The RealRealReviews 5,331

7 items out of a 13 item order were not fulfilled due to what they called a "system pricing error". I spent 3 hours picking my items just to have less than half of them delivered. All I got was an email saying "sorry for the disappointment" but we made a "system pricing error". Basically, they first sold the items, later decided that they priced them too low, and just didn't send them. If they make mistakes, the consumer always takes the fall. Terrible practice! Instead of a useless sorry email I'd like the 3 hours of my life back please!

I was excited to purchase and consign with Real Real based on the great advertisements.
(Sigh) Them overpricing wasn't my issue; the touch-and-go Customer Service I was able to overlook, but the false advertising, not able overlook. I purchased a vintage Gucci Bag expecting slight wear and tear based on the description and the great (now I've realized Photoshopped picture) photo.

The pic and the description omitted information. The bag was in horrible condition and needed a lot of care and repair.

Ausgezeichneter Service in diesem Geschäft, Manager antworten schnell und klar auf alle Fragen von Interesse, die Lieferung erfolgt schnell

I received a store credit due to an item being grossly misrepresented and dirty when I received it. I returned it and didn't feel like I should pay for shipping when they item was stained and ripped. I used the credit towards a purchase which I ended up returning. Didn't realize the store credit would not be included in the refund. Their quality control has really gone down in the last few years and customer support is non existent. Will be deleting my account with them and the app. Garbage product.

If I am lucky items arrive as described in a timely manner. Unfortunately many items that I purchased arrived with undisclosed holes and damage. They generally will offer free return and repost the item without any additional information regarding the damage. I find this extremely frustrating as a shopper since from the moment I place an order it can take up to a week to arrive and than printing and returning the item takes additional time and energy it takes at least an extra week for the return to arrive at the warehouse and several more days for the refund to process. Obviously no one compensates me for my waisted time and energy. Some associates are helpful but some are not and take a very long time to resolve an issue. I recently bought several winter clothes including cashmere sweatpants, hat and jumpsuit all arrived full of holes. The company offered free return for damaged items or very small compensation to keep the item and avoid the return.

This company makes it almost impossible to speak to someone over the phone. They sent me something that had its size mislabeled on the website that came with a handwritten note saying "oops this was mislabeled." But they still sent it to me and charged me! Then they wouldn't refund the full shipping costs except for a "site credit." When I finally got ahold of someone they were rude and condescending.

As a shopper, no complaints great site. But if you decide to consign with them, understand there will be 0 customer service, your items will be lost and damaged, and they offer 0 accountability. They simply do not return emails, and if you dare to sit on hold for 2 hours to get someone on the phone you'll probably be promised followup that never occurs - via chat I've had rude and dismissive reps at time. They've lost about a thousand dollars of merchandise on my account, and right now I'm going back and forth with them because I requested some listed items returned 2 months ago and haven't been able to get an answer/ get the items shipped back (even though they are already down from the site). Used to be good, now a nightmare. And I'm a "VIP consignor" lol.

I want to note that the website is very easy to use, easy to place an order, the clothes are very high quality and comfortable, thank you

I like everything in this store, a huge selection of stylish and high-quality clothes at very affordable prices

I am having the worst experience with Therealreal, I spent A LOT of money for a purse with chains. When i received the item the chain was missing? I have been contacting them repeatedly for over a week trying to get some sort of answer about where the chain is. I spent over 200$ on custom duties to receive it, so returning it would put me down by that. Wanted to wear the bag this week but i can't without the chain. They don't care about customer experience please shop elsewhere!

I am so tired of having to follow up on site credits owed to me or promotions promised but then not delivered. I tried to call customer service and now they won't even take calls. You have to email or text complaints and you get stock responses without any resolution. Beyond frustrating!

Good store, I want to say that I am very pleased with the purchase, a wide selection of great clothes at affordable prices

I was looking at purchasing a FLL sweater. I googled the sweater to see more pictures of it and saw TRR was selling it for more than it was NEW at FLL ($135 new on FLL site and $155 on TRR). I contacted them about it and their response was laughable. However, I have bought several items and haven't had an issue - though I would never consign because the amount you get for them is so low.

I discovered The RealReal in November and have made multiple shoe purchases since. Since I don't always know my size in designer shoes, I ended up having to return a lot of the purchases. It was super easy. Take note of whether the shoes are final sale though. I bought 2 pairs that were final sale but luckily I loved them. I haven't looked at anything else on the site so can't speak to the other categories but the shoes are mostly good. Early on, I had a weird experience where the site was declining any card I tried but I contacted customer service and they fixed it. They were pretty responsive.

I have purchased 3 items from The Real Real. Two were fine. However, a pair of expensive earrings just arrived with very poor latches. For the price, I am not comfortable wearing them because they do not sufficiently close. First, they were left in a box at my door. I am so grateful that a neighbor picked up the box, because they would have been taken. Second, we were gone for the holiday, and I am unable to return them because of... over the return time limit. My only recourse is to consign them with (you guessed it) The Real Real. Instead, I will take them to a local trusted jeweler and probably pay a lot more to have the latch issue corrected. I am going to do that, but I am done with The Real Real. If you order ANYTHING from them, make certain that the box will not be left outside your door. I could have lost the $500.00 earrings, or the $1,000.00 ring had it not been for my neighbor.