Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TheTreeCenter

TheTreeCenter

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate TheTreeCenter?
grey stargrey stargrey stargrey stargrey star

TheTreeCenter Reviews Summary

TheTreeCenter has a rating of 2.6 stars from 204 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TheTreeCenter most frequently mention customer service, local nursery and gallon pot. TheTreeCenter ranks 4th among Trees sites.

service
38
value
41
shipping
39
returns
27
quality
41

We monitor reviews for authenticity

Massachusetts
2 reviews
0 helpful votes
Follow Sharon S.
Unfollow Sharon S.
Share Review
Report Review

I ordered arborvitae trees and one Japanese maple. The arborvitae trees looked great and are doing well. The Japanese maple is a little more delicate and came with some broken branches and a little browning on the leaves. Hopefully it recovers fully. I think it will.

Date of experience: July 1, 2020
Illinois
3 reviews
0 helpful votes
Follow Charemi J.
Unfollow Charemi J.
Share Review
Report Review

My hydrangeas arrived healthy, but a little withered due to the extreme heat. After a little water they perked up, beautiful as ever!

Date of experience: June 29, 2020
Virginia
1 review
0 helpful votes
Follow Patrice B.
Unfollow Patrice B.
Share Review
Report Review

Some good, some not
June 30, 2020

Plants arrived in a timely manner and were boxed well. The 5 gallon ones were a nice size and full. The one gallon was small. It is better to spend the extra money for the larger size. The bad news is that all 3 have leaf shot fungus. I am hoping they all survive. We'll see. Trimmed the majority of the diseased leaves off which of course made the plants shorter and way less full.

Date of experience: June 29, 2020
Georgia
1 review
0 helpful votes
Follow William G.
Unfollow William G.
Share Review
Report Review

Just okay
June 29, 2020

Ordered quite a few plants/trees. Most were ok, but 3 died within a week of planting and another one looks like it might be dying. No guarantee or warranty unless you pay extra. Trees not what they picture. Delivery and packaging was good. All orders received within 2 weeks of placing order. Will wait and see how many more die before deciding to order from them again.

Date of experience: June 28, 2020
Ohio
1 review
1 helpful vote
Follow Michael J.
Unfollow Michael J.
Share Review
Report Review

Beware of buying from this company! The pictures of trees they have on line are very deceiving. My tree arrived in a pot with loose dirt instead of a bag as promised in the description. The tree was so small that you could not plant in the down. I paid $126.00 for this tree that was worth about $25.00. Don't fall for their pictures or descriptions of trees and plants. You will disappointed. I issued a complaint with them and they never contacted me. Do not waste your money buying from this money..

Date of experience: June 27, 2020
New Hampshire
2 reviews
0 helpful votes
Follow Linda L.
Unfollow Linda L.
Share Review
Report Review

The trees were abut 3 ft tall and looked healthy. Arrived very promptly. Smooth transaction. I was kept apprised of their arrival time so i was able to coordinate and have them planted soon after.

Date of experience: June 26, 2020
Pennsylvania
1 review
0 helpful votes
Follow Eileen P.
Unfollow Eileen P.
Share Review
Report Review

New Buyer
June 26, 2020

First time buyer. I was impressed with speed of delivery and quality of packaging and planting instructions. Shrubs are planted and happy in their new home. Will be back.

Date of experience: June 25, 2020
Minnesota
1 review
0 helpful votes
Follow Scott M.
Unfollow Scott M.
Share Review
Report Review

TheTreeCenterRocks
June 26, 2020

I am new to TheTreeCenter this season and I have gotten 3 separate large orders and they knocked it out of the park each time. Plants arrive in great shape due to their wonderful packing methods. I got a great vibe from their website and I have not been disappointed. I love all the information available on their site also, it makes me more confident in what I should order for each area I am planting. I will continue to order from them until I am out of room!

Date of experience: June 24, 2020
South Carolina
1 review
0 helpful votes
Follow Ann R.
Unfollow Ann R.
Share Review
Report Review

Good service.
June 24, 2020

I have ordered several times from this company and am pleased with the promptness and quality of the shipping process. The plants all arrived in perfect condition, healthy and ready to be planted. I will certainly use them again.

