On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
THIEVES... SCAMMERS. They sold the clothes for good money and pay to original owners pennies. Then ask for a lot of money to returned and when cash out your few dollars the Visa Award Card do not work. Try to sell your clothes in EBay or give them to charity. I, will report Tup to the Consumer Protection Department.
These people are legal thieves. Don't waste your time. I would do better donating to charity and getting a tax deduction. I have really nice tings and they are pretty pricey. Thedup gives crumbs for them and they make the money. Now they've sneakily implemented a shipping and handling fee. I have given them a fair shot but they've shown me on 4 different occasions who they are. No more... Thanks Thredup, I believe you!
ThredUp is a total scam! I sent all brand new or barely used brand name items, including a brand new pair of Vera Wang boots, they accepted 7 items and gave me a lousy $2.65! What a joke!
I'll donate to my local Goodwill from now on and not some company making a killing off of ripping people off!
I sent in a full bag of new and like-new designer clothing (Anne Klein, Calvin Klein, Ann Taylor, etc. and a Coach bag). Six weeks later I had to follow up with them for payment and then was told my clothes were worth $12. I would have made 4 times this at my local consignment store. Very disappointed, I feel like this site is a scam.
I live in a small town with limited store selection. I appreciate a great sale and bargain. A trip to "shop" is not enjoyable. ThredUp is amazing! I have placed 3 orders and quality and prices are incredible. Shipping is quick and return for store credit just means I get to shop again (and was super easy!). I have been complimented on several of the items I got from ThredUp and just smile and say "thank you" knowing I paid a fraction of the cost and never left my home!
I received my order on time, the clothes that I ordered were exactly as pictured and described and they fit perfectly. I give threadUP a 5 star rating!
I made 18$ off of a bag full of designer items. I sent in two pairs of BRAND NEW Franco Sarto flats, they sold the black pair and said the tan pair were "stained/unclean". I WORE THEM ONCE! Do not sell to them, it is a scam.
They gave me practically nothing in the "up front" deal. Worst part: notified me every time something sold -- which added up to about 15 times what they gave me. Not a good deal. If you do this, use their consign option... beware!
I sent 2 bags of good clothes in and the feedback and rapid sales were so reinforcing! And I earned a return on my donation! Even better! I will keep using this site and will continue to tell my friends to check out thredUP Great concept!
They gave me $1.95 for a bag of clothes that would've sold for AT LEAST $25.00 probably closer to 40 at consignment. Did consignment for years, this is a rip off. Really ridiculous. Sell ebay, consignment or DONATE!
At first I loved ThredUP - I've been using their site for a while - things used to work pretty smoothly - the past year and a half though have been somewhat annoying - getting clothes that were marked NWT but then in person they had moth holes and such. Taking FOREVER to process bags and not letting you order more clean out bags. I have a bag that I sent in that was expected to be processed on 11/30 - it's now 12/14 and still nothing. I honestly hope your company can get it together soon because I love buying from you but not when it's this inconvenient - I'll find other avenues to shop. I hope this helps - make ThredUP great again!
My first two items sold for more than what they gave me and they still had 12 more things to sell. You probably make a tenth of what they make. I realize that they have overhead but we should get at least 30 %. Bag was supposed to be processed on 11/21 and wasn't processed until 12/8. Even when the bag is processed, they hold onto your proceeds for several more days--not sure why this is other than they are earning interest on my money. I will probably just donate in the future except for designer handbags. Then, you get a higher percentage and more control over the process.
Most descriptions give the actual waste and bust meassurements which makes it simple to know if it will fit, even if it is not your normal size. We all know different stores and manufacturers have different sizing. I have had sucess. Will continue to shop here.
You get pennies and they profit AND resell your stuff that does not sell on their site
I love there up I had a wonderful shopping experience and my order came within a reasonable time will definitely be buying again
I got great trade for my first shipment and much less for my second. I liked about half the items I ordered, and found that the measurements were accurate on maybe half the items. I'll probably use them again eventually but not for a while, their main perk is they are slightly more convenient than waiting in person at a Crossroads or Plato's Closet.
Was pleased with all my items except the Mickey sweatshirt as it says it is a 2T and would fit a 12-18 month old more :(
Great communication, packaging, and prompt delivery!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members