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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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Texas
1 review
0 helpful votes
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ThredUP Rocks!
January 18, 2017

I am pleased with every item I buy from thredUP. They display and describe the items so well that I feel like I know what I'm buying is exactly what I ordered. Service is prompt. Communication is great. Prices are fantastic! I'll be back.

Date of experience: January 17, 2017
Arizona
1 review
13 helpful votes
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Ever notice that there's a new "good" review every day by someone who has never written any other reviews? How often do YOU go to these site to write a good review. Y

Here's the realrundown with Thredup.com--they are deliberately aren't clear with their business with you.

First, my friend/neighbor invited me to Thredup.com via sharing an item that she'd thought I'd like. When I set up an account, the item was listed as "Unavailable." But on my friend's account, it showed up as still available. In fact, the items that are in someone's cart say, "Reserved." When I contacted Customer Service about it, they stated that my account was set up in a different Distribution Center. But my friend is a neighbor, so the "Distribution Center" is for new accounts. So the discount of $10 off that we get as new accounts only goes towards a certain selection of clothing. Which is crap. Because my friend gets access to some great stuff, but all the stuff listed in this other selection was CRAP. Barely clearance worthy.

But I shopped there and sent in a few bags. Once, I sent in a full bag and got NOTHING because they took out the cost of shipping ($9.99). It's really kind of degrading how little you might get for good, practically new, perfectly clean clothes. Likely because they have overstock. But just read the past (legitimate--not the one-review positive stuff obviously written by employees of the company) reviews.

Also, if you have any amount of credit, it's a good chance you can't request a new bag to build up a pot to buy stuff. They will claim they are getting too many bags at once. But hey, if you want to start a new account, then of course you can get a bag!

And my final complaint, is that if you have something in your cart, prepare for the price to go up on you overnight. FOR NO REASON. When I wrote in to ask, not surprisingly, NO RESPONSE.

I applaud them for doing something for the planet. But honestly, safe yourself the grief and THRIFT LOCAL.

Date of experience: January 17, 2017
Ohio
2 reviews
3 helpful votes
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I love the items I've purchased from ThredUp. I do wish more garments had measurements though. I used to also purchase similar items from another site which did list measurements and that made it easier to determine if something would fit prior to ordering it. As a result, I frequently pass up items I might be happy with, because I'm not sure based solely on the size if it will fit or not.

Date of experience: January 16, 2017
California
1 review
0 helpful votes
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Very satisfied.
January 15, 2017

Satisfied, surprised, and pleased with finding this site. Have received two orders thus far and I will definitely recommend thredUP to others.

Date of experience: January 15, 2017
California
1 review
0 helpful votes
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Amazing finds for your money
January 18, 2021

I like that you don't need to go to a Garage sale or flee market to buy amazing pieces and I like that you can also return it.

Date of experience: January 14, 2017
New York
1 review
0 helpful votes
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Always fun
January 14, 2017

It's always fun to get the thred up box in the mail! The items I've gotten have all been in good condition. One item of clothing has an awkward fit, so I may return it. It's the first item I had to return, so I'll see how that goes. Otherwise I'm pretty happy with what I have purchased.

Date of experience: January 14, 2017
California
1 review
0 helpful votes
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Great prices, fast delivery!
January 14, 2017

I enjoy ordering from threadUP because it's worry-free shopping! If something arrives and doesn't fit or looks unflattering on me I know I can easily return it for free. I love a great bargain, and there are plenty to be found. Also, they measure each article of clothing which takes the guesswork out of otherwise confusing manufacturer sizing.

Date of experience: January 13, 2017
Texas
1 review
2 helpful votes
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Great finds
January 13, 2017

ThredUp is easy to use and is a great place to find awesome deals. Items come to you in a pretty box, with thredUp tags, wrapped in tissue paper, packed with care. Items feel new, but at a fraction of the price!

Date of experience: January 13, 2017
Arkansas
1 review
0 helpful votes
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Love the concept
January 18, 2021

Shopping from ThredUp is like going to all the consignment, thrift and garage sales across the US and picking the best pieces among all the rubbage. I love that they take in the goods and do a generous analysis to decide if the item is sellable and price accordingly. I have never been disappointed with items I've ordered for me or the kids. Find the prices on the kids clothing could be a little better to align with the market, but overall I think the prices are not bad. Will definitely keep shopping here for my family.

