The RealRealReviews 5,330

I consigned with them and was scammed. I sent in several items new w tags that then promised to sell at a certain price point, they sold the items for pennies and never paid me my commissions. I keep getting the run around with customer service. I was also promised a bonus for giving them so many items and they failed to provide it. The company is deceitful and unethical. The sales rep just want to make their quotas so they don't care about how much your items are priced at. I would be embarrassed to work here and represent such a unethical brand. I would advise not to consign here because it's just one big LIE and you will not be paid or compensated. Illegal and unethical company

I ordered 6 items from them total 249.00. I returned 5 items, they were 2 small. They charged my card again instead of refunding my money. Now they owe me almost 400.00 and they said to call my bank.

I was having a great experience with the Real real until they just lost my last drop off of consignment items. I see the items on the site, but they are not listed on my account page. So if someone buys them, I guess the money will go to someone else. So be careful. They are flaky. I am very disappointed. I thought this was a great way to recycle and be more eco-friendly. But there are a lot of employees who do not seem very attentive or professional.

My items arrived as described and in good time, but the packaging was very poor.
One box was ripped apart and retaped. I was very surprised that nothing fell out and was not lost in transportation.
Items inside had no packing material - the box was very big and had a lot of empty space inside.
I know everyone is minimize packing materials to be eco-friendly, but if the items arrive damaged or they are lost in shipping, that isn't good for customer service and it isn't eco-friendly either (as it causes even more waste).
When I placed my order, I expected it to ship in one box for one courier fee, but I received two separate boxes.
I understand that items may not all originate from the same location.
Perhaps indicating number of parcels before confirming an order would let us know in advance.

Very happy.The merchandise was exactly the way they said it would be, which was in very good condition. Arrived pretty fast to!

I have consigned and sold over $20k and the level of poor customer service a woman named Angela has done is unbelievable. I got unlucky with my last consignment I did where the warehouse lost it and took them 1 month to find. This consignment they lost was worth at least $3,500. A representative named Angela was assigned to me and has yet done anything helpful. This woman takes days for a response and yet no solution has been made! I tried to CC the consignment customer service email and general customer service email to show them how horrible my never ending issues have never been solved because of this woman. This was been going for 2 months now! Its so exhausting!

Issues:

1. The warehouse lost my consignment and takes a month to find it

2. Finalizing prices is taking an additional month and it is still not complete and yet taking too long!

3. my commission is never correct and I have been trying to get it fixed but no one has fixed it after trying for so long

4. The expert in charge of pricing my items is pricing them extremely low yet there are used ones listed for more than mine on the website? And just a reminder, these items are in super high demand and ALWAYS sells very quickly with its actual retail price AND over the retail price.

5. The lingering communication... this is all taking too long! I have sold over $20k... this is not the service I would expect from RealReal...

6. Never gave me a tracking number for sunglasses that are being returned to me

7. Angela Completely removed all items from my last consignment that was first lost and were finalizing pricing... without my permission!

PLEASE SOMEONE FROM REALREAL HELP ME! I need help so badly and my experiencing has been awful with this representative I have been assigned with. The level of stress with this woman is beyond...

I found a good deal on one item and placed the order. The item never got shipped because Real Real realized that the price is too low for them and they emailed me saying the item is "out of stock". Which they actually raised the price of that item and reposted the sale.
WTF, they took my money for about a month and tell me it's "out of stock."
I could use this money to invest in my stocks or other business.
Waste of my time.

I've been a member since its inception and do like the site for the most part. Delivery is good but have gotten some items stolen because of arrangements with UPS. Wish you can ensure that packages are delivered and not just left at door without so much as a door knock.

Also when a promotional store credit is given, it should be directly placed in account and not require you to call before transferring to site credit. Have unknowingly forfeited credit as I missed email and was too late when I realized it.

I do appreciate the customer service.

Avoid more than covid. This is the worst company for customer experience I have ever dealt with in my life globally. I am still trying to get a refund on an order from May 2021. They have failed to respond to my emails, letters (yes I resorted to letters!), messages, chat the list goes on. Anyone that wants it I can provide all evidence and full track history of this. Worst company ever.

I love the concept of The RealReal: get good deals on high-end, well-made clothing, while also doing something that's environmentally friendly. The main problem is trying to find clothing that actually fits. I get that sizing is different in different countries, but the website purports to show actual "measurements" that are, in reality, entirely inconsistent. In theory, two articles of clothing with the same measurements should fit roughly the same. Instead, I've had to send most of my purchases back for returns. This wouldn't be too terrible, but at $12 shipping each way, those great deals pretty quickly lose their luster.

I have contacted the Real real to let them know that they are collecting Sales Tax on items that are not taxable in my country as they are not new items. They have done nothing about it. I have ben told that they collect the GST tax on behalf of the Australian Tax department and then pay the taxes onto the Australian tax authority. This tax is payable in Australia on new goods only, not on resold goods. I have stopped shopping on The Real Real for this reason.