The RealRealReviews 5,331

Ordered a coat and received the wrong one. That should be easy. CSS aplogizes, I send the coat back. They locate the right one or issue a refund, right?

That's not what happened

I was instructed to wait a day while they looked for the coat. Two days pass and nothing. I message the CSA, explaining the situation because I'm not sure whether I'd get a new person; the email address was generic. The CSA was extremely rude. After a few exchanges, I got her to issue a return slip (which they had to charge me for and then refund). Then I received a second invoice. I messaged again, trying to see what was going on; it looked like some weird exchange procedure but I wanted to be sure. I was also unclear on the return instructions. I MESSAGED SEVERAL TIMES AND NEVER HEARD FROM THE COMPANY AGAIN. I did get my refund, but I would never shop from them again

Also, the items do not smell cleaned. That coat had a tissue in it and smelled like perfume

I generally love TRR. But lately it's been having some problems. I desperately wanted a bag from Charlotte Olympia. I tried and tried to purchase it, like 10 times, no kidding, but TRR couldn't complete the sale. After all of this trying, while the item was still in my bag, I got a notification that someone else had purchased it. It's like where will I ever find the bag again? It's old. Also, it would help if TRR would put the proper name of the bag or item on the item. The bag was called Rosita from Charlotte Olympia. You would know this if you took a simple pic and uploaded it into Google pics. It does a reverse search. But TRR doesn't do that. I have an expensive collection of things that I routinely sell to the site, but all they did for me was give me a $25 voucher which expired for some reason. Hard to use the voucher when the item I wanted is gone.

I've been buying from the company from some time now. The most recent purchase I had was of a LV wallet. I don't know whether it was because of the age of sitting in a box. It was considered in pristine condition. But my wallet is coming apart. The 3rd day the inside peeled away from the actual early itself. As if there was glue temporarily holding the leather binding together. I was very disappointed.

The next bag, a YSL, it began to fray the 4th day of wearing (handles). Not good.

I hesitate now to purchase bags vs when I did almost 2 years ago. In addition, some bags are extremely inflated. The purchase value does not match the current value of the bag/wallets (some).

I would love to see more options in your beauty department. It seems as though the same items that stand on site for half a year.

Why didn't I contact the company if the wallet? The hassle. I'll update a picture when I get to my classroom. I am a teacher, I don't have frivolous money to spend, so I love quality control when I invest.

TRR still offers a fabulous range of merchandise, but client service in 2021 has declined steeply. I no longer consign with TRR since the experience is no longer a civilized sit down with immediate receipt by email; now I'm expected to stand in the street and hand over my very high end pieces to a clerk. And even shopping has been impacted. I purchased a vintage YSL skirt which I immediately realized did not suit me; I returned it to a TRR store near me the same day I received it, with all tags attached, yet I did not receive a credit card refund for three weeks, and then only because I called both Amex and TRR "Customer Service". I'm incredibly disappointed. But there are happily many other places to shop and consign!

I've been shopping on TRR for years and had issues from time to time, most of the times their customer service is quite helpful. However very recently I've only experienced very disappointing response from the customer service, including one time one item was marked new with tag yet no buttons on the sleeves and apparently it's very used, the customer service only offered return for credit… seriously consideri live so far away out of the US and with all the hassle to get UPS, I proposed to rather just keep it and have partial refund, but then TRR cs Only offered me to keep it for nothing or me making all the effort and hassles to return for store credit…. I mean as a customer this is really just not reasonable…

This is the most professional, in-depth course I have ever met. Basically, they talk about the history of fashion and art descriptively, just retell the facts, talk about the details of clothes. It may be interesting to listen to it, but it is very difficult to apply it in work.