

I have ordered numerous items from Thred up and all have arrived on time and packaged nicely. I have a few items to send back from my last order so I will let you know how that goes. I expect that it will go very smoothly. I am thinking about sending some of my nicer things to Thred up to sale as I have gained a few pounds. I anticipate a long relationship...

Date of experience: October 10, 2016
Virginia
1 review
0 helpful votes
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Ok purchase experience
October 11, 2016

I like shopping with the company, but I think the prices are a little high.

Date of experience: October 10, 2016
Tennessee
1 review
0 helpful votes
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Amazing!
October 11, 2016

I've ordered twice from thredUP and have been thrilled with both orders. The clothing arrives as described and the packaging is fun and creative. I love all of the items I've purchased so far and will continue to shop here.

Date of experience: October 10, 2016
Louisiana
1 review
0 helpful votes
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Always happy
October 11, 2016

I retrieved my items fairly quickly and loved them.

Date of experience: October 10, 2016
Illinois
2 reviews
0 helpful votes
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Overall, I love what I got. I appreciate you being there. That said... no box? Boo. Part of the fun of buying something online is opening the box. A bag just isn't the same.

Date of experience: October 10, 2016
California
2 reviews
0 helpful votes
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Better than what I had expected
October 11, 2016

Received clothing as scheduled to be delivered and I have to say that the quality of the clothing was much more than what I had even expected I got 2 pair of boots that I am truly excited to wear this winter

Date of experience: October 10, 2016
Georgia
1 review
0 helpful votes
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I hate going out shopping!
October 11, 2016

That's why I love thredUP! I can shop while i'm still in my PJ's, sipping coffee.

Date of experience: October 9, 2016
Massachusetts
1 review
0 helpful votes
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Fantastic deals!
October 11, 2016

Love how easy everything is! From selling your own clothes to purchasing new items for yourself, it couldn't be more simple.

Date of experience: October 9, 2016
Washington
2 reviews
0 helpful votes
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Delighted with all items ordered.
October 11, 2016

Just as I hoped. The items I have ordered are the right fit and in great condition and often new.

Date of experience: October 9, 2016
New Mexico
1 review
0 helpful votes
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A Great Way to Shop Second-Hand
October 11, 2016

I love thrift shopping, but I get frustrated when I find a beautiful item that isn't my size. With thredUP I can enter my size and a description of what I am looking for and dozens of options appear! It's a great way to pick up beautiful clothes for reasonable prices.

Date of experience: October 9, 2016
Texas
1 review
0 helpful votes
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Great shopping experience
January 18, 2021

Good selection, almost new items. I will definitely recommend your site

Date of experience: October 9, 2016
California
3 reviews
0 helpful votes
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Awesome Awesome
October 11, 2016

All the products I received arrived beautifully! From the box to the actually clothes and the bad was beautiful.

Date of experience: October 9, 2016
Alabama
1 review
0 helpful votes
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My sister recommended the site to me and I was skeptical at first but after browsing I was so impressed. I received a first purchase discount and found so many great items. Overall the experience was an A+. From browsing until I received my items, which came very quick, the experience was great!

Date of experience: October 9, 2016
Minnesota
1 review
0 helpful votes
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Excellent!
October 11, 2016

Great clothes, super cool, and cheap. Very quick to receive. Never go to my local thrift store again. I am shopping online at ThredUP!

Date of experience: October 9, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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