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TheTreeCenter

2.6

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TheTreeCenter Reviews Summary

TheTreeCenter has a rating of 2.6 stars from 204 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TheTreeCenter most frequently mention customer service, local nursery and gallon pot. TheTreeCenter ranks 4th among Trees sites.

service
38
value
41
shipping
39
returns
27
quality
41

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New Jersey
3 reviews
0 helpful votes
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Vanillastrawberryhydrangea
September 10, 2020

Beautiful specimen. So pleased I ordered again yesterday and am ordering again today. I can't think of a better company to order from. Thank you.

Date of experience: September 9, 2020
New York
1 review
0 helpful votes
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I have ordered trees and shrubs several times now from The Tree Center, with mixed results from quality of product—from excellent to mediocre (I wouldn't have chosen the particular item if I were shopping in person; would have chosen a better one or gone without)—and results of shipping (from excellent to several broken branches). Also, $$ spent to get free shipping has gone up a whopping 50! Don't need the new fancy enclosures introduced in 2020; the less expensive ones were just fine!

Date of experience: September 6, 2020
Tennessee
1 review
0 helpful votes
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Trees
September 5, 2020

Ordered three trees, all arrived in good shape, but I was disappointed with two of the trees had the tops or heart of the tree cut off to fit in the box. I planted all three trees, but the two with the tops cut out look really bad.

Date of experience: September 5, 2020
New York
3 reviews
0 helpful votes
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Backyard
August 31, 2020

Read some not-Sonics reviews. My order was promptly delivered and I planted them as per instructions. Waiting to see if all is well but they look great.

Date of experience: August 29, 2020
District of Columbia
1 review
0 helpful votes
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I bought two Mountain Fire Pierus 2 Gallon Plants from your company. One was perfect the other was quite a bit smaller and weaker. I have purchased from you several times in the past and have always received beautiful plants. I was a little disappointed this time. The weaker plant is not growing as well as the other plant.

Date of experience: August 22, 2020
Indiana
1 review
0 helpful votes
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Excellence service!
August 10, 2020

The website was very user friendly. Everything was easy. My bushes came when expected and they were beautiful and packed so well! I would definitely order from The Tree Center again.

Date of experience: August 10, 2020
Ohio
1 review
0 helpful votes
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Bad experience
August 9, 2020

I bought a shrub at a premium price and it died after 4 months. The same species was purchased at Lowe's 3 years ago and are thriving in the same spot, same care. Lowe's has a one year guarantee and Tree center only guarantees if you buy a plan.
I think if you don't buy the plan they send you second rate stuff.

Date of experience: August 9, 2020
Virginia
1 review
0 helpful votes
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Good and Bad
July 31, 2020

The two large plants I ordered arrived in good shape but this was the condition of the hydrangea. It has subsequently dried up. Disappointing.

+3
Date of experience: July 29, 2020
Indiana
2 reviews
0 helpful votes
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Great trees
July 27, 2020

Well packaged and fed before transit with FedEx... the health and quality of my dogwoods and Japanese maple were first rate.

Date of experience: July 26, 2020
Florida
1 review
0 helpful votes
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So Far, So Good...
July 22, 2020

My Hollywood Juniper arrived well packaged and was ready for planting. "Junie B" appears healthy so we'll see how the next 30-days go!

One concern about the top of the tree bending, due to the packaging I'm sure, but how long before that resolves itself? Otherwise, very, very pleased... I would highly recommend the Tree Center. I will be back for an American Red Maple... stand by!

Date of experience: July 21, 2020
Colorado
1 review
0 helpful votes
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Perfect!
July 21, 2020

Received beautifully packed and nicely shaped! I will be planting it next week and am looking forward to decorating it for xmas when it grows up a bit

Date of experience: July 20, 2020
Arkansas
1 review
1 helpful vote
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I wouldn't buy this again total waste of money. The first fwe day it was doing good but i doint know what happened to it it starting wiltingvery bad we tried everything but it still going down i an very disappointed for what i paid for iti wish i could get a refund for it or a replacement at least

Date of experience: July 15, 2020
Massachusetts
2 reviews
0 helpful votes
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I received my tree quickly. The tree center packaged it very well and the soil was still moist when I opened the box. My concern is more related to the carrier who left the package on my walkway laying on the side.

Date of experience: July 15, 2020
Texas
1 review
0 helpful votes
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Best Ever!
July 14, 2020

Shipment was fast, service was intelligent and friendly, and foremost, the plants showed up in terrific fashion! Be back soon Tree Center for another load.

Date of experience: July 13, 2020
New York
2 reviews
0 helpful votes
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These people put a lot of care into their work. My Italian Cypress trees are like my new babies. They are out of the ordinary- wouldn't find these at my local garden center!

Date of experience: July 12, 2020
Washington
1 review
0 helpful votes
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I call him Blaze
July 11, 2020

I got my Black Diamond Crepe Myrtle this past Sunday. It was delayed due to the holiday. He is doing well between my watering and the rain. I named him Blaze as he is the crimson flowering one. I am waiting on my stake kit to arrive. He is doing well. Will definitely purchase from the tree center again. I think i want a couple more for the backyard.

Date of experience: July 10, 2020
Texas
1 review
0 helpful votes
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Excellent tree
July 11, 2020

Nice and packed and neatly arrived. Healthy tree and fast delivery. I recommend this company... very nice and quick customer service

Date of experience: July 10, 2020
Maine
2 reviews
0 helpful votes
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Given the options for online nursery orders, know that the choices are wide, the stated sizing more or less accurate, the shipping out speed, and actual packing perfection.

Date of experience: July 8, 2020
Colorado
1 review
0 helpful votes
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During social distancing [due to Covid19] I used this company for 1-2 months. I have been purchasing plants and trees for 10 years or more. They are without doubt the worst for customer service and value.

Here is a typical appearance of the bushes and trees once they arrived (below).

I had 7 arborvitae die within 2 weeks, all the same way, despite being placed in several different locations. I think they were exposed to cold along the way. I took pictures and submitted them online: they lost the email and would not reimburse me because I did not purchase the 1 year warranty.

I placed a large order - it never showed up. I contacted them 1 month after the purchase and they said 'sorry, we will have it out shortly.' Then two months after the order, I receive email saying that the order is cancelled. Okay. But you would think they would be willing to work with me on replacing the order. But no; it's been such a pain working with the customer service. You simply receive a 1 line email response each time.

Stay away.

Date of experience: July 5, 2020
Utah
4 reviews
0 helpful votes
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Great Service
July 2, 2020

Ordered the trees on a Sunday and they were scheduled to be delivered a week from Monday but they actually showed up on the previous Friday which was a pleasant surprise. I planted them that evening and it looks like they should work out well.

Date of experience: July 1, 2020