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The Whiz Cells

4.2

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The Whiz Cells Reviews Summary

The Whiz Cells has a rating of 4.2 stars from 402 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Whiz Cells most frequently mention customer service, easy process and fair price. The Whiz Cells ranks 1st among Sell Cell Phone sites.

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3,503 reviews

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New York
1 review
0 helpful votes
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Excellent Service Everytime
July 17, 2024

I've been using whiz cells for all my iPhone buyback needs. Never has an issue. Great customer service.

Date of experience: July 7, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

California
1 review
0 helpful votes
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Smooth
July 15, 2024

Wasn't sure what to expect from a company I've never worked with before. I was pleasantly surprised. The process was straight forward, the email with the QR code easy to find, and the email response that they received my phone and how to access my chosen payment method (gift card) was clear. I would definitely use them in the future, should I have any phone selling needs.

Date of experience: July 5, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Illinois
1 review
0 helpful votes
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Quick and easy
July 14, 2024

The process was easy and quick. I received the payment swiftly.

Date of experience: July 4, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

New York
1 review
0 helpful votes
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Super fast turnaround.
July 13, 2024

I sent phones to Whizcells and a competitor to judge which service was better. I am still waiting to hear back from the other company and I got my payment from Whizcells days ago. No hassles. Paid what they quoted. Would definitely do business with them again.

Date of experience: July 3, 2024
Illinois
1 review
2 helpful votes
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DO NOT USE THIS SERVICE
July 13, 2024

Changed the description on my phone saying it had scratches on the screen when there was no scratches at all on my screen.

Date of experience: July 2, 2024
Travis M. — The Whiz Cells Rep
over a year old

The description on our website states that in order to qualify for the full quoted price there cannot be any screen scratches that can be felt by the fingernail. The scratches on your device were not only deep enough to be felt but they were worn with dirt in them, indicating that they had been present for a while. You had the option to decline the quote & have the device sent back to you at our cost.

Texas
1 review
0 helpful votes
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Very simple task
July 12, 2024

It really is as simple as 3-4 steps. Choose PayPal if you'd like your funds the moment they're done inspecting your phone.

Date of experience: July 2, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Oklahoma
1 review
2 helpful votes
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I filled out the quote on the website and was quoted $105 for an iPad. After they received it, they adjusted the quote to $70 and said it had scratches. The option choses online was Good -- Few Light Scratches. The next option is Cracked Glass. There's nothing in between. Their explanation was they were changing the quote so they could turn a profit after repairing the device. I feel that should have been made clear on the initial quote or the website updated to reflect the correct pricing.

Date of experience: July 1, 2024
Travis M. — The Whiz Cells Rep
over a year old

Hi Brent, I am very sorry to hear that you are unhappy with our service. There is an infinitely wide range of conditions. We used to have many condition options and it became confusing to the sellers. Every device is judged based on its merit. In your case I see the real issue is we did not communicate with you what the biggest difference was. On our site, you received a quote for a cellular unlocked model and we received a wifi-only model. I apologize that this was not clearly communicated to you. I will address that with our team. Thank you for giving us an opportunity.

China
1 review
1 helpful vote
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Bait and switch?
July 6, 2024

I sent in a very good condition iPhone 12 and was quoted $140 online. Sent it in and they came back with an offer of $70. I took the offer as I suppose most would after going through the trouble of sending it in. In hindsight… I would have just sold in FB marketplace.

Date of experience: June 26, 2024
Travis M. — The Whiz Cells Rep
over a year old

The device that you sent in was an iPhone 12 Mini. Our website clearly states that devices must have a clean IMEI/ESN & battery health above 85% in order to qualify for the full quote. The device that you sent in had a lower battery health & also had a bad IMEI/ENS due to being flagged by AT&T due to the device not being paid off. This was not a case of bait & switch, this was a case of you not complying with the criteria of what was accepted.

Texas
1 review
0 helpful votes
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Great Experience
July 6, 2024
Updated review

Good reliable easy to use fast payment would recommend them to any one

Date of experience: June 25, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.


Good reliable easy to use
June 21, 2024
Previous review

Good reliable easy to use

Date of experience: June 10, 2024
California
2 reviews
0 helpful votes
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Sold phone
July 5, 2024

Sold an extra phone. Came across website and had great reviews. Received quote and payment within 3 days. Great service

Date of experience: June 25, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Tennessee
1 review
0 helpful votes
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Great job
July 5, 2024

The price I was quoted was what I received. Also the the turn around time was great. I will be doing business with you all soon.

Date of experience: June 25, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Indiana
1 review
0 helpful votes
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The directions on how to send my sale piece were easy to follow, postage was covered and I was paid in full within 24 hours once my item was received. Excellent service!

Date of experience: June 22, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Alabama
2 reviews
0 helpful votes
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Phone Business
July 1, 2024

I don't really know how I feel about this experience yet. Ask me after I receive my money.

Date of experience: June 21, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. We look forward to earning your 5 star review upon the completion of your order.

California
1 review
0 helpful votes
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Offer price is good. Transaction really smooth and I receive payment instantly.

Date of experience: June 18, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Alabama
1 review
0 helpful votes
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Best Business to sell your phone to
June 28, 2024
Updated review

They are fair, very good to do business with. I have never been disappointed with the quote and payment process. They are my go to site for all my used phone sales.

Date of experience: June 18, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.


Awesome!They are very trustworthy!
September 12, 2023
Previous review

I have been selling my used phones to them quite a few times now. They are very fast in inspection and payment. I will keep using them for the foreseeable future.

Date of experience: September 12, 2023
Pennsylvania
1 review
0 helpful votes
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Fast Service
June 28, 2024

As always, they pay out very quickly when they receive the device, though they may want to update the verbiage on their website. It seemed like they processed Payment seven days a week when they do not work on weekends. They received my shipment on a Saturday morning And I emailed for a status and they said that they do not process on weekends. Which is not exactly advertised on their website. So I was stuck waiting for it until early Monday afternoon. Beyond that they have always been great and very quick to take care of it. Always take the option to deliver your own package.

Date of experience: June 18, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future. We normally process devices on weekends but have been unable to recently due to staffing issues. We are hoping to be able to resume this again soon.

Georgia
1 review
0 helpful votes
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Great Experience
June 22, 2024

My transaction was completely painless and handled in a timely manner. I would recommend this service.

Date of experience: June 12, 2024
Wyoming
1 review
0 helpful votes
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Honest and very quick payment
June 15, 2024

My experience has been excellent with the whiz cells. I have sold devices to them a few times and never had any issues.

Date of experience: June 5, 2024
Ohio
1 review
0 helpful votes
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I sold my Samsung Galaxy to WhizCells. I got a pre-paid USPS mailer and was paid back exactly what was offered through venmo.

Easy process and they offered a very good rate.

Date of experience: June 3, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Kentucky
1 review
0 helpful votes
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Easiest transaction ever
June 1, 2024

This was the most unproblematic transaction ever easy to do and the follow up was excellent they have a repeat customer

Date of experience: May 22, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.