The RealRealReviews 5,330

The turn around time is 24 hours per question.
I provided the original order with my initial request the response was asking for me to provide the info from the original order. I provided it again and requested contact the original owner to obtain the code of the suitcase. The response was for me to try the code from the listing. When I advised it was already tried and didn't work and I was on holiday with presents in my case I was then advised to find a local company in a unfamiliar city and leave my case with them and I would be reimbursed. This took days and by the time I was told to do this I was flying home again

I am so happy to have found The Real Real. It's like buying a certified used car but for clothes, shoes, handbags, etc. I have made countless purchases and have not had a single problem. When I have had to return something the process was effortless. The customer service is top notch! I also think about the recycling efforts, not paying full price, and just the sheer genius of this concept and feel that it is an absolute win-win. This is NOT your low level resale sight although there are bargains galore! Some things are still really expensive ( think Birkin bags) but I bought a St. John knit skirt for $30 and a full size leather Louis Vuitton wallet for $250…both items in pristine condition. My one and only consignment go-to.

My husband purchased a Chanel boy shopper which I picked out for my Christmas present. It was a final sale. I was disappointed because the real real did not disclose that on one of the handles the leather was coming off. I own several authentic Chanel bags that I purchased new and I've had for many years. I have never had the leather come off of the purse. It makes me question the authenticity of the bag.

So trying to buy a handbags at web site but keep saying my credit card it's declined but I do t have money but I did try using affirm. Com I was aproves but still saying credit card declined makes no sense
So I tried another item but same response costumer service had not reply me yet

Returns are very difficult. They no longer have customer service representatives available to talk to so they force you to communicate through text with a machine that has limited responses. The website may claim the full price item is good quality but then it is poor condition quality and you can not return it.

The Real Real routinely sends out items that are damaged, have holes, are missing parts or are broken, yet the condition is listed as "Excellent. No visible signs of wear." There are several problems with this. First, it's dishonest. TRR wouldn't last 5 minutes on ebay. Second, the customer service reps will blithely assure you that you can always return the item. Hello? There's a frigging pandemic going on! Third, and the worst part, when you alert them to the hole, the damage, the broken parts, the missing pieces, the items they said would be included but weren't, etc., that were not disclosed, they'll relist w/o noting the damage you've taken so long to tell them about, so some other poor sucker will buy it. Case in point: I recently returned something with a clasp that wouldn't stay closed. I called, explained the problem, and put a note in the box. No point in a clasp that doesn't work! TRR got the item yesterday, on a Sunday, immediately relisted it using the same "Excellent. No signs of wear." description. So, since they KNOW there's a problem, at this point, their behavior isn't so much "dishonest" as out-and-out fraudulent. And it has happened over and over and over. Buttons missing, the jacket is one size but the skirt is another (and it's marked!), torn pant legs, moth holes, not a "dust bag" but a wadded up dirty T-shirt... I bet I've returned at least 25% of the things I've bought on the site during the past year; 20 years on ebay, and I've returned 2 or 3 things, max.
Of course, when it works, it works. But it doesn't "work" all too often. My suggestion is to immediately and minutely examine any item you get from this site. Know that they don't disclose damage/flaws, so be alert. "Light wear on a sleeve" is not the same as EIGHT MOTH HOLES.
Don't bs around with texting. The phone # is *******893; press 1.

Aggressive, unpleasant and ugly customer support.
I never sing up for any mails from them and was asking to be removed from list. I never have account with them and seem like they just bought mailing lists to SPAM people.
Instead of removing my address they push me to have account first to be removed then.
Is it stupid? Or what?

If you won't have your mail box full of SPAM never ever deal with them!