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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I sent in a huge bag of designer clothes, most of which they rejected ( which is reasonable since I dont expect them to spend time and money listings items they dont believe will yield a return). What I am not okay with is the way they split the proceeds on the accepted goods. In my case out of the 7 items they listed, I was given upfront a paltry $11.00. Then they went on to sell those 7 items pocketing approximately $60.00 more. Basically the split was 16% for me 84% for them. Can anyone say downright rip-off! I was under the impression the $11.00 upfront payment was payment 1, and that I would continue to receive additional monies as my items sold ( the consignment payment). Unfortunately thats not disclosed in the fine print. The upfront payout which is meager is all the money a supplier is given. Alternatively they may not even give you that and instead just put you on consignment. Even with that option you still only get a paltry 16% split. Either way you get hosed. Thredup however will go on to send you emails about how all your clothes are selling so well ( and how they are continuing to get rich off all your hard earned stuff). Once you realize you're not entitled to any of these proceeds, these emails only serve to further aggravate a person that you didn't just list them yourself on ebay in the first place! It would have actually been a great concept had it worked the way I originally envisioned. I mean who wouldn't love watching your stuff and profit balance simultaneously climb! Sadly that is not the deal here at all! Although I do like the sites concept, and I would shop here as a buyer, the ratio split for a prospective seller makes the premise of burning your clothes for fossil fuel a more attractive option than donating them to these shysters so they can grow rich off your hard earned stuff. If your expecting to participate in a fair business arrangement and to actually receive a reasonable split for all your hard earned stuff ( like 50/50 or at minimum 60/40. LOOK ELSEWHERE.
I submitted a very large bag full of good quality items, some never used. It took over a month for them to process the bag. They accepted 30 items and my payout was only $4.95. What bothers me is that they have sent me emails saying 7 of my items have sold. I made about 15 cents per item. Waste of time. I would have felt better donating these items to charity.
Thredup has fun clothing, good prices, fast shipping times and aso - their e-mails are fun and positive. Great to do business with them.
Love thredUP--great selection, great prices, convenient, easy returns. Definitely recommend to friends!
The Free The People dress I purchased looked prettier in the photo. What one doesn't see is how the dress flares out at the bottom - this isn't a complimentary look for me.
I have sent about 6 bags all designer clothes. The bags take too long to process. Two bags processed for decent amounts the 3rd was total consignment? That I can do at my local shop I really don't need tredup. Sorry but I think I may just stick to local shops and Ebay. Then donate the rest myself. I'm not sure why I'm paying you 9.99? You seem to be making lots more then me.
The quality of all garments I've purchased has been really great. The items are in near perfect/new condition and the variety of styles and brands is incredible. I've made 2 purchases so far and all aspects--from the available items, to purchasing, shipping and returns--has been easy. I'm a very happy customer!
The items I bought were even nicer than I imagined! They come packaged so nicely and arrived very quickly. The clothes are perfectly clean... I wore the skirt right away!
I first used threadup to clean out my closet. Now I shop there. The purchases I have made have been terrific. Just as advertised. Love getting great brands and styles at a less expensive price.
I have ordered from ThredUp a couple of times now and perfect everytime! I check back every couple of days to see what is new and the great deals I can get!
I've really enjoyed shopping at thredup. I'm not spending hours moving through multiple stores, and as long as I know my size (by brand), then shopping is so easy. I really appreciate being able to see real savings too.
I thought I was getting a shoulder purse and it is not. I thought it would be like new as advertised and it was not.
Easy to use - well organized - easy to search! Easy to refine and sort too! Very fast to load and updates quickly - good information.
Everything I have gotten has been in perfect condition. The clothes always smell fresh with a nice little tag. My kids and I can't wait for our orders to arrive. This is a very quality company.
Great website! I will be ordering more items in the future! The quality of the items I received was exactly the way it was described. The prices are fantastic, as well!
ThredUP have nice quality clothing at very reasonable prices. The clothing size chart is right on. I am having better luck shopping thru thredUP then in the stores.
I really enjoyed my time on thredUP, loved the array of items to choose from and the low prices! Especially loved that I received my turquoise box so quickly that I am now happily wearing my cool clothes!
Thanks thredUP!
Crescent
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members