The RealRealReviews 5,331

As soon as I placed my order, so one called me to sell my things on their site. I received items that were bad and damaged. When I called that same rep, they told me my items were only available for re sale and not for refund. Even though I called the same week I received them. Two of my items sold for over 40 bucks each. This month I'm expecting $25 for both. In other words they are making money from me, and I lost money. Two other items are posted still. Do not fall for this scam.

I was a day or two late past my return date and I called in and they were so nice and granted me an extension. I am so grateful to The Real Real for this and it just is really nice that they were willing to do that. It is always a wonderful experience with The Real Real.

I've been a long time shopper of the real real, and they are going downhill. Their customer service is the worst customer service. I will not shop with them anymore. I will go the Rebag instead. I had two items put in my cart, they pulled them out of my cart and sold them to somebody in the store. They are cricked!

I have had multiple horrible experiences, they have listed my items as very good when they are new with tags, they lose Manolo Shoe boxes with shoes that have been worn once and returned to me only because one of the heel rubber pads was a bit askew, returned without the box, Prada sandals returned in the box for no apparent reason and the same for No. 6 clogs. In addition a Ten Thousand Things necklace which the designer and owner of the company attested it was theirs RR returned because they said it did not have a signature. ZERO consignor relations. Its a joke. No one to talk to really unless you have a point person come to your house and then maybe, idk. They would not have a business without us. what would they have to sell :). You decide if its worth it to you.

I bought my first Chloe bag, and the quality is amazing! The description mentioned why it received their rating of "very good", but you never know what it'll look like in person. It came with the auth. Cards, booklet, etc. and in beautiful condition! Super happy! Got a great deal on it since the color isn't sold in stores, but the bag still is. $639 for a $1400 bag! <3

Horrible customer service. Were exceptionally responsive and helpful when I purchased or sent in a consignment, but as soon as they are issues they bounce you around reps for weeks. My first issue - I sent in expensive earrings six months ago for consignment, but they weren't accepted. Rather than shipping it back to the return address, they shipped it to a random address 45 minutes away?! I have no idea where this place is, or what. I have emailed and called dozens of times, with "we're working on it and we'll get back to you" responses and that's it.

The second issue was when I tried to return clothing that did not fit me worth $100s. When it got to their warehouse, they logged it as a consignment rather than a return (giving me back only a fraction of the cost if it sells). I have again called and email dozens of times with no actual resolution. Absolutely ridiculous and illegal.

My earlier review was incorrect- due to no fault of The RealReal, my package was delivered to an unusual place and was not discovered for over six weeks.

The actual postage was very fast from the US to Australia, and all items are in excellent condition.

Very happy customer!

I was told that I could send items back for store credit. When I immediately replied back that I would like to, I received no response. I have tried several additional times to follow up with this, and have not been successful.

Additionally, they are now requiring consignors to submit their Social Security Numbers in order to receive payouts or site credit for their consignments. This is absurd and a total violation of privacy. No other consignment site requires this. I will not do this, and therefore will not send any additional items to be sold on The Real Real.

When i brought my handbags to the palo alto store i was disappointed that the person did not wear gloves to handle the alligator handbag.

I dropped of a dress for sale and the listing does not show the belt that was part of the dress. Now warehouse is searching for the lost belt- meaning further delay of sales

I am surprised there was no description or receipt of the items when I drop off the items…

My other items are still not sold yet. Things don't sell as fast as i hope

I tried purchasing items from the site but had to return all of them. The item description is minimum. No brand tag or size tag. The measurement of the dresses are off and sometimes does not make sense. I buy brand that i am familiar with and that i know sizing will work if only you can show me the actual size of item. For example for ted baker dresses you actually said designer size 1,2 or 3. Other brands you don't do them

Also for Hermes birkin and kelly bag, you don't even list the date stamp or code so no way to know how old the bag is and whether authentic or not

I purchased a pair of shoes that said include shoe bag. When the items arrived at my home, there was no shoe bag.

Overall, I feel the warehouse is a mess!

I consigned hundreds of designer ties and many other items. Picked up by a nice guy that knew nothing of the myriad of unacceptable items. Ermenegildo Zegna is not an "authorized designer" for the Real REAL... really? Trafalger braces? Might as well just say no braces. Whole categories were unacceptable. A waste of time at best. Was told I had the opportunity to take back items I felt were listed too low and yet each time I tried, I waited and waited until they were sold at the stupid price. They still have items I have asked for back for a long time. This watch winder is one of two I have asked to be returned multiple times and remains listed.

https://www.therealreal.com/products/home/decor-and-accessories/decorative-accents/wolf-double-watch-winder-abfmm

I feel they have outright stolen these things from me as they refuse to answer emails or phone calls any longer. A sham.