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ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I am pleased with every item I buy from thredUP. They display and describe the items so well that I feel like I know what I'm buying is exactly what I ordered. Service is prompt. Communication is great. Prices are fantastic! I'll be back.
Ever notice that there's a new "good" review every day by someone who has never written any other reviews? How often do YOU go to these site to write a good review. Y
Here's the realrundown with Thredup.com--they are deliberately aren't clear with their business with you.
First, my friend/neighbor invited me to Thredup.com via sharing an item that she'd thought I'd like. When I set up an account, the item was listed as "Unavailable." But on my friend's account, it showed up as still available. In fact, the items that are in someone's cart say, "Reserved." When I contacted Customer Service about it, they stated that my account was set up in a different Distribution Center. But my friend is a neighbor, so the "Distribution Center" is for new accounts. So the discount of $10 off that we get as new accounts only goes towards a certain selection of clothing. Which is crap. Because my friend gets access to some great stuff, but all the stuff listed in this other selection was CRAP. Barely clearance worthy.
But I shopped there and sent in a few bags. Once, I sent in a full bag and got NOTHING because they took out the cost of shipping ($9.99). It's really kind of degrading how little you might get for good, practically new, perfectly clean clothes. Likely because they have overstock. But just read the past (legitimate--not the one-review positive stuff obviously written by employees of the company) reviews.
Also, if you have any amount of credit, it's a good chance you can't request a new bag to build up a pot to buy stuff. They will claim they are getting too many bags at once. But hey, if you want to start a new account, then of course you can get a bag!
And my final complaint, is that if you have something in your cart, prepare for the price to go up on you overnight. FOR NO REASON. When I wrote in to ask, not surprisingly, NO RESPONSE.
I applaud them for doing something for the planet. But honestly, safe yourself the grief and THRIFT LOCAL.
I love the items I've purchased from ThredUp. I do wish more garments had measurements though. I used to also purchase similar items from another site which did list measurements and that made it easier to determine if something would fit prior to ordering it. As a result, I frequently pass up items I might be happy with, because I'm not sure based solely on the size if it will fit or not.
Satisfied, surprised, and pleased with finding this site. Have received two orders thus far and I will definitely recommend thredUP to others.
I like that you don't need to go to a Garage sale or flee market to buy amazing pieces and I like that you can also return it.
It's always fun to get the thred up box in the mail! The items I've gotten have all been in good condition. One item of clothing has an awkward fit, so I may return it. It's the first item I had to return, so I'll see how that goes. Otherwise I'm pretty happy with what I have purchased.
I enjoy ordering from threadUP because it's worry-free shopping! If something arrives and doesn't fit or looks unflattering on me I know I can easily return it for free. I love a great bargain, and there are plenty to be found. Also, they measure each article of clothing which takes the guesswork out of otherwise confusing manufacturer sizing.
ThredUp is easy to use and is a great place to find awesome deals. Items come to you in a pretty box, with thredUp tags, wrapped in tissue paper, packed with care. Items feel new, but at a fraction of the price!
Shopping from ThredUp is like going to all the consignment, thrift and garage sales across the US and picking the best pieces among all the rubbage. I love that they take in the goods and do a generous analysis to decide if the item is sellable and price accordingly. I have never been disappointed with items I've ordered for me or the kids. Find the prices on the kids clothing could be a little better to align with the market, but overall I think the prices are not bad. Will definitely keep shopping here for my family.
Great website shopping experience! Awesome selection, good shipping time. Loved the packaging! I love the clothes. The quality was amazing. I am very happy and already returned for round two!
So I got turned on to Thredup this past Fall and I am now on my 12th pair of awesome shoes that I've ordered from Thredup! I'm definitely hooked! The shoes I've purchased have either said, "looks like new" or "have some wear". To be perfectly honest, even the ones that say "have some wear" look like they were hardly ever worn. In my opinion, Thredup under promises and over delivers with their merchandise every time. I am beyond thrilled each time I receive my aqua box on my doorstep. And I love their "upcycle" concept of reusing the box and the tissue paper. Cheers to promoting "green."
I ordered 2 pairs of wool pants. One pair was exactly what I expected and I love them. The 2nd pair was obviously incorrectly listed as they were far from being "wool" pants band because they were final clearance, I can not return. Not sure I will order again from your website if I can not trust your description as listed...
THIS COMPANY SEEMS LIKE A TOTAL SCAM, I SENT THEM CLOTHES THINKING I COULD MAKE SOME EXTRA CASH BEING A BROKE COLLEGE STUDENT, BUT I HAVE NOT GOTTEN ANY INFORMATION ABOUT A PAYMENT AND YET ALL MY CLOTHES THAT WERE LISTED SOLD, SO THEY GOT TO MAKE THEIR MONEY, BUT YET I HAVE NOT RECEIVED A SINGLE PENNY!
This company has me mystified... after reading all the negative reviews I decided to proceed anyway (mainly out of curiosity.) I sent in about 150 nice items (absolutely NO damaged/stained/worn looking items) in two HUGE bags. They accepted 7 items and even after two have sold and the others are projected to sell I will be getting a big fat $0. As far as I can tell, the company seems to be preying on just about everyone to get their merchandise, and that just isn't right and it's downright Un-American. I am planning on contacting the Better Business Bureau and I urge everyone else who has been ripped off to do the same. This company is not providing a legitimate service, under any kind of business model. So sad and so wrong...
Overall, I like thredUP, but it's difficult for me to determine how the items will fit based on the photographs provided. Basic measurements are often available, but a couple items I ordered looked form-fitting in the photo, only to arrive and be quite loose/flowy. I still like the items, so I kept them, but I feel the photos could have better reflected the style of the clothes.
Was well pleased with everythingand will be back to order againhave a great day and keep up the good wwork
Especially with a small child:-) I am finding great brands at great prices, and can take care of it all from home and a post office!
I love Thred Up! Shopping couldn't be easier. And the styles and selection couldn't be better. I have purchased casual outfits and cocktail dresse looking like a million dollars for pennies. I tell all my friends about this app.
Items were better then expected and I sold my items so quickly
I called customer service 1x and they were very helpful
This is a great site. You can look st just what you want and the pics and descriptions match perfectly. Love it!
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.

