The RealRealReviews 5,331

Questo sito combina così tante cose che amo: marchi di design, prezzi incredibili, un servizio straordinario e un display abile, il tutto in un formato facile da usare che mi fa tornare ancora e ancora. Raccomando

This company had some "luxury" manager come to my home and take away expensive designer items. These were "sold" on their site before I was given access to my page on their website. They were supposedly "sold" for pennies. I signed no contract and have reveived only $400 for the multiple designer items they took from me. Do not let these people come into your home. Never give them your bank account or credit card numbers. The company makes profits by lying and by defrauding their consigners.

I like the experience of shopping at The Real Real and being a consignor, but they claim items will be shipped the day following your order and arrive in 3-5 business days. After placing multiple orders recently, this is false. Orders take 9 days on average, which is annoying when you expect something in 5 days, and gives you a shortened window to request a return. For the cost of shipping, orders should arrive on time. It's really frustrating and I don't think I will order from TRR again, especially since it's the day after my order and of course it hasn't been shipped… TRR: either fulfillment needs to be sped up, the shipping cost reduced or the website updated to accurately post shipping times (preferably the first two)!

I had a bad experience with this website. I ordered a few items and one of them was a package of 10 pantyhose and when they arrived it was only 1 pair. I double checked the advertisement and it was clearly supposed to be 10 so I contacted customer service by email. He stated that it is supposed to be 10 and he would look into it, that he needed to contact a 3rd party. Weeks have gone by and he keeps saying he is looking into it. It's almost been a month and now he doesn't reply back. A believe they are selling items as 3rd party and are not willing to guarantee the items. I wouldn't risk buying something expensive from here. I will never purchase from them again.

They have numerous lawsuits going on, one from a Chanel, due to selling fakes. Be very careful what you buy from them.

I bought a pair of shoes that were over $100 on its final clearance sale. The description stated they were "leather." When I received them I knew immediately they were fake leather. When I checked the label of the shoes, it stated the material of the shoe was "man-made." I paid over $100 for some low-quality material shoes. In addition, I purchased a sweater for $90 that was in "Excellent" condition and it had a bunch of holes in it. I have a few more horror stories from them, but I won't waste any more of my time writing about them or purchasing from them ever again.

I've received items with undisclosed damage, items with garbage in the pockets, items that were missing belts or linings. I've spotted Uniqlo and Target collabs being sold as mainline pieces. Now my latest experience has fully broken my trust in TRR. I bought a rare jacket with hood, and instead of receiving the item in the photos I only got the jacket. The hood is mink and the most valuable part of the jacket. Where did it go? DON'T TRUST THE PHOTOS. Do your research and avoid items that have detachable parts like belts, trims, hoods. I would also be wary of sets. CS is a joke. I wasted hours getting hung up on by clueless agents, and TRR has started outsourcing to a call center where the agents don't have much authority or oversight. If TRR messes up, the only solutions will be a questionable return process or a meager site credit (I was told the max was $75). Be very careful buying big ticket items. Also take note that listings are not updated when a customer purchases and returns an item, so the photos and condition might not be accurate. TRR is not what it used to be, and it has the worst QC and customer care of all the secondhand platforms.
(edit: Shipping does not get 5 stars, that was a misclick. Shipping is too high and they lost half of my order.)

I had committed to sell my late brother's Hermes Ties, Burberry Trench and some St. John knits for his wife. I did sell quite a few of his ties on Ebay, but I got weary of the whole thing; so in a weak moment, I sent them to TRR to sell (TRR hounded me until I consigned the items). The commission is 60% if you sell items for less than $2,500 plus if they discount the item, i. E. additional 20% off the price to entice buyers, the seller has to pick up that extra 20% of commission. I know my brother is spinning in his grave, knowing that I sent thousands of dollars worth of his clothing to TRR to sell and got almost nothing for them. Seller beware.

I called customer service and told her how disappointed I was with the item I purchased
This item was not returnable it was dirty and the condition poor
She told me to send pictures to her email which I did she never got back to me
The cost of this item $295
I expected a Moncler fleece would be better condition than this
It looks like it got run over by a car
So I'm not happy they dropped the ball!
If I send this back and recon sign in the condition it's in they would send it back

I am an avid Hermès scarf collector. The RealReal sold me a fake. When I called them to kindly report that a replica had slipped into their inventory, they asked me to send it back to their authentication team, which I did, included with a letter explaining the inauthenticities. One week later I received the same scarf returned to me in the mail without any correspondence. When I called The RealReal to ask why I received a box with the fake Hermès scarf in it, they simply said that their authenticity team found it to be real. Scary! Where do they find these so-called authenticators, who, even when the glaring inauthentic details are pointed out to them in a letter, still insist that an item is authentic? So, I lost my money and will have to toss the scarf or use it to polish my crystal, but I learned my lesson: I will NEVER trust or shop at The RealReal again and you should not, either.

I returned to The RealReal site to browse at their other Hermès scarves and their site is crawling with replica scarves! I feel ashamed and embarrassed that I did not look more closely at their sub-standard photographs, but there are some details that one can see that clearly are inauthentic. Hermès scarf buyers: beware!

These people are crooks! I wanted my Gucci watch back that I never wanted sold! They sold it anyway and would not give me the value that they promised they would! This place gives no contracts so they can steal your things, and you can do nothing about it! It is a scam! Have several things missing that they will not compensate me for, complete theft! Never ever, give them your things to sell. They sell them for peanuts, keep a large commission and give you next to nothing! They should not be in business to steal form us! You have been warned!