Date of experience: June 24, 2020
Kentucky
1 review
0 helpful votes
Follow Robbie T.
Unfollow Robbie T.
Share Review
Report Review

Cherry laurels
June 24, 2020

Got them in good condition in the package. Planted them like 2 days later that was about 2 weeks ago. They are doing good still fingers crossed. I do recommend them better than homedepot or something.

Date of experience: June 24, 2020
New York
1 review
0 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

Over the last month, I placed several orders with the company. All were delivered within 2-3 days. Plants arrived in excellent condition. The packaging is superb and very protective of the shrubs. The only thing negative that I can state is that you better order the largest sizes you can. The two gallon shrubs are much smaller than expected. The beautiful pictures give a feeling of very large plants. They are only photos of fully mature ones. Other than that, the shrubs are beautiful and healthy and are so far prospering very well. I now have over twelve very exotic plants in my yard. My front plantings are the envy of the neighborhood. Over all, I am very happy with my dealings with The Tre Tree center and have been suggesting them to all my friends. Just be careful on the size you order. I am an 81 yr. Old gardener and so far my plants and I have escaped Covid19

Date of experience: June 22, 2020
Illinois
2 reviews
0 helpful votes
Follow Mario N.
Unfollow Mario N.
Share Review
Report Review

Overall, I'm satisfied with the plants and trees I received from the Tree Center. A couple of the plants arrived partialy broken so I prunded off the broken limbs and I'm hoping they will survive - only reason for the 4 rating. Watering right after you receive the boxes is important - some of the plants have experienced shock as parts have dried up and died. I think this is expected given what we are asking the Tree Center to do in order to receive our new trees. Now for the positives - trees and plants arrived as prescribed with no errors. I didn't have to go to the local nursery to drag the plants home or pay the high prices being offered at the nursery for larger fuller trees - I am okay with getting smaller trees that are easy for me to plant on my own versus having to hire a landscaping crew to do the planting. Everything is planted now and looking good. Saved a lot of $$'s doing it myself.

Date of experience: June 22, 2020
Virginia
1 review
0 helpful votes
Follow Jennifer P.
Unfollow Jennifer P.
Share Review
Report Review

Great products
June 22, 2020

Great products, shrubs arrived in good healthy condition and in a timely manner. I would most definitely order again

Date of experience: June 22, 2020
Michigan
1 review
0 helpful votes
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

I wondered how a live plant/tree would handle the shipping process -- but it arrived in very good condition. It was obvious that the Tree Center put a lot of time and attention into the packaging. The tree is in the ground - so far, so good!

Date of experience: June 22, 2020
Virginia
1 review
0 helpful votes
Follow Jayme K.
Unfollow Jayme K.
Share Review
Report Review

Great Service
June 23, 2020

Everything I ordered arrived in great condition, and is doing really well! I couldn't be happier! I will definitely be making all future plant purchases here

Date of experience: June 21, 2020
Pennsylvania
1 review
0 helpful votes
Follow Rebecca g.
Unfollow Rebecca g.
Share Review
Report Review

We received our plants very quickly they were packed with TLC and we planted them today. Can't wait to see how they fill in to create a privacy fence.

Date of experience: June 20, 2020
Georgia
1 review
0 helpful votes
Follow Stefanie R.
Unfollow Stefanie R.
Share Review
Report Review

Plant shipment
June 19, 2020

All arrived in great shape. Many thanks... Wonderful prices... fast service This was my third order...

Date of experience: June 18, 2020
Michigan
1 review
0 helpful votes
Follow Nataliya G.
Unfollow Nataliya G.
Share Review
Report Review

Great service!
June 17, 2020

Trees were delivered quickly, arrived well packaged. They are still alive so far:-). Great service! Thank you

Date of experience: June 16, 2020
New Mexico
1 review
0 helpful votes
Follow Paulette H.
Unfollow Paulette H.
Share Review
Report Review

Customer service
June 17, 2020

Customer service was excellent! They handled our claim quickly and professionally! This is a great company to do business with!

Date of experience: June 16, 2020
Tennessee
1 review
0 helpful votes
Follow Carole R.
Unfollow Carole R.
Share Review
Report Review

Bought 3 Little Gem Magnolias. One was a little beat up as 2 were packed together but all in all they were nice trees and are planted in my backyard. Watering everyday to keep them in good health. I will order other plants from the tree center later on. Shipped fast and received them in 2 days. Very good service,
Thanks, Carole R.

Date of experience: June 14, 2020