The RealRealReviews 5,331

Clothing with saints and oder. I have return 2 items like it in the last week. I have received one of them back. IDK why was the item return to me as was in the gap return
Time.
From all the shopping that i did at RR i send back 99.9% back. That because oder and saints.
The clothing that site sale now are expensive. If you consigning with the site, you receive only 40%. Some times and most of the time. I have received like 4-10% for Designers item.
I don't consign with them any more. I will never shop there again. COME ON what is wrong? Only money? The plant is upside down. Wake up!
YOHJI YAMAMOTO Scarf came with Moth holes that ate my sweaters. I send the site photo to returned the item. They got back to me 3 month later after i had damaged to my clothing.

The "excellent. No signs of wear" sweater had 2 holes. The scarf was seeped in overwhelming perfume, so much so that it transferred to the sweater (with the holes). Old scents are a typical "used" issue, but it should be noted somewhere in the condition, or they should not accept the item to resell. This is, after all, the RealReal where you pay a premium for vetted items. Not vetted enough!
Soaked scarf for 72 hours in vinegars & baking soda, hand washed it, AND cleaned professionally. Stink won't come out. Waste of time, efforts, money. My purchase success rate with them is about 50/50. RealReal is a risk of your time.

I love the concept of The RealReal and any consignment/resale sight in general. My issue with The RealReal is their refusal to return items when request and their lack of transparency. I consigned several fine jewelry items a few months back (I have been both a consignor and customer of The RealReal previously). Most of the items sold, but a couple did not and when I saw the discounted list price I asked that the items be returned. According to the consignor contract, you are allowed to request that your items be returned at any time.

To keep this relatively short, it has been over a month and my items are still not returned. This seems like a common problem many other people face with this company. I was told today that my items may be "lost" and in such situations you must accept a payout of the list price less the consignment fee. The problem is that The RealReal can now pay me a fraction of what the item is worth, keep my item (I am certain if someone wanted to buy it they would have found it, so it's not lost), and list at a higher price and keep all of the money. This is totally wrong and unethical. If the company can't handle the logistics of returning items to consignors it should not be offered as an option.

I bought a LV handbag from the Real Real and it was in horrible condition the shoulder strap was literally hanging on by a thread and looked beat up. I would have never bought this bag if i knew the condition it was in but this site uses stock photos of the products listed. If they posted photos of the actual bag you could easily see the damage. In my opinion i would never have consigned this bag it is more than "gently used" and not in "good condition".

Messed up a few orders. Have taken full payment and then returned the items for sale online. Very first order they screwed up royally and didn't follow up... I had to open another account just to not miss the opportunity to purchase it. They have taken full payment and shipped a few items, then to only have some items (from the same order) returned for sale on the site. Eventually payment was returned, but when questioning the reasoning I keep getting some BS response that they will look into it and follow up. I have NEVER received follow up confirmation on ANYTHING, EVER! Overall, the problems with orders is disappointing and the customer service is absolutely atrocious. Many of the goods are so high priced it's pennies to get the items from the actual luxury stores (with a much better and reputable experience) I'm definitely only doing extreme discounted items moving forward, since I'm getting a $#*!ty service that isn't worth spending more. With the shipping charges, I'm not sure it's even worth the effort. Friends recommended this site highly, and I have been highly disappointed. Hope you can maintain some integrity with your brand. I'm not certain of the purpose of writing, everything else has gone unnoticed and unaccounted for, why would the feedback be any different?! LOL!

After purchasing several items, shoes, pants, a purse but mostly clothes, the second purse I choose didn't match 100% the image on the manikin. After notifying customer services and communicating via emails during five days and after I send a dozen pictures of the poor condition that bag was in they replied two days after complete silence, said they changed customer service representative and oh yes! The purse has scoffs " so therefore no refund.
That beat up purse didn't match the description, the image & size on manikin nor was it worth the money I paid for it. I think
I'll just stick to buying local vintage shops and the designer of choice online store.

Hello I have an item missing from my shipment and I emailed customer service only to get no reply. Some items were very dirty.

The Real Real is the worst place for the customer service thus is the worst company. I returned my purchase in person at their store, and the staff took it as a new consignment. I have no power to train the staffs, nor to make it right and just pay the full refund. I have been exchanging many mails with their customer service and a few weeks later I am still not getting money back. They are not trying to be helpful, that is the impression I get. I may not get my money back at all, but the damage they made as a company is greater. Because this one single experience will spread by the word of mouth, Facebook, Instagram and all other platforms. The worst ever experience I've ever had. And the clothes I bought on their site had a weird smell I couldn't get rid of from my nose.

I'm small but not all that small. (I'm a size 6, sometimes 4). I bought three beautiful pieces at fabulous prices and prayed that they would fit or could be altered. They didn't fit and fixing them would have been prohibitive but I knew that TRR would accept returns and would credit me for whatever I' d paid. The measurements TRR supplies are helpful. The pictures are also helpful. But clothing is clothing and has to fit properly. TRR meets its promises.