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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I've purchased a few beautiful jackets (blazers) from ThredUp and am so very pleased with my goodies! The jackets are in beautiful condition - ready to wear - and have not had any issues with the fit. I do wish you offered more intimate sizing info on your pages - can only help.
I had purchased an item that ended up being too small. I thought that returning the item would be a hassle, but it wasn't! I found the return label easily, and when I checked a week later for my refund - there it was in my account!
My purchases with Thredup have been pretty good until I purchased my last coach bag, that was supposed to be in excellent condition and was far from it. There was also what I thought was a cleanout bag in the order. So I filled it to capacity with new and like new girls clothes and shoes, and also a Coach hobo bag that I initially bought from thredup that was to small for my taste, (paid $108.99 for the bag)Upon making the return of the damaged coach bag, I sent the cleanout bag as well. When I emailed about my credit for the cleanout bag, I was informed that it couldn't be located. I was only offered a $100 for it, which I find to be an insult considering what I paid for the Coach hobo alone. Considering there were new and like new items enclosed. I wasn't expecting top dollar, but I expected more than $100 and I just want credit not the money. I have another cleanout bag that I originally ordered, but since this has happened, I will not be sending it. Very dissatisfied customer!
I love thred up! Their return policy is great, and what I receive is never any different than the pics and description. The quality of clothing is as good as new in most cases, but at a little lower cost.
Unfortunately i went on vacation and now my ticket is closed so i can not review Lenas customer service. She has helped me two times in 2 different situations and she is by far the best in customet service. And i mean in my life time in my experiences beyond this store. She is the reason i come back. Deserves a raise!
Overall my buying experience from thredUP has been great. I just have a concern with the inconsistency of the descriptions of items. Example, I bought a jacket which stated minor wear and tear and unsure of size. When I received the item, it still had the tags on it where it stated it was a size medium. Also, I believe the money which is given for the acceptable items in a submitted bag should increase. The selling price of the accepted items is almost a 300% markup, at least in my case. I think this way because of all the clothes that you did not accept, they are being donated or recycled which your company receives the tax write-off. I have learned the hard way and now selling my own clothes else where.
The ONLY COMPLAINT I HAVE: THE WHITE PURSE
THERE WERE LOTS OF MORE STAINS, THAT YOU DIDN'T TAKE WITH THE PURSE ON THE BOTTOM OF THE PURSE.
LOOKS ARE DECEIVING UNTIL YOU RECEIVE THE PACKAGE@ HOME
YOU NEED TO HAVE MORE PICTURES INSIDE/ OUTSIDE OF THE ITEMS.
I LIKE THE PURSE. I LIKE YOUR COMPANY, BUT MORE PICTURES.
The website search is amazing. I hate searching and the ease of placing my order keeps me coming back when ever I need an item.
One of my items was listed as having a small stain. I understand what i bought, and it really is a very small stain, but you know, it means I can't wear it to work. Maybe you can stop selling things that are stained.
I was looking for baby clothes for 2 people. The selection is great. The clothes are in excellent shape. Can hardly wait to do some more shoping.
I sent in a bag full of junior's clothing... Hollister, American Eagle, Express, etc. Some had tags, most never worn and in perfect condition. They gave me $0.80.
Then, when I looked at the site, I saw three pairs of Hollister shorts for sale that looked identical to the ones I sent in. Same sizes, same colors, same styles. These are the shorts that were supposedly "donated". I'll never sell to them again. And I refuse to buy anything from them and support their unethical business.
I have purchased about 10 articles of clothing from ThredUP so far, and every item has matched its description on the site perfectly. I am very impressed with ThredUP. It's my new favorite way to shop!
Easy process for orders and returns. Very satisfied with customer service and product quality.
I love the items I bought. Clean, good quality, good fit.
What was rated as new and price what not worth the deal.The bags were not even clean up properly before they were offered to be sold.
I have alsways been pleased in the past but with my last order I was not pleased with shipping. I had earned free shipping for the month, and everything in the past had shipped priority mail. However, the free shipping was not priority. This would normally be a big deal, but I am shipping to an APO, and waited two months for the package to arrive.
My experience was extremely frustrating! It was really difficult to believe the amount of money i was paid for my clothes/shoes! I will not be using this site ever again to send my items to sell. I was happy with the service on the purchasing side. Fast delivery, packaged nicely, easy returns.
I have ordered from ThredUp multiple times everything has been great always good quality and very good prices.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members