Date of experience: January 13, 2017
Singapore
2 reviews
1 helpful vote
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Love thredUP!
January 13, 2017

Great website shopping experience! Awesome selection, good shipping time. Loved the packaging! I love the clothes. The quality was amazing. I am very happy and already returned for round two!

Date of experience: January 12, 2017
California
1 review
1 helpful vote
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So I got turned on to Thredup this past Fall and I am now on my 12th pair of awesome shoes that I've ordered from Thredup! I'm definitely hooked! The shoes I've purchased have either said, "looks like new" or "have some wear". To be perfectly honest, even the ones that say "have some wear" look like they were hardly ever worn. In my opinion, Thredup under promises and over delivers with their merchandise every time. I am beyond thrilled each time I receive my aqua box on my doorstep. And I love their "upcycle" concept of reusing the box and the tissue paper. Cheers to promoting "green."

Date of experience: January 12, 2017
New Hampshire
1 review
3 helpful votes
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I ordered 2 pairs of wool pants. One pair was exactly what I expected and I love them. The 2nd pair was obviously incorrectly listed as they were far from being "wool" pants band because they were final clearance, I can not return. Not sure I will order again from your website if I can not trust your description as listed...

Date of experience: January 12, 2017
Georgia
1 review
18 helpful votes
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HORRIBLE
January 12, 2017

THIS COMPANY SEEMS LIKE A TOTAL SCAM, I SENT THEM CLOTHES THINKING I COULD MAKE SOME EXTRA CASH BEING A BROKE COLLEGE STUDENT, BUT I HAVE NOT GOTTEN ANY INFORMATION ABOUT A PAYMENT AND YET ALL MY CLOTHES THAT WERE LISTED SOLD, SO THEY GOT TO MAKE THEIR MONEY, BUT YET I HAVE NOT RECEIVED A SINGLE PENNY!

Date of experience: January 12, 2017
Oregon
1 review
15 helpful votes
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This company has me mystified... after reading all the negative reviews I decided to proceed anyway (mainly out of curiosity.) I sent in about 150 nice items (absolutely NO damaged/stained/worn looking items) in two HUGE bags. They accepted 7 items and even after two have sold and the others are projected to sell I will be getting a big fat $0. As far as I can tell, the company seems to be preying on just about everyone to get their merchandise, and that just isn't right and it's downright Un-American. I am planning on contacting the Better Business Bureau and I urge everyone else who has been ripped off to do the same. This company is not providing a legitimate service, under any kind of business model. So sad and so wrong...

Date of experience: January 12, 2017
Michigan
1 review
2 helpful votes
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I love the clothes.
January 13, 2017

Overall, I like thredUP, but it's difficult for me to determine how the items will fit based on the photographs provided. Basic measurements are often available, but a couple items I ordered looked form-fitting in the photo, only to arrive and be quite loose/flowy. I still like the items, so I kept them, but I feel the photos could have better reflected the style of the clothes.

Date of experience: January 12, 2017
Iowa
1 review
0 helpful votes
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Was well pleased with everythingand will be back to order againhave a great day and keep up the good wwork

Date of experience: January 12, 2017
Florida
1 review
0 helpful votes
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Especially with a small child:-) I am finding great brands at great prices, and can take care of it all from home and a post office!

Date of experience: January 11, 2017
California
2 reviews
0 helpful votes
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Amaxing
February 12, 2017

I love Thred Up! Shopping couldn't be easier. And the styles and selection couldn't be better. I have purchased casual outfits and cocktail dresse looking like a million dollars for pennies. I tell all my friends about this app.

Date of experience: January 11, 2017
California
1 review
0 helpful votes
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Very pleased as seller and buyer
January 18, 2021

Items were better then expected and I sold my items so quickly
I called customer service 1x and they were very helpful

Date of experience: January 11, 2017
Florida
1 review
0 helpful votes
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This is a great site. You can look st just what you want and the pics and descriptions match perfectly. Love it!

Date of experience: January 11, 2017

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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